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    Thursday, July 9, 2020

    Is this normal for a sales floor, or am I in a toxic work environment? Sales and Selling

    Is this normal for a sales floor, or am I in a toxic work environment? Sales and Selling


    Is this normal for a sales floor, or am I in a toxic work environment?

    Posted: 09 Jul 2020 07:21 AM PDT

    Hi everyone!

    I've been wanting to get into tech sales for about a year and a half now. I've gotten a few sales-like jobs the past 6 months, including door to door political canvassing, door to door home improvement sales. I recently found a sales job for a financial services company, and decided to take the job while I'm looking for a sales job in the tech industry.

    Here's the thing. I've never had to deal with the level of political BS than at this company. I've only been there for one month, and I'm already overwhelmed. Not by the sales process, mind you. I was able to make $10,000 in commission in one month. What overwhelms me is the immaturity of my coworkers.

    One of my coworkers (not sure who it was) put a post it note on my chair saying "[my name] is gay". When I got mad and asked who did it, nobody answered. HR did absolutely nothing about it and made no effort to find out who put that post it note there and I was basically told by people in the office that I need to learn how to take a joke.

    Another time, one of the senior VPs threw a "bang snap" (look it up if you don't know what it is) across the room to another Senior VP. When I asked him why he did that, he said because he was trying to get the other person fired and he didn't like him. That Senior VP also admitted to me that on several occasions he had the urge to "beat [the other senior VP's] ass" in the middle of the office.

    A new person, let's call him Mike, came into the office about a week and a half ago. We got along fine. However, he started complaining about the fact that he wasn't getting any sales even though me and another new guy were making decent money at the company. Here's the thing: Mike doesn't follow the script at all and goes off on these tangents on the phone with the customer and doesn't follow the format at all that new people are taught. When I suggested to Mike (calmly, btw) that he follow the format that new people are taught (i.e. following the script), he went off on me and got extremely mad at me and extremely close to beating me up in the office. He told me that "he was a millionaire multiple times and that he knows what he's doing on the phone". I was then called into HR and was told that I was causing drama in the office and that I should leave Mike alone.

    Here's the thing: HR is really only one lady (let's call her Amy). I discovered from another coworker that Amy and Mike are having a sexual relationship and that Amy is lending money to Mike because Mike is broke and not making any sales at the company. That leads me to believe that Amy is covering for Mike to make sure that he doesn't get fired or so he doesn't quit, so all the blame is being put on me for "causing drama".

    Furthermore, despite being one of the top sales guys there (I make the most calls and have the most call time out of anyone in the office, I'm always the last to leave the office, etc.), I receive verbal abuse on a near daily basis from the more senior guys about how I'm "disrespectful", "rude", "causing drama", etc. I think it's probably because I don't really go to any of the company outings.

    Coworkers have told me that the company has received multiple lawsuits. Several coworkers are extremely paranoid about the Securities and Exchange Commission (SEC) shutting down or investigating the company for being "noncompliant". Some of the salespeople play EXTREMELY fast and loose on the phone, and the level of BS I hear on the phones daily is off the charts. Even some of the more senior salespeople lie about ABSOLUTELY EVERYTHING when they're on the phone with clients. They lie about the type of car they drive, they lie about the fact that they're married (even if they only have a girlfriend), they lie about having children, they lie about the money they make, they lie about how much money they manage, etc.

    Anyway, there's a lot more stuff but that's just some of the stories of what has happened the past few weeks or so. When I ask other people about this stuff, they basically just say that's how sales is and that I'm rocking the boat by questioning things too much.

    The money is extremely great, and I legitimately have the potential to make $200,000+/year at this firm. But I really don't enjoy going to work anymore. And working in financial sales isn't even my endgoal, my endgoal is to work in tech sales. It feels like I'm working in a company out of the movie "boiler room", and it wouldn't surprise me if the SEC genuinely came to shut down the company.

    I wanted to get some feedback and see what you guys have to say. I almost want to quit immediately and never look back. I've talked to my parents about it and they suggest I put in my two week notice. I have an interview with a tech startup this Friday, but they're not looking to hire until a few weeks from now in any case.

    What do you guys recommend I do?

    submitted by /u/pilipinonguci11
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    Would appreciate your input for preparing for an interview as Sales Rep at a big cloud company

    Posted: 09 Jul 2020 11:26 AM PDT

    Hello guys,

    I am soon finishing my B.Sc. in Mech. Engineering and want to switch into IT for more than one year. I started with Software Development in the AI field and even successfully finished a huge project for my Bachelor Thesis, in which I merged concepts of mechanical engineering and AI Development.

    I want to switch into IT-Sales since I have been working successfully as a fundraiser for NGOs and enjoyed my job a lot. Also, a good friend of mine is very successful in IT-Sales and through him, I got to know the field pretty well and I noticed that I would very enjoy working also in IT-Sales.

    He helped me to score an interview with a big Cloud company in Europe, which I sadly bombed, but the recruiter gave me a second chance to prepare myself, which I really appreciate.

    I asked for her feedback about the interview process and she noticed 2 big deficits:

    1. I didn't ask enough questions. She said to understand a future client I have to ask a lot of questions to understand the situation he's in.
    2. I don't know much about the B2B sales process since my sales experience was B2C.

    Now I want to show my appreciation for the second chance by preparing for the next interview as best as I can.

    I very enjoy this community here and as a noob, I learned a lot by reading your posts and visiting this site every morning.

    Can you guys help me with resources and tips to ace the next interview?

    Also, is it usual to receive a second chance after an interview? I see it as a huge opportunity to show my coachability.

    submitted by /u/avdalim
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    How do you get the prospect to tell you what they’re currently paying?

    Posted: 09 Jul 2020 07:22 AM PDT

    I know the bottom line is to sell value, value, value. But sometimes it's nice to know what they are currently paying to help your strategy when pitching. And in some cases when we've gone in low and cut our margins to win a deal, and then later realized we could have actually made more money.

    Most of the time I get the objection of: "I don't want you to just undercut what I'm paying to get me to switch" or "I want you to come in with an honest price the first time" or something to that regard.

    Any things you've said to get prospects more open in discussing what they are currently paying?

    submitted by /u/megalymor
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    Does anyone have tips or tools for searching for public tenders in a less manual way?

    Posted: 09 Jul 2020 08:28 AM PDT

    I recently started a job selling to public organizations. It's en extremely manual process to search through different bid sites for relevant RFPs. Does anyone have any tools or tips for how to automate this process, or make it less manual?

    submitted by /u/Benjavi
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    What is your experience with calendar scheduling services?

    Posted: 09 Jul 2020 09:12 AM PDT

    I have explored things like calend.ly and oncehub.com for meeting scheduling. My thinking was that it might be easier for prospects to book time with me if they had a simple service like one of those to avoid the back and forth. (I fell for their sales pitch.)

    I'm finding that a lot of those types of scheduling links get your emails flagged as phishing attempts. This is somewhat reasonable since these services require you to enter a lot of personal information just to book a meeting.

    After a few weeks of pretty normal prospecting, no one has actually used my oncehub.com link. All of them have just used normal calendaring emails. I'm probably going to bail on the concept altogether.

    submitted by /u/chris_conlan
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    SaaS SDR can I make 75k in NYC? ��

    Posted: 09 Jul 2020 11:58 AM PDT

    Hi Sales people :)

    I turn 30. I need to make more $$.

    Right now I have two years of experience working inside sales basically cold calling, minor emails and a few small quotes in between. We resell IT hardware, like access points, switches, storage, cameras. We make $$ on implementation, installation, services, cabling.

    I'm seeing the margin on these hardware deals and I know I can do better. I'm a hunter. I want to be on the A team. I live outside of NYC. How realistic is it to land a gig that's paying me $75k+ with OTE consistently as an SDR? I would like 60k base. Am I dreaming here? I see DocuSign SDRs making 38k a year before bonuses.

    submitted by /u/hawaiianboomerang
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    What do you think about a company NOT offering Tchotchkes at trade shows, conferences, or events?

    Posted: 09 Jul 2020 11:49 AM PDT

    One man MSP (IT support services) looking for email addresses and phone numbers

    Posted: 09 Jul 2020 05:38 AM PDT

    I have a small business with 15 clients which are mostly small businesses with about 10-15 computers. All my clients are through word of mouth and I was actually a customer to a few of them. Most of my clients are in the medical field, psychiatrist, dermatologist, podiatrist, gastroenterology etc. And a few are businesses like windows and door sales, etc. It is a very local business with most clients located within a 15 mile radius and a few as far as 25 miles away. 95% of the work is done remotely from my home office. Clients usually stay with me, my newest client has been with me 1 year and the oldest over 20 years. So I don't mind spending some money to get more.

    I want to send emails directly to business owners as well as hire someone to make calls. I'm just not sure how to go about getting this information. I went to upwork and there are people there who generate leads. I am not sure how to even ask for what I want. Is it lead generation or list generation? how do I know I will get a good list? what sort of language would I have to use? I tried google and I can probably get phone numbers that way paying someone to do the searches, but I am not certain that's the most efficient approach.

    any guidance would be helpful.

    thanks

    submitted by /u/IceColdSeltzer
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    Looking To Get Out Of Insurance Sales

    Posted: 09 Jul 2020 11:35 AM PDT

    So I've been working in P&C insurance sales for about a year now, and I'm starting to look for more opportunities in other industries. I work for a captive agency, (think State Farm , Allstate, farmers) and while I do a good job, the day to day is getting old.

    I'm looking for suggestions as to what other industry would be the best to transition to?

    Any advice would be appreciated.

    submitted by /u/agquote2525
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    Using a client's native language to build rapport

    Posted: 09 Jul 2020 11:20 AM PDT

    I'm in the scientific sales industry and so work with a lot of Chinese people. They tend to be a little bit cold and reserved and are often not great at speaking English and are usually aware of and thus embarrassed by this. This naturally makes forming a connection with them difficult and in my industry (which focuses on repeat sales) connections are king. People buy from me because they like working with me and know that I'm there to help them.

    Anyway, one strategy ive been employing to connect with them is working in the fact that I spent a year and a half teaching English in China. I lead by asking where they are from in China, comment on some aspect of that area, or if I don't know it ask for a bit more info about it, and then segue into how I love China and lived/worked there for a bit. This tends to open them up a lot and has led to some previously cold leads turning warm.

    I also speak a bit of chinese, and have been wanting to use this as well. Not as a full blown conversation, but as a way of introduction/comment. Eg, lead an email with 早上好 instead of good morning, or when they complement me/my product saying 謝謝 instead of thank you.

    What are you guys thought on this? Does it seem forced/akward to you? Do you ever employ this strategy? I've been doing it with one client I have great rapport with and she's begun replying in the same manner and our rapport/sales are building quite nicely.

    submitted by /u/steamycreamybehemoth
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    Stryker Second Interview

    Posted: 09 Jul 2020 11:13 AM PDT

    Hey everyone! Just got off the phone for my first interview at Stryker with the recruiter and they confirmed they would like to push me through to the next round. This would be for the Patient Care division. He mentioned it would be with the hiring manager, so naturally I'm assuming it'll be more technical. Anyone have any tips or know the types of questions I should be preparing for? I'm coming from a staffing/recruiting background so this will be my first full on sales role. Thank you!

    submitted by /u/voodooranger115
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    Can we vent here ? ahhh .... Start ups... amiright!

    Posted: 09 Jul 2020 07:14 AM PDT

    I have a potential > $1M sale(s - 4 or 5 projects) with a start up in a technical field. I am the business Dev manager but also lead key accounts, and an Elec Engineer. This customer came to us ( I know I am business dev - I should be finding them - another story)

    But they will take zero ownership in the development of THEIR Product! Our item(catalog - fully qualified- 80K units in the field, and 1M Hrs MTBF - SOLID) needs to be integrated into their product and to assist we have (at considerable effort) developed a few comprehensive set up and application and test workbooks.

    We have been sending them these since December! NOT ONE has been returned, even partially completed. They are asking for onsite support ( during C19) AND remote support from Germany at 1PM EDT ( that is 8 PM for my colleagues) and they can not complete a damn work sheet?

    There are weekly PM calls - that I and our USA based Application Engineer sit on, all to answer one or two points, that we have answered before and should be in the worksheets!

    Ahhh.... not a GANTT chart, project time line, functional block diagram, electrical diagram ... NOTHING .. they are like a black hole.

    They are "valuated" at over 5Bil - and have the right partnerships, and have bought samples, have purchased 25 hours of remote support... AKA - a big fish, but man.....in the end it looks like WE are the ones dragging our feet but literally can not do our job because they will not do theirs.

    OK - thanks for listening!

    submitted by /u/geek66
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    I hate CRMs, so built my own. Looking for some feedback

    Posted: 09 Jul 2020 05:00 AM PDT

    In general working with a CRM (or spreadsheet...) is a pain in the ass and is an activity that no one enjoys. However no one can deny the benefits if it's used properly and consistently.

    One thing I don't like about a lot of the solutions out there is they tend to overcomplicate things like pipeline/opportunity management, contact details, company info, activitity planning, etc.

    So... I've been learning how to code in my free time so that I could something which keeps a nice, simple, and clean sales workflow at my job. It's in prototype right now, but if you've got 5 mins to spare, I would love to hear what you think and if this could be useful:

    https://salesmapper.io

    You can sign into a demo with these credentials:

    test (at) test (dot) com

    Password is 'password'

    Many thanks!

    submitted by /u/headl0ck
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    Advice on cold calling

    Posted: 09 Jul 2020 09:47 AM PDT

    I work at a big name printing/shipping company and started a new position at a store in a hotel right before covid shutdowns and then we were closed. We opened back up but now I dont have my sales partner to help and no conventions or shows so I need to find business from the area on my own or risk closing again. I am in the middle of downtown of a major city. I thought about trying to find property managers of these buildings and work on offering them social distancing signage etc. I have looked on Google and found websites where you can find their "contact" page and send them messages that way but I feel like this is going nowhere. Any advice on how those in sales search for opportunities?

    submitted by /u/Moongoddessx2
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    Outside Sales - Best app for tracking expenese (gas, mileage, random expenses) for 2021 taxes

    Posted: 09 Jul 2020 08:48 AM PDT

    Hey,

    I recently started a new position that requires me to do a lot of driving/outside sales appointments. Unfortunately, my company is small and will not offer a company card or mileage. Any recommendations on an good app that will track all my expenses when I am out in the field? I want to have everything organized for 2021 tax season. Thanks!

    submitted by /u/fezzzzz57
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    [Question specific for tech sellers] Tech AE's that have moved from SMB/Mid-Market to an Enterprise role, what are the biggest differences you've noticed to be successful?

    Posted: 09 Jul 2020 02:24 AM PDT

    Question says it all....

    I was a very successful AE in the SMB space selling cloud but never enjoyed the actual role. Too much quantity and order taking it felt like.

    I moved over and became an alliance manager for the past year and really enjoy the role as it allows me to be more creative and apply more business acumen, but its more work for less money and more internal politics then I care for. Lately I've been thinking about getting back into sales and moving over to the Enterprise segment since that's where all the big bucks are. This is going off of the assumption that being an AE in the Enterprise segment is a more exciting type of sales motion?

    Would love to here your experience if you've used to sell in SMB and made the transition into the Enterprise space.

    submitted by /u/OrangeAndMaroon
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    Long time member, working on startup idea

    Posted: 09 Jul 2020 08:16 AM PDT

    I would like to pick the brains of some of you in home construction sales.

    I cut my teeth in demolition and hardscaping sales, started and sold a small landscaping business, moved on to field sales for an Auto OEM, and am now in consulting.

    In my personal life I've had a hell of a time getting quotes from contractors (I know their busy) but the industry sales process doesn't seem to have changed in the last 10 years. They have the same tools (carbon triplicate and no shared knowledge) that I had when I was in school.

    Contractors are not great sales people, I think there may be an opportunity to introduce a little tech+outsourcing to the industry to improve customer service, lower CAC, and make some profit.

    Would any of you like to help flesh out the idea? If there's a market out there I'll need sales people to help build it too.

    Please DM me if you're interested or comment here.

    submitted by /u/True_Go_Blue
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    The GateKeeper

    Posted: 09 Jul 2020 07:23 AM PDT

    I work for a tech company that specializes in selling IT and Cloud to Legal firms I'm having trouble getting past the receptionist mostly just getting a voicemail any ideas that could help me move forward?

    submitted by /u/Snoo-66002
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    How do you deal with the stress of this career?

    Posted: 09 Jul 2020 07:01 AM PDT

    I was thinking today that I constantly feel stressed or anxious. I'm a 1099 contractor, so I'm technically free to work as often or not as I please. Lately, I have spent a lot of time not working because I have trouble dealing with the anxiety from the job. It makes me upset because I feel like I'm falling short if my most important calling as a dad and husband. I sell pest control door to door. Not "summer sales" like a lot of college kids do, but I do this full time through the year.

    Anyway, I love sales because of the fact that I am rewarded according to the results I produce and have always felt incredibly unsatisfied working a salary job. I dont know if it's the stress of being 100% commission, or what. Any advice would be very, very appreciated. Thanks! :)

    submitted by /u/nousername751996
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    How to find affiliates for a service?

    Posted: 08 Jul 2020 09:06 PM PDT

    I am looking for affiliates to sell my high ticket B2B service (commission per sale). I've tried reaching marketers on LinkedIn but half of them are not interested and the other half are not even real marketers. Any suggestions on how to reach them?

    submitted by /u/sparky_H7
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    Crushed it for 2 years. Looking for advice on second job!

    Posted: 08 Jul 2020 06:35 PM PDT

    As per title!

    I've built up 2 years of experience in a transactional sales environment selling digital marketing. I have an excellent proven track record and made over 100k last year. Thing is, there's a very significant commission change happening at the end of this month and I'm not willing to stick around for it so I'm looking elsewhere.

    I'm now in a weird spot where I'm excited to crush it again somewhere else and become the best there as well... but also nervous about where I'll be working. I've been in a full sales cycle role for 2 years, with very little managing of my accounts.

    How do I continue from here? Should I leverage my experience in, say, the digital marketing space and continue as an SDR? Should I push for an AE sort of role? Or, should I jump into a new industry and take my chances there? How tough would it be to translate my current experience to a new industry?

    submitted by /u/alevelup
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    How would you deal/suggest to deal with this situation?

    Posted: 09 Jul 2020 01:34 AM PDT

    It was 9 AM and I was not awake, received a call from a tele sales professional for Dmat account (trading account).

    Me in alert voice (thinking-this maybe from an employer) - my name, yeah who is this?

    Sales- their name, I am calling in regards to the Dmat account opening.

    Me in sleepy voice (seriously!!)- can I call u later regarding this?

    Sales- sure sir, at what time?

    Me in kind of disappointed voice (because I was like, I wanna go back to sleep already) - I don't have a job right now so I hope you understand.

    Sales- oh.. I'm sorry.

    Me- yeah, have a good day.

    After having woken up later, I went through this scenario and I'm like damn that must be awful had I been that sales personnel, that too possibly right at the first call of the day.. although I believe in this profession you need to have a thick skin and be ready to brush off such incidents. I still feel kind of horrible because that could be my job too someday . How do you deal with this?

    submitted by /u/shru_Kay
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    Remote sales competitions

    Posted: 08 Jul 2020 11:12 PM PDT

    With changes due to COVID it has been a challenge for many working fully remote. Any ideas for remote sales competitions or tools to drive productivity?

    submitted by /u/preddy303
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