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    Thursday, June 28, 2018

    Sales managers-How do you deal with an employee who is terribly defensive about everything? Sales and Selling

    Sales managers-How do you deal with an employee who is terribly defensive about everything? Sales and Selling


    Sales managers-How do you deal with an employee who is terribly defensive about everything?

    Posted: 28 Jun 2018 04:23 AM PDT

    I have one team member who makes excuses before she knows what the topic really is, talks over everyone, then complains that no one will listen to her, does not take constructive criticism well, and yesterday, she tried to put me in my place for the way i was speaking to her. I had to investigate with her what a customer told me she said. I told her what the customer said, and before I could finish, she told me she didn't do it, wouldn't do it, "you know me, I don't do that." Obviously the truth is somewhere in the middle. After I listened, and because it's all hearsay, I told her very firmly that this is not how we do business, and if I hear it again from a customer she will be written up. This was her only verbal warning. She actually had the balls to tell me that she didn't like my tone, and that I wasn't very nice to her!

    I'm very short staffed, so I can't afford to let her go right now. But it's on the horizon if things don't change.

    Your thoughts?

    submitted by /u/lcotemi
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    What is your favorite sales Tool for email tracking, cadence, drip campaign?

    Posted: 28 Jun 2018 11:07 AM PDT

    Hi all,

    I've been put in task for starting the lead generation/business development portion of our business and I'm trying to automate it as much as possible... what is your favorite tool when it comes to sending out tailored emails, tracking, processed drip campaigns?

    I've heard Salesloft, Hubspot, Toutapp - what's your favorite?!

    submitted by /u/justgrowingup
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    Best Route Planner App

    Posted: 28 Jun 2018 10:08 AM PDT

    Hey guys, just landed a new position in an area I'm unfamiliar with. I'm responsible for over 500 accounts, so I'm looking for a service/app that would help me optimize the best routes, add notes about those accounts etc

    Any suggestions?

    I appreciate the help ahead of time. Thank you!

    submitted by /u/EvolvingSomewhere
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    ZoomInfo decline?

    Posted: 28 Jun 2018 09:53 AM PDT

    Maybe from GDPR, or maybe something else, but has anyone else seen a drastic decline in the number of contacts they have information on? Happy to hear what you all have been experiencing, and also any alternative or better solutions I can look into before renewal time.

    Cheers!

    submitted by /u/chickenlegs7957
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    Dan Lok - High Ticket Closer Course

    Posted: 28 Jun 2018 08:41 AM PDT

    Hello /r/sales:

    I was wondering what the general opinion on Dan Lok was by people here, I have watched a few of his videos and he hits a lot of points that I agree with that work. I am considering enrolling in his HTC course, but it has a high ticket price, though I think it might be worth it I wanted to get a second opinion. Thanks!

    submitted by /u/eaglesnyanks756
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    What industries still use pen and paper?

    Posted: 28 Jun 2018 11:27 AM PDT

    I am having a hard time finding smaller markets that just use pen and paper. I know construction does. Anyone else?

    submitted by /u/ohbetdude
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    Advice on advertising sales on the phone.

    Posted: 28 Jun 2018 11:08 AM PDT

    hi! I hope i came to the right place! i apologise for any bad english and grammar in the post i will do my best.

    I recently started a new job selling ads in newspapers for a huge company who owns most of the local newspapers in my country. I do calls nationwide to big and small local buisnesses. The products i work with include banners on mobile and desktop versions of the newspapers, and guided niche segments on desktop, mobile and weekly on print. All of these come in 6 and 12 month soloutions. I truly believe that my products are great and I have different products that can meet every kind of buisness's costomers and budget. Considering the price we offer and the local long time exposure we uniqly offer on the market.

    Yet I have trouble selling it. Most of the reasons people dont want it is "I already have too much to do" about 50-60% of the clients i talk to says this.

    In some cases this is true and in others they simply say it becuse they made up their mind as soon as they know im selling something on the phone and want me to go away. I am provided with tools in my pitch and training to isolate these kind of things but I never feel success with it. Such as challanging your costumer in as friendly kind of matter:

    "thats great, you must have a great product/service that a lot of people want! does that mean you could take more money for your product/services?--> is it interesting for your company to be exposed with your obviosly graeat brand under higher prices? this way you dont have to overwork but still make good money by trusting your good brand! dont you agree?"

    people simply dont buy it. I use this method with care and make sure i know my client simply by asking them what they do, where and how much beforehand. The problem is not people not liking to talk about themselves. I ask the reddit users on /sales: How do you suggest I handle this?

    THANKS SO MUCH!

    submitted by /u/Turbomustarch
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    Reddit sales slack channel for real time communication old school chat room style

    Posted: 28 Jun 2018 10:27 AM PDT

    Dad was let go from sales job

    Posted: 27 Jun 2018 07:23 PM PDT

    Just to preface this , I work in sales as well so I know the ins and outs.

    My dad has been working for his company for 38 years. He's one of those old school true outside sales guys. He lasted through multiple recessions and sometimes was the reason this company stayed in business. Without giving too much information away about my dad, he experienced a pretty traumatic health event that left him walking with a cane at a very slow pace after months of physical rehab 13 years ago but still hit his numbers.

    After continuing to hit his quota just this year he began to lose his clients as they became "house clients" and were given to inside sales reps to farm with no one getting any commission. The signs began to show that they wanted him gone, but he was still hitting his numbers. One of his quotas was missed this recent quarter and someone saw him closing his eyes at lunch. He was let go immediately.

    As a salesperson I see things like this a lot, typically its young guys who just don't fit with the culture. As much as I hate seeing it I know these guys will bounce back. My father is well into his 60's and disabled at that. I know wrongful termination is an absolute reach in sales, but is there anything worth pursuing? With the proof that my dad covered everything with his role and didn't do anything in the workplace that would warrant being fired.

    Thanks for any help guys.

    submitted by /u/lorenzodimedici
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    Need help with stepping stone job

    Posted: 28 Jun 2018 10:13 AM PDT

    Hello! I am 24 y.o. with a B.S. in Exercise Physiology and I am finishing my first quarter as an outside sales rep for Combined Insurance; a B2C supplemental insurance company.

    I have done gym membership sales, and entertainment sales in the past, but this is my first true-blue sales position.

    I am responsible for all of my own prospecting and our CRM carries only our existing customer base, assigned to us based on zip code. We are paid commission rates based on new/existing account sales.

    I am 100% commission, and am finishing the quarter with ~28k in new premium.

    I took this job as a stepping stone for a career in sales ahead, to build my resume and to give myself something of a "sales boot camp".

    I plan on staying with this company for about another year, and Im looking for advice or recommendations on how to do well in the supplemental insurance marketplace, and how to maximize my time with this company so as to leverage my experience and skills set when I begin to search out a better job.

    Thank you!

    submitted by /u/IAmNotNiceSkeletor
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    Question for anyone using Salesloft

    Posted: 28 Jun 2018 10:02 AM PDT

    Hi there,

    I am wondering if its possible to add an account from Salesforce into a cadence/sequence. I don't want to add contacts to the cadence, just the account (we often don't have contacts tied to an account). I've looked at their documentation and nothing indicates its possible. The sales rep says you can, but I haven't seen it. Has anyone done this? How has it worked for you?

    submitted by /u/Mark1515
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    Where are the best places to find actually legitimate sales jobs?

    Posted: 27 Jun 2018 06:44 PM PDT

    It seems like Glassdoor, indeed and linked in are honestly just MLM or just crap jobs in general. Where is a good place to look for actual sales jobs?

    submitted by /u/yopeee
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    Are they out there?

    Posted: 28 Jun 2018 08:51 AM PDT

    Been in a b2b sales role for almost a year and love it! I'm use to being told to fuck off but it can get old after a while which leads to my question. Are there any sales jobs where the prospects enjoy seeing you/excited to receive your call? Thank you guys for all the information, I've learned so much on here!

    submitted by /u/cacaomonstr
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    [Question / Experience] How to bring up something important (ex: budget and expansion) without killing the conversation?

    Posted: 28 Jun 2018 07:30 AM PDT

    In yesterday's sales meeting, we were meeting with several non-profit organizations that want us to build them an app and service. They repeatedly mentioned the need to raise money for us to do it, since we can't do it for free as much as I'd love us to.

    The NPOs also mentioned how helpful this would be to their national network.

    I felt like the conversation was going a bit stale since the group is currently local, so I mentioned a couple things:

    1. Infrastructure. Who would own it? This ended up being an important question.
    2. Expansion. If this is helpful across the national network, my thinking, although I didn't say it, was that there would be broader support for this.

    I felt that turned things a little stale. The conversation still ended up going well. They voluntarily opened up about budget and needing to work to get us one. After the meeting ended, my boss said the following:

    1. Be careful not to kill the conversation by scaring people with scale. Something can always start small and expand, but if you start big and fail, you risk killing all momentum.
    2. There's a difference between someone wanting something, and you wanting them to do something. If the client / partner really wants to work with you, they will voluntarily bust their ass to make things happen. Sometimes, nothing needs to be said.

    What do you think? Budget is still definitely a concern with these folks, but it is true that they are also very enthusiastic about working with us. I can see now that they understood budget is a concern and will be working as hard as they can to get us the money we need to build them what they want.

    submitted by /u/TheAdventMaster
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    LinkedIn networking anyone?

    Posted: 28 Jun 2018 07:02 AM PDT

    Anyone want to connect through LinkedIn to network and expand your connections?

    Here's mines : http://linkedin.com/in/gerardo-juarez-6a7424165

    Delete if not allowed... Thanks!

    submitted by /u/G37A7DO
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    Logistics Broker

    Posted: 28 Jun 2018 06:49 AM PDT

    Does anyone have a great way to prospect new customers for logistics. If not maybe a good email to mass send.

    submitted by /u/Senior-_-awsome
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    Can you age out of sales? What age do recruiters start to avoid you.

    Posted: 28 Jun 2018 04:50 AM PDT

    Any tips for personal training sales?

    Posted: 27 Jun 2018 09:28 PM PDT

    I work in a chain gym and one of my primary tasks is to sell personal training. Recently, we hired a new guy and he's been a rockstar closing deals. Any tips or advice on how to best sell personal training packages? Seeing someone else do so well in this role really makes me self reflect to try and be better.

    submitted by /u/1PaleBlueDot
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    Need Advice on First Sales Job - Commission only

    Posted: 27 Jun 2018 10:14 PM PDT

    I am a 19 year old young adult currently looking to break into sales. While going out on interviews about a week ago, I went to my current place of work to eat afterwards, which was roosters, met someone, and long story short, he was impressed with me and called up his nephew and got me a job at a lawn care service. He also paid for my meal. Kinder old guy you know.

    But. The job feels like snake oil. For multiple reasons. I am currently on my third day of "training." It's door to door, so first day I just watched them in action. Keep in mind, I am being paid for said training, as should I be. Second day, which was yesterday, I cold called reading from their script. They are very uptight about not using the script, as I soon found out today. I got in the office, and he was going to send me out today, to bounce door to door. Not very good training, as the only real training I had imo was day 1, and day 2 was just getting a little experience under my belt. I got there, and they were upset I hadn't had the "script," memorized word for word. I was doing the basics, but I didn't have it perfected obviously. I'd never used it in person without it sitting right in front of my face. What he told me were these words, "You don't have the script memorized, so I can't pay you for today. Go back home, memorize it, then come back in tomorrow." This coming from someone who knows I drive 40 minutes to get there. And I got there early, because on their sheet the hours are 2-9, however, I am supposed to come in at 3 I was explained because I am not a manager. So I took an hour and a half out of my day in total, plus the drive back, which equates to two hours and 10 dollars in gas money.

    I have no prior experience. So I wasn't wanting to be here permanently. It was meant to be a stepping stone. But it really feels like I'm just being taken advantage of. I'm an independent contractor, but they want me to work full time hours, not when I find it most effective.

    The pay plan is 30 per sales, scaling up to like 55 based on the number of sales. From what I've seen that adds up to about 200-600 a week depending on the sales man, and the pay is weekly.

    My question is do I keep with it or find something else I guess. And give me whatever advice you can come up with. Much appreciated.

    submitted by /u/Apocyliptic
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    why is it so hard to find leads that will respond or schedule a talk with me

    Posted: 27 Jun 2018 10:44 PM PDT

    Normal for SAAS to not provide any Demo or References?

    Posted: 27 Jun 2018 01:00 PM PDT

    Hey All, Sorry Long Fucking Story Today!

    I was on the opposite side of the desk this week. Our company is evaluating a competitor to our current service reporting system.

    I we're looking due to confusing UI... This is very similar to CRMs.

    We get a webinar, which he reminds us of again and again that they've been around longer, so they must have more features, and sets us up for sticker shock, and leads us through a few basic functions of the system.

    He did not address any our pain points. When I specifically asked him to show us what it would be to change a specific item, an obvious tell of a pain point, he said he couldn't show us how to do that in the demo version he was on.

    I flat out told him I'd need to get more hands on. He only showed us one version as well, there's two- mobile and laptop, so we're only seeing half and I need to know if it's going to be cumbersome for my reps. He stated that the sort of demo I'm asking for can't happen since he'd need to set us up as a customer ($3000 startup fee) to get full functionality with the product. I told him I can't make a decision as I wanted to see how the product actually performs in the field, sort of demo it side by side when I'm in accounts. He tried to spin it to a positive, "Both of us don't want your customer's sensitive information in our system before you've purchased it"... so he took what i said and spun it into some worst possible outcome.

    I gave him an email ultimatum- I need a full demo version or some references, or if he could think of a way for me to get hands on, I'm open. He called me up, made a comment "you can only test drive a car for 25 minutes these days", what a jagoff... He said it is the policy to not to share references since he "needs to protect his customer's privacy". How fucking convenient. He sort of openly mocked the idea too, saying about how that would be odd for me to introduce me to a competitor.

    I had one other comment, to set his expectations up, and said "we can't move until september,". As his counter to that, he offered to drop the price until then if we would sign up now. The reason we can't move until september is due to a maternity leave in the office, and when we switch over we want to do full companywide retraining, so this has nothing to do with cost but everything to do with we don't have resources for retraining admins. I openly explained this, but he refused to back down that he could still do that as a benefit to us, even though I flat out said, "That's not a benefit to us"

    1) I hope this story helps you guys in SAAS about perspective from the other side. He tried to work his canned script and point of view at every step instead of listening to me and trying to work with me. He kept recircling back to "we're a big company" and I just flat out said "Yea, so is SAP, they're a bitch to work with when you're a small company" just so he would drop that line he said "well now you're comparing apples and oranges..."

    2) Is this normal in SAAS? It's an off-the-shelf product. No special integration is needed, they just need to add our logos to their server and get us user logons. The setup fee of course includes training but we would only need that if we went full bore in.

    TL;DR- LISTEN TO YOUR POTENTIAL CLIENT!

    submitted by /u/ChemPeddler
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