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    Wednesday, November 21, 2018

    Why "How are you doing?" and "Have I caught you at a bad time?" are killing your cold calls. Sales and Selling

    Why "How are you doing?" and "Have I caught you at a bad time?" are killing your cold calls. Sales and Selling


    Why "How are you doing?" and "Have I caught you at a bad time?" are killing your cold calls.

    Posted: 20 Nov 2018 04:35 PM PST

    • It doesn't add any value whatsoever. You aren't establishing "rapport" or "respecting your buyer's time"

    • It immediately signals that it's sales call. Your buyer is now immediately free to lump you in with every other salesperson out there before you even get the chance to tell them how you can help them and differentiate what you have to offer.

    • You aren't getting to the point. You are interrupting someone's day. Get to the point as to who you are, why you are speaking, why you think you can help, and when you're free to discuss. Handle the call from there.

    Example:

    Hi FrequentChip, this is Johnny Appleseed from SaasCo. I know I'm catching you off guard, so I'll be quick. I'm calling because my team and I have been helping other SaaS startups get more qualified meetings using an outreach approach we built specifically to be leveraged by high-growth sales teams like yours. I had hoped to just learn a bit more about how you approach outreach, share what's worked well for others at your stage, and take things from there should we want to talk further. How does next Thursday at either 2 or 3pm sound?

    Read that out loud. It takes 30 seconds at the most. They now know who you are, who you work with, how you can help, why it's relevant to them, and some time slots they can start considering for a call with you.

    I used to use variations of "How are you" and "Is this a good time?" and eliminating that from my cold calls boosted my call conversion rate by 3x without affecting my rate of no-shows. It keeps prospects in a more positive and collaborative frame of mind, and boosts your chances of booking the meeting.

    TL;DR: Skip the pleasantries, get to the point and respect your prospect's time.


    Edit: This blew up - appreciate everyone contributing. A lot of replies saying "This would never work!" which I expected.

    In my career I've used every variation of opening lines over the span of about 60,000 cold calls.

    I have led my org in outbound revenue generated via cold calls 2 years running using this approach. I'd encourage you to try this approach before discounting it entirely.

    submitted by /u/FrequentChip
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    Two offers right out of college, which one to take?

    Posted: 21 Nov 2018 10:02 AM PST

    I have two different offers that I am having some massive trouble deciding between the two. It will be my first job out of college so I want to make sure I get off on the right foot. I have read almost everything on this sub when it comes to medical device sales and it really hasn't given me any more direction. I am mainly just looking to set myself up the best I can for the future, where ever that may be and which path will help me accomplish it. Which seems like the better choice?

    One offer is with an established, very massive healthcare company with their leadership program so an 18-month training rotational program where I spend those 18 months just learning and not selling a thing. After training I will go directly to outside sales, selling what I think is considered capital device sales (MRI's, CT's, patient monitoring). It seems like an amazing opportunity my only hesitation and concern with this is reviews on Glassdoor and Indeed arent the most excited about their culture/management and their future, and medical device sales in a whole seem to be changing.

    My other offer is with a pretty large SaaS company that routinely ranks as one of the best places to work. They specialize in virtualization and my offer is to go through their 6 week training program where I would go to an inside sales role with a path to field sales in about 2 years. My concerns with them is I get much less overall formal training, but I get into the role quicker to make up for it and I can't say doing inside sales really excites me. But they do pay right around 20% more, and their culture seems to be quite a bit better so that does help make up for that.

    How would going from medical device sales to tech and vice-versa look like?

    How do the career paths between the two look?

    TLDR;

    Medical device sales with a much longer training program but could be worse culture

    SaaS sales with shorter training but higher pay and could be better culture

    submitted by /u/Axeconnor
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    Most effective way to present my business to cold leads without talking to them

    Posted: 21 Nov 2018 08:35 AM PST

    Hi r/sales,

    I am starting my little website development and marketing business in a niche area. Nobody knows me yet, no website, no marketing etc... I recently had a talk with an authority in the niche field and although he was not interested in my business he told that I'm a nice guy with a good idea so he will help me by sending my proposal to 200 other people in that niche that he has contacts with. I thought this is great!

    The questions:

    1. How do I do the proposal? Video? Simple PDF? Presentation?
    2. What content do I include in the proposal? web development tips? Introducing what my company does?

    Any suggestions or ideas how to approach this would be great,
    Thanks!

    submitted by /u/Domkius
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    First call center sales representative job, any tips?

    Posted: 21 Nov 2018 07:24 AM PST

    I just landed a job with a well known musical instrument company as a "call center sales representative". I am not new to call centers/customer service as i have 5-6 years of experience in call centers but I am new to sales and I'm just a little worried that I won't hit sales goals. The only sales experience I have is that in a couple of the call centers I've worked at we had to upsell customers but they didn't really measure that metric too heavily. This sounds like a really good job for me, it pays $15.50/hr plus commission and I really want to make this work. Any tips y'all have for a newbie such as myself?

    submitted by /u/Blaiddyn
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    If you got to start over and pick an industry to sell in for a fresh start which one would you choose?

    Posted: 21 Nov 2018 12:34 PM PST

    And why is it SaaS?

    submitted by /u/ironcurtin57
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    Best online CRMish software for keeping track of prospects

    Posted: 21 Nov 2018 12:22 PM PST

    I am currently looking for a program that I can use to track prospects. We might be calling or sending information to leads. Either way, I need ot be able to effectively manage call backs, calls that were made, pertinent other data (such as insurance expiration date). We will be marketing to a niche industry for insurance on a multi state basis.

    The ideal program will be simple enough, but also be able to handle a bunch of data, as well as being flexible enough to add fields that don't exist (in other words, if there is a certain type of data that I want to capture adn there isn;t a filed, I need to be able to add it).

    basically I just need to be building a list as we go and keeping track of touch points

    It needs to be team friendly. If I have someone making calls, or sending emails on my behalf, I need for us both to have access.

    Lastly it needs to be affordable. I'm thinking $10-15 / month is fair.

    Here's what I've looked at so far:

    www.onepagecrm.com good, reasonably priced, no-nonsense...maybe too simple

    www.hubspot.com too much for my purposes

    www.sugarcrm.com again, too much I think for my purposes

    www.zoho.com laggy and complicated

    submitted by /u/papafancybear
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    I am an amateur sales officer . I need few samples of mail for proposal

    Posted: 21 Nov 2018 11:52 AM PST

    Hello there . I am a new sales officer in a company . I am trying to collect vendors for my current ecommerce company . I want to interact with new vendors to sell their products in my current company . For that reason I need few samples of proposal email so that they do not reject me at the first stage . Thanks in advance . :)

    submitted by /u/barcatanvir
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    Vendors vs Reseller / Partner - which is best to work for?

    Posted: 21 Nov 2018 11:14 AM PST

    Hi everyone,

    This question is for those that have experience in tech sales. I'm wondering which is preferable to work for:

    • A vendor (Cisco, Palo Alto, etc)
    • IT Reseller (CDW, Insight, etc)

    I currently work for a IT Reseller (Cisco & HP Partner), focusing primarily on hardware (small marigns, I know) and some cyber security. Finished my first year there and I'm looking to move. Conisdering working for a Vendor, but looking for insight:

    Q) If, or when is it right to work for a Vendor?

    Q) How does the role differ from a reseller?

    Cheers!

    submitted by /u/pineappleban
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    Has anyone ever left an enterprise software company and gone to one of their consulting firms?

    Posted: 21 Nov 2018 11:09 AM PST

    If you have, what was the experience like? Harder or easier to hit quota? How's the pay and benefits compare? Culture?

    submitted by /u/passw0rd_1s_tac0
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    Would you take a pay cut to pivot into SaaS sales?

    Posted: 21 Nov 2018 06:58 AM PST

    I'm currently working as a full cycle regional sales rep. I travel my territory to attend expos, industry events, and clients to promote my product. The pay is good and the travel is fun but I feel like my career is at a standstill. If I continue with this position another five years and make all of my quotas all add a few thousand dollars to my salary, but I don't see any sign of a promotion in sight.

    One day out of nowhere a friend tells me to send in my application to his company for a SaaS sales position. I'd start as a BDR but the jump to AE could take as little as 4-6 months. That means for half a year I would take a significant pay cut until I'm promoted to AE. Even then I'd make about what I make today. My thought is that it could be beneficial in the long run if it leads to better job opportunities that outweigh the temporary pay cut.

    My question to you is, would you take a pay cut to work in SaaS sales as a BDR? Do you think SaaS would provide better opportunities three years from now? Should I stay in my cushy job where I travel and easily make quotas? Your input is greatly appreciated. Thanks.

    submitted by /u/CryptroLad
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    New to Government sales (lost)

    Posted: 21 Nov 2018 10:36 AM PST

    Hey everybody, I recently got hired to do government sales at a company. I come from corporate IT sales and understand the structures of DMs with that. When it comes to government it looks totally foreign to me. From the research I am generating most of the DMs are from rfp and rfq websites. Is it possible to get someone sold on making a new rfp/rfq for the software? Or do I need to find needles in a haystack. What are the first things I should be looking to do in government sales?

    submitted by /u/Hornfromblast
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    Resellers of tech

    Posted: 21 Nov 2018 01:52 AM PST

    What's the best things your channel managers have done to help you sell more? Is it training sessions or go to meetings with you? What's helped and inspired you?

    submitted by /u/davidlifts
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    "Whisper" Technique

    Posted: 21 Nov 2018 10:24 AM PST

    Basically, always trying to improve my sales skills, even if I'm not in a sales position (helps in all aspects of life).

    I decided to read Way of the Wolf. Not sure how effective people here think of it. I thought it was incredibly entertaining.

    Anyways, I beetle be that vocal cadence and inflection is very important. He seems to agree. One thing he mentioned was the whisper technique, where you kinda turn to a whisper when talking about something they may be interested in, and to right back to your normal volume.

    I couldn't picture this in my head, and wondered if you guys might have some examples, or info about how effective this technique is.

    submitted by /u/Which_Branch
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    Anyone ever heard of “Crossover for Work”

    Posted: 21 Nov 2018 05:36 AM PST

    https://www.crossover.com/

    Anyone ever heard of this organization or work for them.

    One of their recruiters reached out to me. There is a bit out there that has me a bit skeptical but the pay she was advertising makes it worth looking into.

    Figured I would check here see if anyone has first hand experience.

    Thanks!

    submitted by /u/lonemaverick87
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    Software Enterprise SaaS sales question?

    Posted: 21 Nov 2018 08:38 AM PST

    Hi guys!

    I just finished interviewing with a well established, publicly traded SaaS enterprise platform and I am very confident I am going to receive an offer.

    I'm currently working as a tech recruiter (sales). I was just curious about the career progression, what the hardest part of the job is, and general information on Enterprise sales.

    I was told that the sales cycle is very long (12-18 months). I am expecting a year to see results. I will be starting as a BDR. The goal would be to progress into AE after 2 years. Is this typical?

    How difficult is Enterprise sales ?

    Thanks again.

    submitted by /u/Krydex
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    Stranger’s Cold Outreach Success Story & The Ultimate Template

    Posted: 21 Nov 2018 06:45 AM PST

    My former boss used to dissect, analyze, and share examples of cold emails to help us fine tune our outreach. I'll attempt the same here since I found it helpful.

    A stranger sent me the following note and it blew my mind. Not only because it's clear, concise, and brief, but the kid is early 20s and hustling. Omitting specifics for privacy.

    Title: "Company Name"

    Hello _____,

    My name is ____ and just applied for a sales position with ______. I also see that you had brief experience with them. I would like for you to give me your 100% honest feedback on your experience with them and what was it like.

    I currently have been successful in insurance sales for the past 2.5 years and could take a position as a manager of a small agency locally.

    Any feedback on _____ would be great.


    Reasons it works:

    Brevity - you can read in on any device and on the go (apparently mobile email apps are popular now)

    He gets to the point while providing context

    The fact he's so early in his career and even messaging strangers with cold emails this good tells me he has drive, goals, excellent communication, and he's already ahead of the game for his interview.

    Simple request: It may not be a direct sales email, but the template still works. Get your point across, and make a specific ask that is easy to respond to.

    It's conversational, not robotic or copied from marketing templates.

    Hope this helps! Happy hunting!

    submitted by /u/here2learnmore
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    Oh no there getting smarter

    Posted: 21 Nov 2018 08:30 AM PST

    How To Respond To Customers Who Want To Negotiate Your Commission?

    Posted: 20 Nov 2018 02:19 PM PST

    So I charge a 6% commission rate and I do not ever lower it. When clients ask for me to lower my rate I usually say something like "So my commission rate is non-negotiable because I am not willing to negotiate on the high level of service that I provide to my clients. There are definitely other Realtor's out there that will give you a 4% commission rate but that also comes with 4% commission service. I just am unable to provide the premium level of service to my clients for anything less than 6%."

    It generally goes over well but I want some input from others out there.

    What do you think?

    submitted by /u/Coooooooooookies
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    How to engage in first meeting? Other growth advice?

    Posted: 20 Nov 2018 02:34 PM PST

    Hey All

    Just wanted to know how to approach or converse with a new customer on the first meeting. What to say what not to say how to say it.

    I am growing an IT solutions company selling solutions (data management, security software etc etc). Basically growing the customer base from scratch. I have meetings with huge companies here because of a call down on one product with my one supplier, and these companies already have IT Providers from much larger companies than mine. Obviously I want to on board these potential customers.

    Our value is , knowledge, flexibility, pricing, customer service , 5 year strategy and continuity. I am the only sales person, marketing person, admin person pretty much everything. We have 3 engineers who know their shit because the company started out as a Symantec and Veritas training company.

    Honestly I have done campaign marketing targeting a database of potential customers with free data assessments , free security assessments and promos. I have done some cold calling but it's not working out so well( I'm not bad I just hate doing them) doing cold calling with the suppliers and onboarding new nich products. I post interesting articles on linkedin Instagram and Facebook almost every day. Am thinking of doing an affiliate program to try partner with companies that lack the skills we have(no idea where to start with this though) and am getting leads from vendors.

    How do I have conversations with potential partners at networking events, what do I say or do?

    Basically I have only had 5 sales on the past 3 and a half months .

    Any ideas here?

    Would really appreciate the help. Basically my boss gave me 3 months to get it up and running obviously it hasn't and he starting to understand it's tough out there.

    Thanks guys

    submitted by /u/djcurzed
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    Startup SaaS with huge gap between SDR and AE

    Posted: 20 Nov 2018 08:50 PM PST

    I had been an account executive at my last position but accepted an offer as an SDR at a new company which pays considerably more.

    Naturally, the goal is to move into an AE at this company but I've noticed all the AEs at this company had been hired from the outside and have 5-8+ years of closing experience within tech. And most of them are well into their 30s, 40s.

    I'd love to stay here long term but I also don't want to be an SDR for multiple years in a row. What would the career track in an environment like this look like?

    submitted by /u/d1kmeat
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    How to tell the next company I am looking to join that the firm I was head hunted for had a solution that was not "market ready" and that is why I need to leave without seeming like I am badmouthing?

    Posted: 20 Nov 2018 04:03 PM PST

    Hey all, I got recruited by a start up from my old firm about 6 months ago to help sell a brand new product. What we did not know is that they way over promised to the board after gaining new funding and changing the vision of what the company was. New office, whole new team and the solution is just not ready to sell. They fired the whole last US sales team a year ago and now both of my directors have been given warnings. I am being a bit more proactive as I am the leading AE in terms of opportunities created from meetings, meetings booked, demo's etc and I am regretting jumping ship to join. What can I say or do to explain my situation without badmouthing current company. Thanks.

    submitted by /u/No_Fruit_Juice
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    Car stipend for travel

    Posted: 20 Nov 2018 07:17 PM PST

    Those of you that drive quite a bit for travel, do you have a stipend AND get mileage Or just one ?

    Also, what is your stipend / mileage ? Thanks

    submitted by /u/yupyup224488
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