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    Thursday, August 13, 2020

    Issues with fake negative google reviews small business

    Issues with fake negative google reviews small business


    Issues with fake negative google reviews

    Posted: 12 Aug 2020 07:43 PM PDT

    Has anyone had issues with extremely harsh fake negative reviews of their business? For context I am 30 and have a 5 year old law practice. About 5 weeks ago I got a review from a person I never spoke to, a name that when I looked it up has no case in public record in my county, talking about how I was arrogant, rude, inexperienced, overpriced, etc. I mean two paragraphs just blowing me up.

    Never had any such interaction with anyone, let alone someone with that name. I look at their google posting history and they posted four other terrible SCATHING reviews for random (non legal related) business around town.

    Cut to yesterday, same thing different name. Detailed terrible reviews with a person who I have no record of speaking with, no case in my county, and a history or terrible reviews.

    What's the end game? Is this the firm I hired to handle my online presence trying to create chaos? I hired them about two weeks ago. First review came 5 weeks ago. Is this a competitor?

    Anyone have any experience with this?

    Thanks.

    submitted by /u/racismisgay
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    What is a small niche business in your town that is successful, and made you think ' I should have started started this...'?

    Posted: 12 Aug 2020 06:51 AM PDT

    Would love to hear everyone's examples!

    submitted by /u/trader2488
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    Starting a landscaping type “business”, have some questions

    Posted: 12 Aug 2020 08:28 PM PDT

    Two friends an I want to do some landscaping type jobs on the side for some extra money. Not landscaping in the literal sense but stuff like yard work and maintenance, gutter cleaning, pressure washing, mulching, etc. It's not gonna be a full-time business, probably just from now until we go back to school after winter break. Do you think an insurance policy is necessary? I can't see us doing any kind of work that would involve expensive things potentially being broken. And we could always just turn down a job if there's an increased risk of something getting damaged. Thoughts?

    submitted by /u/SwagginMMA
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    Similar Name

    Posted: 13 Aug 2020 02:11 AM PDT

    Hi everyone. Help me a little. I'm planning on opening an online western clothing/ accessories store. I have settled onto naming it either Alora or René. Now the problem is everyone likes the name Alora more, but there are like many other similar named pages with similar business. On the other hand, René has only one established online page in ethnic handbags. So which one should I go for? I want my page to stay on top when someone searches for it.

    submitted by /u/_Rachel_Geller_
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    any canadian here could give me some help on starting online business?

    Posted: 13 Aug 2020 04:31 AM PDT

    Was talking to a friend in Russia couple days ago and he was asking me if it's ok that i can help sell some Soviet, Chinese surplus military collectible (cold war era item like gas mask, uniform, hat and insignia. It's all legal stuff) here in BC, Canada. And when we talked about shipping he wants to send them in batch. I assume that any thing come in batch needs to be reported to CBSA and be taxed accordingly. And does anyone know if i need to have proper business license for online business? thanks

    submitted by /u/asd87218232
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    How to integrate sustainability in small businesses?

    Posted: 13 Aug 2020 03:15 AM PDT

    Surveys and studies are saying that people demand sustainable products and are willing to pay more for them. But how do you integrate sustainability into your business? How do you measure your achievements? What actions do you take specifically?

    submitted by /u/fddrch
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    Anyone have experience getting an SBA loan for the purchase of a website/online business?

    Posted: 13 Aug 2020 02:46 AM PDT

    I have a good credit score, and could put 10% down. I'm curious what else I could expect in terms of the interest rate and loan repayment terms. The business I'm looking at is over a million dollars, but has yearly profit of 400k. Thanks!

    submitted by /u/brandonmwalsh21
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    This is just a rant (remove if not allowed)

    Posted: 13 Aug 2020 02:08 AM PDT

    Okay. I. Am. FUMING. I have a Depop shop that I use to sell things and I create, and purses I'm trying to get rid of but minor details. I just posted today about now offering custom rolling trays and I got a message. Excitement! Someone wants to buy! NOPE. Someone legitimately messaged me asking where I get one of my supplies because "ThEyRe NeW aNd DoNt KnOw WheRe To FiNd ThEm". Are you kidding me?! I'm a small shop. I've literally made 8 sales in seven weeks I've had a Depop. I'm trying to save money to move out. But oh yeah no, it's totally fine and not rude as all get out asking a small shop where they get their things. I don't know if it's because my mother raised me not to be an intrusive donkey or what but good lord this has angered me to the point I'm shaking.

    If you wouldn't ask a large corporation where they get things, you shouldn't be asking a tiny business. Thanks for coming to my enraged Ted Talk.

    submitted by /u/witchybabyskye
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    Issues Getting A Lease As A Video Game Store, Help?

    Posted: 12 Aug 2020 06:22 AM PDT

    On throwaway as I dont mix personal and business.

    So for months I have been trying to get in contact with several locations (mostly in strip malls). I have built up a ton of inventory ($50,000+) over the past few years for a game / pop culture store with a interesting twist

    This past week I had got 2 replies after waiting for months. One was for a old shopping center with vacancies for years. The other is a new one that is currently getting built. After talking a little bit to both they asked what my business was. Upon giving my pitch, both locations lost interest stating that it would devalue the strips. (Which I would rank a game store the same value as a vape store, which they have) The new shopping center guy said "We want businesses that will actually stay open"

    For those out there who managed to get a location, how did you persuade the property managers to allow your game store? I figured they would want empty, dust filled, spots rented.

    P.S.: I do know that video game stores are on the fall, that's why I have much more uniqueness to it. While I am doing this for my financial security, it is not my main thing. I want to help bring people together, raise money for charity and so much more with this.

    submitted by /u/HelpSeeker413
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    Small Tech-Biz To Unlock The Massive Potential Of Future Technology!

    Posted: 12 Aug 2020 11:06 PM PDT

    It is the age of digitization, and if you're a small business trying to harness the potential of the digital world, then you must include these advanced technologies to make yourself known and drive in traffic!

    https://www.zealousweb.com/small-tech-biz-to-unlock-the-massive-potential-of-future-technology/

    submitted by /u/zealous_web
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    Switching away from Google products

    Posted: 12 Aug 2020 03:24 PM PDT

    Hi, Guys.

    I'm a sole proprietor making custom cabinets and furniture, and up to this point I've used Google Suites and Google Fi for my phone, email of office suite. I have an issue now where I'm blocked from sending any out going text messages and the only support I've been able to get is 'wait 10 days and see if it resolves itself.'

    This has made me rethink having so much of my business dependent on Google services. What are some of the platforms you guys use? I'd like integrated email hosting, document collaboration and file storage but I'm ok using separate services if I can find a good combo.

    Thanks for any info and suggestions :)

    submitted by /u/andr1388
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    Suing Absentee Partner. Anyone care to share their story?

    Posted: 12 Aug 2020 09:13 PM PDT

    Currently filing a legal complaint. Bought a business and majority owner went AWOL from day 1. Everything they agreed they would do was ignored and they started doing other small businesses expecting me to operate and just pay them.

    I could have easily started my own company and that was my goal but having a partner take half the workload was too enticing.

    They also embezzled tens of thousands of dollars. Apparently you can do whatever you want until a judge decides its illegal....

    submitted by /u/AppleTreeShadow
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    Building A Micro Funnel

    Posted: 12 Aug 2020 09:08 PM PDT

    There is a massive gap between checking something out on a website and handing over your credit card details for it. The overwhelming majority of people will not buy from you on their first visit.

    E-books Are Terrible Lead Magnets

    A lead magnet is a highly actionable, specific piece of information. It's purpose is to guide someone to a small, but meaningful first victory.

    Let's say you run a back pain clinic. A good lead magnet would be to get someone on the phone and have them do one exercise. Something specific, and then ask them if it helped.

    If they say yes, they become a lead. They now know that you can help them with a certain kind of problem. They have experienced the relief. On one hand you have addressed the question of "can this person help me?". On the other hand there is self doubt. I may trust that you have a solution but I don't believe that I can actually get through it. A small win demonstrates that I can. Both birds, one lead magnet.

    A lead magnet also segments your audience based on interest in a specific problem. A good magnet must be actionable and easy to consume. Checklists, mini case-studies, free trials, templates, downloads, quizzes and assessments all qualify.

    E-books are not good lead magnets because they take too long to consume. A newsletter optin is also rubbish for the same reason, no one wants more email. When someone signs up to your newsletter they have performed no meaningful action, there is no personal victory, and it tells you nothing about that person.

    The solution is to offer a small win in exchange for an email address or phone number. The aim is to help them believe they can do the thing, actually get the result, with you.

    When someone gives you their contact details you have scaled the first hurdle. It does not mean they are ready to buy yet.

    Tripwires Are Transitions

    The next hurdle is to go from a lead to a paid customer.

    When someone gives you their contact details online it is the beginning of a delicate relationship. You have permission to contact them with a follow up message, but spam them and it's game over.

    A tripwire's purpose is simple: money must exchange hands. You don't need to make a profit for this to happen, but money must exchange hands.

    A quintessential example of this is the penny offer from Columbia House Records. They would send you 12 records if you mailed them a physical penny. They will have lost money on the initial transaction, but they gained a list of people who were now comfortable sending them money by mail.

    ![Screenshot 2020-07-12 at 8.14.51 PM.png](https://svbtleusercontent.com/8ox5Sif69MurQRMuiScaDH0xspap_small.png)

    If Columbia gives away free CDs then how do they make money? Well, this is a controversial example because Columbia House and other record companies at the time used something called 'negative option billing'. The penny deal opted you into a record catalogue each month. If you didn't reply by mail and tell them that you don't want to buy anything, then they would send you a popular record collection and charge you $20 for it. The free records were produced in house and were a lot cheaper than full price records. On top of that they didn't pay out royalties for the free records because they counted as "free goods". This kind of nonsense is mostly illegal now and completely unnecessary. Your tripwire can be better.

    A trip wire has to be a fantastic deal for it to work. It must be an absolute no-brainer. Good tripwires are splintered from your core offering. You want there to be a logical transition to the eventual sale of your core offering.

    An e-book can work here, but it's still not the best. Physical products are better because they have a higher perceived value.

    ![Screenshot 2020-07-12 at 8.14.38 PM.png](https://svbtleusercontent.com/2zvjBR5nzLtfeQmHmkLoMF0xspap_small.png)

    A great example of a tripwire is a carpet cleaning company offering a sofa steam cleaning service for $89. Getting your sofa steam cleaned for less than $100 is an amazing deal. If they do a good job, the logical progression to getting your carpets cleaned is obvious.

    If you are a cosmetic dentist, start with an amazing whitening deal. Then transition to higher ticket cosmetic work. If you sell expensive guitars, sell utterly gorgeous picks for $1. Cover your acquisition costs when you can, but you will not make money with a tripwire.

    Between a lead magnet and the tripwire the goal is to provide an incredible amount of value up front. Once people experience what you offer, they can, and will, assume that any future offer will have that same level of quality.

    The transition from $0 to $1 changes the nature of your relationship. Once money exchanges hands a threshold is crossed. When someone buys from you, you are no longer a random person on the internet to them.

    The transition from $1 to $100 to $1000 is quantitative. It is more of the same. As long as you don't mess things up, you've earned the benefit of the doubt. Getting people to buy again is always easier than that first sale.

    Lead magnets and tripwires can help you navigate the obstacle course of emotions that exist between someone checking your website out and handing over your credit card details for it.

    So How Did I Apply This To My Own Business?

    I used to offer a free mini-course as my lead magnet. Now I give people 20 questions that let them audit their SaaS landing page for conversion problems. It's a simple audit, it's quick, and it gives you an incredible amount of information to work with.

    One day after people get the 20 questions, I follow up and ask them how it went. I assume that most people will not have completed the audit yet, so I offer to complete it for them. I offer a comprehensive audit of their SaaS landing page for $10. It usually lasts about 20 minutes. They also get a list of clear suggestions for improvements to work on. They also get a recording of the review for future reference.

    I think this combination of lead magnet and tripwire is a massive improvement over the old mini-course but there is still lots to improve. Takes me about 2 hours to do a 20 minute review. Completely unsustainable. I am not too worried about that right now. If it starts to become a problem I will either increase the price or come up with a more scalable offer. The second problem is that my core offering ranges from 4 to 22 thousand dollars. People who sign up for a review may not be able to afford this. This whole point is to qualify leads so my next step is to add restriction to the tripwire by defining my ideal customer (so only for B2B software companies in the productivity space that have their first 500 users). However, I don't want to be picky right now because I am also looking for feedback on my reviews and I'm finding a sustainable system for producing them.

    I hope this helped. It certainly helped me. If you have questions about how you can apply a lead magnet and tripwire to your own business feel free to get in touch.

    Links

    submitted by /u/PurpleWho
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    How do you organize your business process?

    Posted: 12 Aug 2020 04:57 PM PDT

    How do you manage your strategy process, your financial process, marketing and product process, legal,ect,ect. How do you design everything so it's easily 'digestible'/organized, and it creates great results?

    Do you color code things? do you lay it out so that it's easy read it and to be up to speed in a 20 seconds? What is necessary to make a good system?

    submitted by /u/Putrid-Excitement
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    New to forming a business. Got a question.

    Posted: 12 Aug 2020 04:11 PM PDT

    Sorry for misspell, I'm on phone.

    So I'm wanting to form a business LLC that will act as parent. So let's call it A LLC. Do i need to do something special to it while forming it? Or just regular form it with the state?

    Then i want to side gig business named B but i want it to be a child of A LLC. Since i dont want to use the A LLC name for it. Do i also need to form this business name with the state? Thats the part that i dont get it.

    BTW i will be forming it in florida.

    submitted by /u/TheLumion
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    LLC change from LA to TN. I need advise.

    Posted: 12 Aug 2020 07:12 PM PDT

    I have a Louisiana LLC. It's currently a side business with $3k to $15k per year depending on the year. I work with clients either remote or by meeting at their location. The majority of the work is done in my home office.

    I have recently moved to Tennessee.

    Do I need create a new LLC or can I just appoint an agent in LA and continue operating under the Louisiana LLC. The greatest hindrance is the $300 annual report fee in TN vs the small business friendly Louisiana $30 fee.

    I would appreciate any advise. Of course I want to continue legal operations. I'm not looking for an "as long as you don't get caught" solution.

    submitted by /u/Frannoham
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    Looking to start a Lip Gloss business

    Posted: 12 Aug 2020 07:01 PM PDT

    I'm in high school in a small town, and I want to start a lip gloss business! It's just a new idea i've got, so I haven't really figured anything out yet. I have some questions:

    -Where should I sell them? I want to sell them online, but should it be on Etsy or my own website? Should I also sell them in my school? -How do I advertise my business? Should I use business cards/ flyers? -What supplies do I need, and where do I buy them? -How much money should I spend to start off with and kind of test the waters?

    Thanks for all your help!

    submitted by /u/shethinkshefunnylmao
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    Why is it so hard to get customers to leave honest reviews, even though it would only take two minutes?!

    Posted: 12 Aug 2020 05:53 AM PDT

    Just looking to vent and see if any other small business owners struggle to get customers to leave honest reviews on sites like Google and Facebook? If not, how do you do it effectively?!

    We are a family run company, very friendly, very approachable, and treat out customers like friends more than customers. We look after everyone, never have any complaints or negative feedback. Yet with thousands of customers served and looked after, we only have 18 Google reviews and 13 Facebook reviews....

    I often personally ask customers to leave us a review, I even send them a link so it would literally take 30 seconds, yet we still struggle.

    Does anyone else have this issue?

    submitted by /u/ObsoleteBane
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    Small beach town business

    Posted: 12 Aug 2020 06:17 PM PDT

    I just moved to a small beach town on the east coast USA, I moved from metro Chicago so business is super different here, any ideas for a business I could start?

    submitted by /u/YesGregory
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    How to Track Remote Employees Time Spent

    Posted: 12 Aug 2020 05:52 PM PDT

    I run a small media company and am in the process of hiring a couple of remote full-time workers. They'll be expected to work on multiple (small) projects a day, so I need a way for them to log their time spent and on which projects on a daily basis.

    Are there any productivity tracking tools that fit the bill? I've been having trouble finding one that fits my needs. Thanks!

    submitted by /u/shrekdonkey64
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    SBA Help

    Posted: 12 Aug 2020 09:38 PM PDT

    Any Business Need Help Filing Sba To Hit 25k And Higher Dm On Instagram @TragicGfx Or My Email Tragicgfx500@gmail.com

    submitted by /u/hk20drichjay
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    Need Some Advice

    Posted: 12 Aug 2020 04:54 PM PDT

    Don't know if this is the right place to post this (if not pls comment)

    I'm potentially taking on some investors for my start-up company - Do you need to introduce the investors to each other? Am I required or is it just the right thing to do to build trust with the investor?

    submitted by /u/olivbae96
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    Gift ideas for client moving into their first office?

    Posted: 12 Aug 2020 04:40 PM PDT

    I am a web designer and one of my clients, an electrician, just leased their first office space. They have grown significantly over the past 2 years and I'd like to give them something unique to welcome them to their new office.

    We are remote, so it can't be something too big to ship. Does anyone have any ideas?

    submitted by /u/jeremy_92
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