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    Tuesday, July 27, 2021

    Would you fire him? Sales and Selling

    Would you fire him? Sales and Selling


    Would you fire him?

    Posted: 27 Jul 2021 07:34 AM PDT

    EDIT: I am not the one with the authority to fire him. We hold the same position.

    Edit again: I don't like our companies metric system so I agree when people say it's bullshit. However, it's so easy to hit there is hardly any excuse to do it before you finish your morning coffee, let alone in 24 hours.

    I'm looking for honest opinions because I'm not sure how to compartmentalize this scenario. I am going to talk to the guy I'm referencing tonight and I am not sure what "side to take".

    First, I appreciate you all but note that I'm not looking for a debate on how my company operates internally. We turned a start-up to a multi-million dollar company in 5 years following our processes and although it's not even close to perfect, we've found a good way to operate our sales department for the time being. Thanks in advance. When I talk about "metrics", not my design or something I support but it is what it is. Here we go…

    A guy at my office is now on a PIP plan (performance improvement plan). If he doesn't improve, her gets fired but a PIP is almost a guaranteed firing. We follow a pre-drafted spreadsheet that tracks your metrics and performance - it uses talk time, emails sent, calls made, etc. I know not everyone loves this formula but instating it pumped our sales team's profit way up. Tenured employees don't worry about it at all because we're always on the phone/zoom anyway so we always get strong performance reviews. However, some newer (often younger) reps need data to analyze expectations and accomplishments.

    Let me explain my two perspectives:

    1. This guy is pretty good. He closes deals at an average level, hits quota most of the time and is profitable. There are definitely worse reps on our team – he's average. If I were to leave my company, I would put my reputation on the line to recommend him. There is no easily identifiable reason to say he's bad at his job and doesn't bring negative energy. He gets things done when they need to get done. He can outperform others without needing metrics to tell him if he's good or bad. That said…
    2. He isn't hitting the spreadsheet's metrics he was told to hit and it's not that hard to keep up with. Plenty of people consistently make it happen while PIP guy complains about it to me (and I complain back). Regardless of how unnecessary it is, he was told to do it and doesn't. People of his tenure hit it no problem too. As I see it, it's kind of like looking at him and saying "do 5 jumping jacks" – it's dumb to ask but not hard to accomplish, especially when C-levels are looking at the monthly metrics. Also – this is the big one – he wrote a negative review of our company on Glassdoor that was basically complaining. Nobody "knows" it is him but one can connect the dots. But hell, that's what Glassdoor is for – give honest reviews.

    So, if this guy asked you if putting him on a PIP plan (i.e. you'll be fired soon plan), would you agree with the company decision or disagree?

    Thanks for your input!

    Edit: I'll add this. Metrics were created during COVID because we hired a lot of younger reps who had never worked remote and really had no idea what a strong vs. weak day was. The metrics were built around what out good reps do on an average day. I can browse Reddit and work half-ass while still hitting my metrics.

    submitted by /u/donutshopsss
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    Exceeded annual quota, and doubled commission percentage by hitting spiffs and accelerators. Now I'm switching roles.

    Posted: 27 Jul 2021 10:08 AM PDT

    Enterprise services sales for the SaaS sector. 11 years in the game.

    After literally selling $0 in 2020, I closed two whale deals in Q2 to lead me to exceed my annual quota in 6 months (in addition to a few smaller ones). I can brag to my wife and all, but I don't really know anyone else who can relate to the feeling of exceeding annual quota in half the time means.

    In perspective, I'll make over $320K this year in salary + commissions. This represents my single highest earning year ever and I just need to say this out loud to people who get it - i.e. r/sales.

    I'm also burnt the fuck out after the lowest of lows in 2020 and highest of highs now in 2021. I'm moving to Account Management, which is a step up from hunting AE sales in this industry, and I get to own the whale clients and others as part of my portfolio. Less daily grind and I get to slow down and focus on relationships, which is what I really love about sales anyways. My career ambitions are to get into a leadership role and I this transition gets me good experience on how to effectively manage P&L, team margin, account health, etc.

    My biggest takeaway here that I can share with this sub is that EVERYONE can do this, and the key is not to be a master of all things. Become an expert in a few key areas, and learn how to be a good people person. I work for a company where there are so many "services or offerings" we sell, but my whales came from the one single area I knew the most about, and could sell in my sleep. This focus gave me a leg up against everyone else.

    Also, people buy from people they like. Everything else from price to experience to team to product can be sold if someone enjoys who you are as a person.

    submitted by /u/ATerribleUsername
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    Do you care about team quota?

    Posted: 27 Jul 2021 09:34 AM PDT

    As long as you hit your quota, do you care about the team quota?

    I've hit 250% of quota this quarter but as a team we're just shy of 100%. Should I care if I don't bring in anything else this quarter?

    Edit: for the record, we're a large tech company. If this were a startup I'd definitely care

    submitted by /u/vagabond365
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    bad sales jobs... lets hear it

    Posted: 26 Jul 2021 07:11 PM PDT

    so i bet there are some terrible sales jobs out there,

    • bad companies

    • bad products

    • toxic environment

    any horror stories out there?

    (no company names please, please edit them out)

    submitted by /u/briskwalked
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    Currently an SDR hocking POS systems to restaurants, essentially a SaaS role. What else could I be good at?

    Posted: 27 Jul 2021 05:57 AM PDT

    I'm not bad with this product, I'm just really goddamn sick of learning about it. Also the more I learn about the product in general, the more I realize our version of the product sucks eggs. I signed a non-compete, and I'm on a committee that technically gives me access to privileged information, so I don't want to switch to one of our competitors and risk getting sued. I just want oot, waaay oot, but I kind of want to stay in the SaaS field (which I realize is unusual). What are some other products that I might be good at? I understand if this is a hard question to answer without actually knowing me, but if you have any suggestions at all I'd really appreciate them.

    submitted by /u/wheatiepeetstraw
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    Bullshitting Dials

    Posted: 27 Jul 2021 09:01 AM PDT

    What would you do in this situation:

    I am expected to make 60 dials a day. I source my own leads on don't have a useful tool to source leads. I am currently using Apollo and this either provides me with the HQ or no number at all.

    Now the issue is:
    1. I only have a HQ number and sometimes need to call 10 people at the same location (can't call the same reception 10x a day).
    2. I don't have a direct dial OR a HQ number so I call a company number which is usually some auto customer service line.

    I need my 60 dials so half the time I just log bullshit dials to these customer service lines. Would you do the same?

    submitted by /u/Heads_Down_Thumbs_Up
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    PIP: get fired or quit

    Posted: 27 Jul 2021 11:08 AM PDT

    Hi I'm on PIP plan for 3 months. They give me an impossible goal to hit. If I can't hit my target goal for next 3 months I will be fired.

    Right now I'm trying to apply to many new jobs as much as possible.

    Now I'm trying to compare pros and cons.

    Is it better to quit your company before you get fired ?

    Or wait till you get fired + plus get Severance money ?

    submitted by /u/rollover41
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    profitable wfh sales jobs to get into?

    Posted: 27 Jul 2021 09:56 AM PDT

    looking for a good sales job work from.home that is profitable. what type of niches should i look into? i am a beginner.

    submitted by /u/bisexualbluberri
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    The things people want

    Posted: 27 Jul 2021 03:33 AM PDT

    It's a 1960s film showing the rules of successful salesmanship.

    The things people want - YouTube

    submitted by /u/Rudra2492
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    ICP(Ideal Customer Profile) for a GRC Software Company

    Posted: 27 Jul 2021 09:08 AM PDT

    Currently working on an assignment for an SDR position at a GRC software company and one of the questions is, what would be an Ideal Customer Profile for their company. Hoping some people could give me some insight. So far, I have any large organization that has a lot of risks and is difficult to control those risks. Also, a company that has a lot of regulations which it must meet. Thank you for the help

    submitted by /u/IndividualSecret5740
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    Sales manager vs Enterprise AE

    Posted: 27 Jul 2021 06:50 AM PDT

    I work in SaaS, I'm and I've been offered two roles.

    Enterprise role I have a tiny bit of true enterprise experience but realistically this would be my first true enterprise role ie big ticket, 12 month cycles etc. Team seem to hitting number and the top rep last year (outlier) made 500k plus commission alone. Tempting right.... although don't they all sound great on paper.

    Sales manager role Alternatively I have an offer managing an SMB or mid market team of 8. It's a chance to get off the treadmill and work developing people which I certainly enjoy. I know it's still a stressful role but I think we can all agree it's "safer" than life as a rep and sales manager roles are very hard to find!!! I've also read elsewhere in this sub once you are a manager you tend to get pigeon holed and cant go back. Eventually I would like to be VP Sales maybe.... however....

    I need the advice of some seasoned closers.. ... help!

    Thanks in advance !!!!

    submitted by /u/888Enki888
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    What is typical in a situation like this?

    Posted: 27 Jul 2021 12:01 PM PDT

    I'm a BDR at a small SaaS company and I'm tasked with reaching out to accounts to generate leads. We also have a marketing department where leads can inbound. I was working this one account for months (since last year) (account ABC) and I've talked to multiple people there. I've scheduled a sync to discuss next steps and a possible demo with an exec there at the beginning of October.

    Well. Someone else at ABC inbounded last week and my boss is claiming now that this no longer counts as a BDR sourced lead. I had been working this account and this person that inbounded was someone without an online presence (no LinkedIn). Someone I hadn't contacted.

    So. In my mind, the people I had been talking to probably told this person to reach out to us. Not sure why he didn't just reach out to me because now this is complicated.

    How would your org treat this?

    TLDR: was working an account then someone I hadn't contacted inbounded through our website. Does this count as my lead?

    submitted by /u/Nblearchangel
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    Question re: pushback on cold call when booking demo.

    Posted: 27 Jul 2021 08:13 AM PDT

    Hey /r/sales,

    Quick question for the hivemind. Here's the context:

    You connect with a prospect via cold call, and they seem to be interested and a fit. The goal is to schedule a demo for a SaaS solution. You go to book a meeting with them to dive deeper, and they push back by asking for an email instead. How do you proceed?

    I've been toying with different ideas on this one and reading a bit but I've seen some true gems come out of this sub so thought I'd ask :)

    submitted by /u/Issherai
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    Can I transition from HR analyst to sales?!

    Posted: 27 Jul 2021 11:56 AM PDT

    I've been a long term lurker so thank you all for a great insight into sales in the many discussions I've read. I work as a HR analyst for a large global insurance brokerage but I'm looking to move into sales.

    Does anyone here work in insurance? Judging from most of posts I read it seems like a predominantly US audience but does anyone work in the London (U.K.) market too? I wondered what tips/advice you would give to a newcomer into sales and insurance altogether.

    For info, I'm 29 and started out in accounting but moved into an interesting global HR analyst role where I'm still involved with a lot of financial data. The nature of my role allows me to see a lot of high level executive discussions so I've had an overview of strategic conversation for a market leading organisation. At first glance, my end goal would be to develop into an all-in-one broking role (new business, placement, account management etc) within a specialist area such as cyber, energy or construction because I believe in the products/area but would be open to other roles because my concern is I literally have zero network outside of people within my company due to my corporate/internal roles. But I feel like I get along with and relate so much better to the insurance brokers as opposed to HR/Finance individuals and want to work in higher risk/reward role - this excites me.

    Before you say it, I know I have a lot of potential resources to tap into and ask questions like this at my company (and I have a list of individuals I'm already close with and questions I want to ask in mind) but I want to keep my intentions very discreet until I'm ready to present myself as a serious candidate. However in the meantime, I am utilising a lot of internal sales training materials along with self-funding my insurance certification through the Chartered Insurance Institute.

    All advice is welcome. I hope the above is enough detail, feel free to ask for more if needed for your response.

    Thanks

    submitted by /u/Hakkasan_Savage
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    Salary or comission

    Posted: 27 Jul 2021 10:34 AM PDT

    Just graduated college. Got some experience. Now I have 2 options. One is to start a magazine where I completely make my own hours and can make as much as I want, or nothing. Other option is working with a buddy in a company that sells steel products to producers for 80g per year, plus profit sharing options.

    I know this is a first world problem, but both of these options are good and I'd like them. The steel company is filled with dudes I like, and would be a fun environment and has lots of benefits. The magazine allows me to spend time with my family and would eventually be passive income.

    Please help me. I'm losing sleep over this.

    submitted by /u/pooperscoopislarge
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    50 generic Dials or 15 Researched dials ? Is Sales mostly a numbers game ?

    Posted: 27 Jul 2021 10:29 AM PDT

    We sell a complex SAAS (mostly B2B) and I wonder if Sales is just a numbers game (especially outbound/cold) or not or may be the answer is somewhere in the middle. I cannot imagine not researching a prospect before calling/dialing but should we spend 5 high level mins on a prospect or go deeper (like 20 mins) ?

    submitted by /u/yc01
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    MuleSoft Reps in the House?

    Posted: 27 Jul 2021 06:09 AM PDT

    Hi all,

    I currently work in legal tech and am interested in pivoting to MuleSoft. Are there any current (or former) reps that would be open to connecting or at least open to sharing a little about their experience?

    submitted by /u/heyitsme_ericp
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    How to sell when you’re selling the same product as everyone else

    Posted: 27 Jul 2021 09:38 AM PDT

    So essentially my company wants us to sell based on how great our customer service is.

    We sell the exact same products as multiple competitors in our area, for the same price. Most of the potential customers have long standing relationships with our competitors (5+ years) and we are new to this area.

    How would you go about this? My team and I are having a hell of a time figuring this out. I'm new to sales and the only thing I can think of is under cutting the competition

    Edit: also the company doesn't want us to undercut the competition because it wants us not damage the relationship with our competitors

    submitted by /u/ShoulderDeepInACow
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    Interview process -- how many hoops are you willing to jump through?

    Posted: 27 Jul 2021 09:24 AM PDT

    Have been firing off some applications lately and it seems like if I do get a non-rejection response it will come with some kind of (what I think are) arduous "next steps." Curious if people here have found these to be worthwhile hoops to jump through?

    I'm not lazy -- I just don't like having my time wasted. I've got over a decade of B2B experience and this just feels a little too "entry level" and indicative of a culture that I likely wouldn't find enjoyable.

    Our process consists of:

    1. A Career History Form and Company Culture Survey (attached)
    2. 1 hour Analytical assessment via email
    3. Phone interview with the hiring manager if short listed
    4. 24 hour practical assessment via email

    They also want me to fill out this form. Asking for my current direct-supervisors name/email/phone-number as well as my salary history:

    https://i.imgur.com/zq0BF7B.png

    submitted by /u/FFFrank
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    How is this exit plan?

    Posted: 26 Jul 2021 03:05 PM PDT

    I'm basically working in sales making base salary. I'm not making sales and therefore not making commission.

    I don't fit in. I'm on bad terms with the company and the leader and I really don't want to be there. I'm questioning being in the corporate world entirely after this experience.

    I'm on improvement plan, but not for performance, until my attitude improves. oh and I don't believe in their stupid product. And I just don't see the relationship with this company going back after this. This company has actually ruined my outlook on maybe all sales jobs.

    I have never been fired from anywhere and I sort of want to get fired.... so I can collect unemployment..... the cherry on top would be sticking it out and faking it until after my vacation and just letting my activity drop.

    Give me feedback? Whatever the feedback is.

    submitted by /u/staysour
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    Is this BDR job worth it?

    Posted: 27 Jul 2021 09:20 AM PDT

    Hey guys, just to introduce myself, I am an 18 y/o Computer Science student entering into 2nd year who was looking for any summer job, and ended up with a first job as a BDR for an IT solutions or MSP company for this summer where I basically just cold call people to set appointments for the AE.

    First off, I'm not sure if I'm being underpaid, I'm in Canada if that helps, and I'm being paid $15/hr (min wage here) + $25 per appointment set. Seeing, other posts here on BDR jobs, I can't help but feel that way.

    Second, if I'm being honest, I am a little miserable and burnt out doing cold calls all day. I'm not sure if it's the pay, a personality thing, or if it's completely normal for a BDR. But I don't want to leave, because I don't want to feel like a quitter and give off that impression to my employer or lose a good reference. I've only been here for 2 weeks.

    I know BDR is a burnout role but I didn't expect to start burning out this quickly, so now I'm not so sure if sales is the right fit for me. I never actually planned to go into sales but I figured the skills learned would be invaluable so I thought why not going into this job. I'm more of an introverted thinking kind of person and being a CS student makes sense with that.

    Just for some context with the company , this seems like a relatively new company, the AE has only been in for a couple months and the only other BDR has only been in for a month. There isn't much of a sales leadership team or training foundation. I actually had to figure things out for the most part myself, like handling objections and the script. I didn't think the script they gave to me was good enough, especially reading the tips in this subreddit. Might be a red flag, but the interviewer told me there were 6 BDR's before me who I believe either left or were fired. I was given a job offer on the spot.

    I think I've made a good impression already. My first week I've already set 8 appointments. The rest of the other week was just filled with meetings and zoom calls.

    With all that being said, I'm not sure what I should do from here. I apologize if it's a long read and I'm just speaking what's on my mind. Thanks in advance for any advice, it is greatly appreciated.

    TLDR: Uni student who ended up getting a summer job as a BDR cold calling people to set appointments. Not sure if being underpaid and already beginning to burn out so not sure if sales is the right personality fit.

    submitted by /u/crazy8140ninja
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    Decision needs to be made

    Posted: 27 Jul 2021 09:19 AM PDT

    I have two job offers that I am currently trying to weigh out. It's a difficult decision for me so i was hoping this forum will be helpful. I do not care about money. So please don't think about OTE.

    First job offer is Waste Management Account executive .

    Salary 65k.. OTE - 95k Pros: work remotely, plus on the road prospecting clients, a ridiculous amount of warm leads so making commission will be generally easy. (Uncapped commission) Guaranteed commission for the first year. My territory is in the city i currently live in. Prospecting drives will not be any longer than 30 mins

    Cons: I am currently in medical device inside sales role and i feel like venturing off into a different field could make it difficult to get back in.

    Second offer is a Territory manager for a medical device disposable company.

    Salary 70k, OTE 100-120k

    Pros : great entry way to medical device sales, but doesn't have career growth within the company so i would have to leave eventually after gaining experience.

    Cons: covering a large Territory on the east coast so super long drives (40min-3 hours), over nights, leads are generally done by the rep.

    submitted by /u/VibeWithMikey
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    College Student Assessing Offers, Looking for Advice

    Posted: 27 Jul 2021 08:22 AM PDT

    Hello,

    I am currently a Senior in Maryland studying Communication approaching my last semester in college as well as a Sales Development Rep at my Call Center. I am looking for some advice as to best utilize my experience for my career.

    I started with Inbound Sales primarily but moved up to selling higher-priced products doing both inbound and majority outbound lead-development for the Account Executives. I currently work Part-time, but I can swap over to Full Time where I can expect to make 45-50k (including commission) and benefits. Being that the call center is small, I don't see a ton of longevity but I have received some excellent training and mentorship from my managers/directors. This past spring I was offered a position, upon graduation, at a Fortune 500 Company for an Advisor Role in which I would need to get licensed to begin a career in finance (which the company would pay me to study). The position would start with a 45k base salary not including incentives with benefits. I absolutely despise taking tests and have wanted to get away from them after I finished school and I have yet to experience a finance position. My concern is that I may not enjoy finance and shoot myself in the foot for other roles, but again I have yet to see a day-to-day life.

    This is all before I started applying to Full Time Jobs and wanted some opinions on what some of yall would do in my position. I have always had a large interest in Software Companies like Oracle, Paychex, ADP, Dell, etc. after lurking on the subreddit. I believe I have a competitive resume and want to make the most out of the time I have put into it.

    Would love to hear some feedback from yall with any experience in these industries as a fresh graduate or long-time resident in Finance or Software, Or what you would be doing if you were to be in my position with these offers. Would you try to get as many offers as you could and assess or jump on the advisor role.

    Thanks!

    submitted by /u/Shanemurphy7
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    How transferable is SaaS experience across verticals?

    Posted: 27 Jul 2021 08:12 AM PDT

    Say I'm in MarTech.... will my SaaS experience be able to get my foot in the door at a logistics tech company? Logistics tech to FinTech? etc.

    Thanks in advance.

    submitted by /u/YankeesTrader1991
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    Looking to hire a salesman soon, is this a good job opportunity?

    Posted: 27 Jul 2021 08:09 AM PDT

    Hey!

    I've worked in sales for a very short time before, and while I did live it, keeping a constant stream of high energy was very exhausting for me and I couldn't help but run off to start my own business, so to start off the post kudos to all of you, I genuinely couldn't do what you guys do.

    I am looking to bring on a salesman to work with me, but I would like to do this online and have it be fully commission based (of course under some sort of a contract to protect the salesperson or over a 3rd party platform).

    I am looking for top tier salespeople and want to give a rewarding pay structure and make a good working relationship, so I would love to ask you guys who work in sales about a few things.

    My questions for you guys are:

    1. What sort of product knowledge and training would you expect. I design websites, write copy and do marketing/growth strategy. To put it in customer terms - I help businesses grow and turn visitors into customers.

    2. If the price for my service was a one time payment between $1000-5000, would a 35% cut be good enough to draw in good salesmen?

    3. Lead generation. How much of a difference does it make for the salesman whether they generate and look for leads vs when they already have a list? Is a bigger pay % an incentive to look for leads or do most people prefer having a lead list?

    Any other notes are welcome as well. I genuinely am looking to make myself a long-term partner and would like to make sure their conditions are the best possible so that they are happy to work with me and that they can produce results.

    submitted by /u/Stefan474
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