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    Thursday, October 28, 2021

    Have you ever encountered this level of flakiness from a client? Sales and Selling

    Have you ever encountered this level of flakiness from a client? Sales and Selling


    Have you ever encountered this level of flakiness from a client?

    Posted: 28 Oct 2021 05:52 AM PDT

    This is an existing client, and we are in the process of selling a consulting mandate, between myself as his main rep, and my colleague who is the consulting rep. We have been selling to the sole Shareholder of the company, who is the signing authority.

    The client has been fully engaged throughout the process, has brought in his marketing and sales team on meetings to get their buy-in (which we did), and generally has only given us positive feedback. We have addressed all objections to the point where everything was good, he was willing to sign.

    Three weeks ago, when I spoke to the client, he verbally confirmed that he would sign by the end of the week. He never did. The next week (two weeks ago) my colleague spoke to him, and again, he verbally confirmed he would sign by the end of the week, and he never did.

    So we cancelled the proposal, and told him it was cancelled for lack of signature. Last week on Monday he wrote to my colleague, seemingly confused, so my colleague explained in a very polite way why it was cancelled (lack of signature, despite verbal commitment). Last week on Wednesday he emailed me, confused about my colleague's answer, and asked me if we could re-issue the proposal. I called him, and told him point blank: "if we are going to go through the trouble of re-issuing the proposal, I do not want a repeat of the last few weeks. I want your verbal commitment now that you will sign, and if again you do not sign, we are closing the door forever, and we will not do business with you again". He agreed to sign, so this Monday we re-issued the proposal. Tuesday 4pm he sent me an email asking for a clarification, which I gave him (by email). Called him yesterday morning to make sure my email was sufficient, and he confirmed that it was, and that he was going to sign the proposal by end of day. Obviously, he hasn't.

    I simply do not understand. I mean, I could understand if he had ghosted us, it would simply mean that he had failed to see the value. But in this case it's more than that, he went out of his way to ask us to re-issue the proposal after we cancelled it, and still is not signing it.

    Would love to hear thoughts/comments

    submitted by /u/MrMooMoo-
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    Craziest messages to get a meeting ?

    Posted: 28 Oct 2021 05:24 AM PDT

    Just copy and paste so we can have a laugh.

    Tell us what worked, what hasn't but it has to be wild!

    submitted by /u/OptimalMale1
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    10 Years Later

    Posted: 28 Oct 2021 08:45 AM PDT

    I just had to share this story about what happened this morning. I work for a family owned business who sells luxury mattresses. My customer base is predominantly the Philadelphia, New York, and DC area. This morning I get a call from a customer who purchased a mattress in September of 2011. His order was still open in the system as the product had never been delivered. This man calls me 10 years later and says "Hey I'm really sorry, my wife and I got sick. We're ready for our mattress now." I thought he died, so I was really surprised. I just placed a new order for him so we can get him squared away. Anybody else experience clients who pay and then just disappear for ten years? lol

    submitted by /u/NOTBRIANLAUNDRIE1
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    Is selling for Cintas (uniforms) a decent gig?

    Posted: 28 Oct 2021 09:49 AM PDT

    I get blown up by them on Facebook and IRL, but it's to the extent that I imagine it's a high turnover position where they're desperate to fill the roles as they drop out. The recruiter always says "average first year earnings are $100k-$120k, with top earners at $150k" but that means nothing without all of the numbers and data included.

    Selling uniforms doesn't seem fun, especially if it's door to door, but I thought I'd ask.

    submitted by /u/ThrowNearNotAwayOk
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    Today I 2.5x target!

    Posted: 28 Oct 2021 09:41 AM PDT

    Hi guys, nice to meet you sales folk. Today is my 9th day working for a tech startup I will not name. My job is to book demos, and today I got 5 and my target is 2.. the problem is the only other sales guy didn't get 1, and I want to smash targets and make that heavy commission, but don't want them to put my targets up or make my colleague who's been there a couple weeks longer look shit.

    Advice?

    submitted by /u/Productivitymachin3
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    Why does everyone hate sales?

    Posted: 27 Oct 2021 02:22 PM PDT

    No business can exist without it so why do ppl generally look down at sales people?

    submitted by /u/ToasterBathh007
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    Help with my cold email.

    Posted: 28 Oct 2021 10:24 AM PDT

    Hi everyone. I am currently targeting realestate brokers and would love some critiques on my cold email skills. Any feed back would be helpful!

    Hi *****,

    I am an account executive at ******* . I recently separated from the United States Navy and found myself working in the corporate Interior Industries. I came across some of your properties on your website and I believe that the tools ******* developed can help you market your spaces virtually. Some of these tools include · Testfits · space planning · CAD Rendering · Photos · Drone videos · 360 tours with Matterport, · Accumulating it all with our ***** Technology-(xxxxxxx Which is linked here in this Demo) This is all of no cost to the broker, nothing we do cost brokers anything and never will. We provide this service solely in good faith and the prospect of building relationships. I would love to discuss how we may work together and give a quick demo of our product. Feel free to reach back at any time my personal cell number is ********* . Thank you and have a great day,


    submitted by /u/Salty1996
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    Strategies to get past front desk?

    Posted: 28 Oct 2021 08:05 AM PDT

    Hello! I'm wondering what strategies do you use to get past front desk? I have a web design and development agency and I really want to reach out to an event venue to redesign their website. The problem is that they are a massive company and I have no idea how to reach the person that would be deciding about a website redesign. Any tips?

    submitted by /u/szuu123
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    SDR at a failing company to AE at Yelp. Would that be a good career move?

    Posted: 28 Oct 2021 09:42 AM PDT

    Hey all,

    I'm currently a sales development rep at a horrible company that is falling to pieces day by day. I hate my position and I dread going to work.

    I applied for a campaign manager at Yelp but the recruiter said that I would be a better fit for their AE (restaurants) role. This always happens when I move into anything post sales 🙄. I would love to move into post sales but I always get rejected.

    I've never been an AE before and I don't know if it's a good career move. From observation, AEs at my company go through a lot of stress and they get nagging customers calling them all the time demanding info.

    I'm not sure if this is the AE across the board.

    Any advice? Should I reply back to Yelp or move on.

    submitted by /u/Euphoric_Sea_5562
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    I’m just burned out

    Posted: 28 Oct 2021 08:58 AM PDT

    I've been in sales for close to 5 years now. I took a BDR job last year at a startup. I've been top performer for close to 11 months straight now.

    I have the hardest territory too.

    The company is on a hiring spree and I should be an account executive in like 4 months.

    I try to keep it together but I'm so fucking burnout.

    The fact that they hired new bloods motivated and ready to hustle is also making me feel like a lazy bum.

    I barely even want to wake up and call nowadays, it's like agony.

    Anyone in the same situation?

    submitted by /u/calisurfer101
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    Entering Sales For the First Time, Where to Go?

    Posted: 28 Oct 2021 05:58 AM PDT

    Seriously, the Service Industry was a TRAP: I want to work for a base pay + commission, not "tips" that barely pay anything.

    The jobs around me are mostly for phone carrier sales, internet provider sales, and HVAC sales (idk if commercial or residential?), what would you guys recommend, if anything?

    I am a 20 y/o college student, 2 years of being a server PT (32 hours), and 1 year of clerical jobs (32 hours). Another job offer I have is for "Admin Assistant": they initially said $14/hr but at the interview that jumped to $17/hr. I'm not sure how to tell if that job can take me anywhere, however.

    submitted by /u/Absolute_Banger69
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    Best tech sales roles within Canada?

    Posted: 28 Oct 2021 11:30 AM PDT

    Hi,

    I've been in the auto sector since coming out of grad school. I work for a T1 manufacturer as a key account manager, OTE 130K including benefits & company car.

    I'm interested in exploring more lucrative sales roles within Canada.. Example, Salesforce, Google...

    Mostly because I think I haven't reached my full potential working in the auto sector.

    What roles or companies within Canada are recommended? Thanks!

    submitted by /u/Mr_MSc-Mba
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    How do I get new salespeople to stop treating potential clients like they are dating?

    Posted: 28 Oct 2021 11:23 AM PDT

    This pertains more to leads that I generate for them. We are in the commercial insurance space so B2B sales. Every sale needs to happen by a certain date. They must buy from us or another agency on or before that date. I mail, email, text and use outside cold callers to get warm leads for my salespeople to call on. I often feel like they are using dating rules when they are trying to get in contact with the leads. I hear "I called them once last week and then once this week" after the potential client has reached out to us. And, "I don't want to bug them". As if they don't want to seem too eager to write their insurance.

    My thoughts are if a business owner has expressed interest in our products we should be Johnny on the Spot. The dating rules should not apply. I've asked them many times to call them as soon as they get the lead. If they don't get ahold of them email and try calling again later that day. Call again the next morning and afternoon. Basically keep on them until they tell us to stop.

    I did their exact job for years and was the top preforming salesperson out of many until I started my own agency. I always felt that the most eager and helpful salesperson usually earned the business. I would make it as easy as possible to do business with me. They could count on me for quick responses and if they agreed to help me in some way I would help them, help me as quickly as possible. An example is we can DocuSign. So if I had a business owner on their cell phone I wouldn't say "I'll email you a document to sign. Please get it back to me when you can". I would instead say, "You're on your cell right? Do you get email on your cell? Great I just sent you a document to sign and I want to make sure it is correct. Could you pull it up and if correct please click the sign button. I'll hold to make sure everything comes over correctly". Of course if they were in a rush I would give them space but more often than not business owners were just happy to get it out of the way and have one less things to remember. (This was not closing the deal, just authorizing us to gather information on their behalf.) Some of my salespeople seem to think their email are platinum wedding invitations people will hold forever.

    I have gone round and round about this and still hear "I called or emailed last week and am waiting to hear back". They are otherwise very good salespeople but have this initial avoidance of jumping in and taking over. The ones I am thinking of are in their early to mid-20s.

    Let me know if you think I am close to correct and if you have any ways of emphasizing this sense of urgency that they need to have. On the other hand if you think I should let them relax please let me know too.

    submitted by /u/MadUnit
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    Best books for learning the mindset component of sales?

    Posted: 28 Oct 2021 11:21 AM PDT

    What are the best books for learning about cultivating the type of mindset that allows one to be successful in sales and life? Thanks!

    submitted by /u/Western_Vegetable_15
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    Am I holding myself back from better? (SaaS AE)

    Posted: 28 Oct 2021 10:47 AM PDT

    Newish SMB SaaS AE (2 years but 10+ sales/leadership.) Working for a medium sized VC backed org.

    Trying to figure out if my experience is endemic and expecting more is just a grass is greener mindset.

    Pros: I have been a top performer since day one. Left to my own devices to just get it done. Fully remote, it's laid back, I'm not micromanaged. There are good benefits and teammates that collaborate.

    Cons: I don't feel set up for success.

    Our teams pipelines have dwindled to less than half of what data suggests is needed to maintain. Marketing is non-existent. BDRs aren't trained or accountable, don't book demos, significant number of those they do are poorly qualified. No sales enablement materials. Im basically winging or developing my follow up cadence post demos. No feedback for how to get better. No feedback if what I'm doing could be improved. (I've been hitting 1-200% goal)

    Due to a comp change I make x amount of sales or MRR before any of it is commission eligible, so on a tough month where these cons you bring what you can over to get little to no commission.

    This incentivized a large portion of team to sandbag until their opps generate enough to be paid so it's becoming good month bad month or two while pipeline builds rather than consistency. This month no one is hitting goal.

    This is the second SaaS org I've worked for, and it seems like they both have had what seems like really haphazard to nonexistent sales processes, just figure it out/sink or swim. That said, I don't want to be micromanaged into oblivion but some structure is necessary.

    submitted by /u/inqvisitoriovs
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    Switching to sales from automotive

    Posted: 28 Oct 2021 10:38 AM PDT

    After working in the automotive and IT field for so many years I have constantly wondered "what's next?" And I eventually came to the conclusion to go into sales. I don't have much experience in sales but I have family members that are successful salesmen and I see a lot of their traits in myself.

    Over the past couple months I have been making connections in the SaaS industry, reading sales books, listening to podcasts, and ultimately really prepping and hyping myself up for what I'm about to get myself into. The next challenge is, where the fuck do I start!? I have applied to a handful of places, went through a few interviews, learned a lot about myself and what companies are looking for and I know I can get there. But how? I can do all the research possible and learn so many tactics but if I can't get a job I will never be able to use them to their fullest.

    I want to help other companies grow, I want to grow with the company I'm working for, build relationships, and improve myself all at the same time. I want that lifestyle and I want that money!!!!

    So, as a 24M with some college (no degree), no actual experience in sales, yet extremely driven and motivated, how can I reach that next step?

    Thank you all in advance! This subreddit has helped me plenty already and I hope This post can possibly help others in my situation.

    submitted by /u/ivou158
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    Bulk Emails vs Personalization

    Posted: 28 Oct 2021 09:33 AM PDT

    This is primarily aimed at those in digital service consulting, specifically social media marketing; but any insight will be appreciated!

    What do you guys find as a more effective method of closing prospects for the amount of work put in? Is it efficient to whip up a list of 250 (niched down, mind you) prospects & blast them; or is it worth it to manually qualify & go in-depth for each prospect, in order to fashion a hyper-personalized approach?

    submitted by /u/Zennith47
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    Advice for Career Progression

    Posted: 28 Oct 2021 05:32 AM PDT

    I have been an enterprise level SaaS SDR for about a year now and am losing hope in the future of both the company and my opportunities with said company. I don't have closing experience in a sales role (AE, Rep, etc.) but would like a sales career. If I decide to evaluate options at other companies, should I be looking for another SDR/BDR role or an inside sales/AE role? Please let me know your thoughts! Thanks.

    submitted by /u/Beautiful-Rub-5876
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    Any Snowflake reps out there?

    Posted: 28 Oct 2021 08:48 AM PDT

    Currently looking at a Corporate AE role and wanted to hear some insight from someone whose currently at the company or maybe left recently! How fair are quotas, what does upward mobility look like?

    submitted by /u/PC_player543
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    Remote Part Time Sales Opportunities

    Posted: 28 Oct 2021 08:42 AM PDT

    Hey all, I browse this thread often, as I sell financial services for my full time income. I make good money, and have a super flexible schedule. I usually am out of my office by 2pm everyday. With this being said, are there any part time sales jobs preferably remote and 1099? or do these not really exist. If someone could point me in the right direction, it would be greatly appreciated.

    submitted by /u/BrokoStreet
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    SDR revenue created vs meeting quota

    Posted: 28 Oct 2021 07:55 AM PDT

    Hey all,

    I've been an SDR for half a year now so really starting to get comfortable. I've been 3rd/4th in quota attainment out of a team of 10 the last couple of months. Quota is based off meetings set/revenue created but weighed heavily towards meetings set.

    I'm consistently creating more opportunities that's are converting to real deals for our AE team than anyone else. However I am falling behind in terms of meetings set. Our AE team praises me for giving quality appointments but management wants more quantity. Lots of people on our team tend to set meetings that have little/no chance of converting.

    How do I balance expectations vs good practices? I can probably get more meetings but I know they're not really good for the AE. I'm creating revenue which is the end goal but not hitting the meeting quota. Do I just go for quantity over quality?

    submitted by /u/TownesVanIsbell
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    What do you think about my writing of jobs descriptions? ( applying for digital marketing jobs with lots of quantitative technology skills)

    Posted: 28 Oct 2021 07:08 AM PDT

    London Transportation Inc. Oakland, CA

    Account Manager January 2019 - Present

    • Study rates and analyze markets through brokerage sites to increase revenues and plan future routes.
    • Facilitate account management function by maintaining existing clients to increase sales.
    • Responsible for monitoring pre and post-sales to ensure service excellence.
    • Perform end to end management for dedicated customers daily routes

    Amazon.com Oakland, CA

    Online Seller November 2017 - Present

    • Utilize Application analytics to guide operations decisions and market research.
    • Manage PPC and Optimize Product listings to increase sales and hold market rank.
    • Perform product purchase contracts with overseas suppliers.
    • Analyze landing pages conversion rates to optimize social media digital campaigns and build customer lists
    • Communicate with professional freelancers and set standards to ensure internal and external marketing optimization, create new product designs, and submit patents.
    • Follow up with customers to ensure customer satisfaction and increase product reviews.

    XX Inc. Oakland, CA

    Logistics Coordinator / Sales Rep November 2017 - January 2019

    • Utilized a web-based platform, updated pick-ups/deliveries, and entered customer order information.
    • Set up and administer daily dispatch operations to ensure timely and smooth delivery
    • Compared rates and checked markets through brokerage sites to increase revenues and plan future routes.
    • Tracked drivers and equipment to facilitate the timely delivery of containers to their final destination.
    submitted by /u/basheerbgw
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    Ambush calls

    Posted: 28 Oct 2021 12:45 AM PDT

    Curious about how people deal with this...

    You book a call on outbound with what you think is just one person, but half an hour before the meeting, another four people accept the invite unexpectedly.

    Good, in the sense there's clearly interest.

    Bad - very difficult to control the call and avoid it becoming 20 mins of them asking questions from four different perspectives.

    I call them ambush calls.

    My intuition is telling me for the next call I need to be strong on setting the agenda, and 'take a few steps back' to be able to do proper discovery.

    Ideas on how you deal with this in the call? And then the follow up?

    submitted by /u/om1017
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