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    Thursday, January 30, 2020

    I accidentally insulted a prospect, he fired insults back, I hung up on him Sales and Selling

    I accidentally insulted a prospect, he fired insults back, I hung up on him Sales and Selling


    I accidentally insulted a prospect, he fired insults back, I hung up on him

    Posted: 30 Jan 2020 07:49 AM PST

    Today I had an awkward conversation with a prospect.

    Last week I was contacted by a prospect for a solar system for his house. I qualified him, and sent him my proposal.

    Today I followed up, and he had few more questions, which I to my best ability tried to explain to him. The prospect had a wrong idea about the legality of the whole thing, and insisted he can do something that is illegal. I tried my best to slowly explain that the law changed in 2011, and since 2011 what he wanted isn't legally possible.

    I looped back three times, and each time he was more and more annoyed, his voice getting raised more each time he spoke.

    I realized that this is going nowhere, so I switched the topic to other details, and discussed the technical details of installation. Then I asked him, how many offers he had from the other companies, and am I the lowest bidder. The prospect said that he had two more proposals, and that I'm the lowest bidder.

    He named the other company, the other company I knew from before as a shady company. I let out a giggle knowing all the shit other company does to uninformed clients. At that moment he asked me why I giggled at the mention of the other company. I said it would be really unprofessional to comment.

    At that moment the prospect became furious, started shouting personal insults (he obviously googled me). Then I politely thanked him for his time, and hung up.

    Now salesmen of Reddit, let me have it!

    Was this all my fault, or was he less than ideal prospect in first place?

    submitted by /u/motus200
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    Which account executive job did you enjoy the most?

    Posted: 30 Jan 2020 03:26 AM PST

    To those who have worked in multiple AE jobs, which one do you enjoy the most / least, & why? Curious to hear your opinions

    submitted by /u/aucklandsalesguy
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    Solar Energy Salesperson

    Posted: 30 Jan 2020 09:39 AM PST

    Just got hired for a solar sales position! Other than learning basic solar knowledge what else helped you excel your career in this business? And what should I look out for?

    Any help is greatly appreciated!

    submitted by /u/Caliguy18
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    Hiring Managers: What's more important to you in a sales candidate? A proven track record of sales goals or a degree?

    Posted: 30 Jan 2020 11:50 AM PST

    Like the title says. I'm looking for new sales roles to jump ship from the sinking behemoth that is wireless sales.

    I have a proven track record of meeting goals in the 3 years or so I've been in sales. However, I have two things that I feel hold me back, at least from looking at BDR positions at companies in the Denver Metro Area. The first one is that I do not have a degree, only a HS Diploma, and my age. I'm 21, and I feel that would hold me back in the eyes of a recruiter or hiring manager as well.

    My problem is that easily 50% of the companies list a degree in the requirements. Anyone in a similar position?

    How did you overcome this?

    I hope to get out of wireless and into something that pays more than 30,000 ish a year.

    Anyone have any tips you can share?

    submitted by /u/AugustusTheWolf
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    Bay Area Advice

    Posted: 30 Jan 2020 11:32 AM PST

    I study at Berkeley and I'd like to try sales. I'd really appreciate your advice on where to start if I have minimal experience and am driven, have time to dedicate, with strong social skills.

    I founded an Instagram marketing agency based around running client accounts and managing their advertising. From this, I have some experience in cold outreach, business development over email, running traffic to a funnel, and closing over the phone. The most I have ever closed is $5k, but it was only once. All other deals were around $1k with some upselling after.

    I'd really appreciate your insight with how I could move forward learning more and getting involved with some experience at a larger company. I just want to learn through action—compensation is important to me in the long run but I'd be willing to work for free.

    The two avenues I'm considering:

    1. Continue my agency with more of a Facebook paid advertising and retargeting focus for small businesses. This way I would get to sell and could learn about their business.
    2. Work in a sales role where I would maximize personal growth. I'm thinking this would fall into an established, larger business, maybe SaaS or tech since I'm right by SF/the valley.

    Thanks for taking time out of your day to read this! An interesting post recently had a takeaway to connect with recruiters on Linkedin or through connections if I want to work at a larger company. Hopefully you leave some advice for the younger guys on the sub. Wishing you the best.

    submitted by /u/golden-drip
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    How to export a linkedin Company list?

    Posted: 30 Jan 2020 11:10 AM PST

    I was hoping to use phantom buster to get company info on a list of companies from a LinkedIn search. Any ideas?

    I've used this phantom buster before to prospect from an excel list but not from LinkedIn straight away.

    submitted by /u/ImBadAtSales
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    Job follow up

    Posted: 30 Jan 2020 10:28 AM PST

    So I had an interview with a software company

    Recruiter reached out, liked me and within a few minutes last week after the call sent out a time that worked to have a phone interview with the hiring manager the following Monday, so just a few days ago

    Hiring manager and I had a good conversation I think. At the end of the call she said that the original recruiter would be reaching out to me in the next few days with "next steps"

    Idk what next steps means, I don't want to count my chickens before they hatch.

    It's Thursday now, I've heard nothing as of yet.

    I haven't had to do this kind of thing in a long time, so is there a certain time or way I should reach out in order to follow up to see what the next steps are?

    Should I wait until like Monday and if I don't hear anything just reach out to the recruiter or?

    Definitely a little lost here so any help is greatly appreciated Thanks!

    submitted by /u/Jesseddh1
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    Escaping SDR Purgatory

    Posted: 30 Jan 2020 01:01 PM PST

    Hi everyone,

    I'm writing this post because I had the misfortune of choosing a BDR role out of college that decided to stop internally promoting and after a year at the firm, I'm looking elsewhere.

    The only major problem is that almost every firm I talk to wants to put me in their SDR role. I've gotten legit experience running smaller deal cycles at my current firm and know I can do the job if given the chance, but nobody wants to take the risk. Another thing that concerns me is that this is becoming a more common story among all my friends. I genuinely feel like were headed towards a world where SDRs become so siloed from AEs and fewer AE positions are available, thus companies will promote less as time goes on. These LinkedIn gurus spewing BS about how SDR should be a long term career path arent helping either

    I wanted this subs advice on what I should do for my next role. Ideally I can find a decent company to give me a chance, but if not, I have 3 options....

    1) Take another BDR role at a firm with a promotion path. Truthfully, I'm very hesitant to do this because I vetted my last firm hard and when I joined, it was great but then an organizational change blew that all up. I dont want to be here a year later writing the same thing.

    2) Go for an entry level inside sales on account management role at a large firm like IBM. I'd make less than my current enterprise BDR rep and its debatable whether SaaS startups would respect these roles. At least I'd get closing experience and true quota carrying, but I'm not sure this will get me to my ultimate goal any faster than another BDR role.

    3) Sell in an entirely different industry for a couple years then transition back into SaaS. I really really want to stay in software sales but if nobody is willing to give me full time closing experience, maybe it's better to go learn to sell something in an different arena. Again not sure if this can eventually translate to a closing SaaS role but I dont want to put my faith in a company to promote me from an SDR role.

    What do you all think my best play is? Would selling in a different industry, combined with my SaaS sdr experience (where I did get experience with full cycles) be enough to get a true AE job? Or should I stick in the software space?

    submitted by /u/lbz25
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    Help with 30-60-90 day goals

    Posted: 30 Jan 2020 12:45 PM PST

    I started a sales position out of college in the copier industry. I've struggled out of the gate with little to zero guidance or training. I've been on the job for 6 months and still feel lost.

    My manager is asking me to put together a 30-60-90 day sales plan with my goals and how I will be tracking my activity and everything else.

    I have no idea what my goals should even really be my activity level has never been defined for me or anything and I could use some help setting those goals as well as how to track it.

    submitted by /u/slammin23
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    How often do you reach out to reschedule?

    Posted: 30 Jan 2020 08:21 AM PST

    I had a prospect that really pissed me off a couple of minutes ago. Guy used the good ol "family emergency" excuse and asked me to follow up w him 2 weeks later to rs, which happened to be today. After I reached out, he had signed with another company... 2 weeks ago. My question is how aggressive are you guys with rescheduling?

    This was a rookie mistake I made, but I will say sometimes I'm not the greatest when it comes to cancelled meetings or meetings that reschedule.

    Thank you

    submitted by /u/rugbybro7
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    Map + google sheet hack to manage territories

    Posted: 29 Jan 2020 01:00 PM PST

    So I recently made a lightweight tool for managing franchise territories without a lot of expensive software etc. I have my data in a google sheet so I paired it up with a web map. Seems easy enough.

    https://www.youtube.com/watch?v=qedOMt-Kn8U

    submitted by /u/bravo_ragazzo
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    Referrals From Loan Officers and Realtors

    Posted: 30 Jan 2020 10:54 AM PST

    Insurance Agents: What are you guys doing to generate more leads from referral partners? I refuse to be the guy that spams everyone and their mothers LinkedIn mailbox

    submitted by /u/agquote2525
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    I dont know if sales is for me

    Posted: 30 Jan 2020 09:00 AM PST

    I took a advertising sales job about 10 months ago and when I was just closing deals it was great but I also have to manage the projects while simultaneously bringing in new business.

    Its almost like managing others people's lives, multiple at one time while managing my own.

    I thought this would be a 9-5 but in order to be successful in sales, I'm seeing you work beyond that (admin work after hours).

    Now this wouldnt be an issue because im young (26m) but after business hours, I wanted to work on my own business, it doesnt seem like this job permits that.

    I also want to go back to school in Sept and I just fee all over the place.

    Any words of advice, please.

    submitted by /u/jjtred
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    How do oil and gas trends affect your business/sales?

    Posted: 30 Jan 2020 08:56 AM PST

    I work in heavy equipment and a decent portion of my sales and rentals comes from oil field and gas servicing.

    I hear politics all the time saying what they're going to do about "oil and gas" and it's always disrupting my industry.

    How does it affect anyone else's in here?

    submitted by /u/GFCBayfish
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    Retaining Clients/Accounts

    Posted: 30 Jan 2020 08:44 AM PST

    Hi Everyone,

    So I am looking for advice from this legendary group of sales people. There is tons of information here in gaining new accounts, cold calling etc....

    But I have recently been facing pressure from my competition. Essentially my company sells through a chain of distributors. One of my distributors and good customer of mine called me asking for support to keep his (and mine) clients from switching to my competition. This distributor makes a good deal of money form selling my product vs my competitors. The product I sell is actually a much better product to boot.

    What is the best way to present to current clients in order to keep them happy and avoid them from switching.

    This distributor of mine can and will get me meetings with the decision makers of these large accounts. The industry I am in is not a very high tech industry so often these meetings are just some guy sitting at a desk in his office.

    Would a power-point explaining the difference work? would our 3rd party testing and documents be something to present to these individuals?

    I don't want to go in there and just flat out bash my competition, as I feel that would reflect poorly on me. Or am I just being a puss about that.

    Any insight to this or past challenges you guys have faced would really help me out alot. I am good at getting new accounts, but keeping current ones has not been a large focus of mine since I rarely have people switch products (often these customers are more price oriented).

    Thanks in advance, stay legendary.

    submitted by /u/wonkiestdonkey
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    The Greatest Investors Podcast EP#45 - David Duford

    Posted: 30 Jan 2020 07:48 AM PST

    THE GREATEST INVESTORS PODCAST EP.45: DAVID DUFORD

    In this video, we talk with David Duford - Insurance expert, where he gives his unique insight on how to get more deal flow, where to focus and strategies that the top-insurance producers use so you can increase your business by modeling the best.

    You can check the episode here: https://youtu.be/OiHvFpki_IY
    Visit David's page at www.davidduford.com

    submitted by /u/byudigital
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    Property Sales Australia

    Posted: 30 Jan 2020 12:12 AM PST

    Was wondering if anyone currently in property sales (Australia or not) could provide a brief rundown on the perks and downsides as well as what a day to day routine looks like in your field.

    I've been working in telecom sales for 2 years now, as a frontline sales agent, team leader and sales coach. The money is fairly mediocre and I've definetely hit a plateau in earning potential and more importantly competence. I don't think my current workplace or role has anything more to teach me and I want to continue to develop my capabilities.

    Considering either property sales or FMCG territory management but leaning towards property sales.

    submitted by /u/Jesse_Welshy
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    Does anybody use Vidyard? Has it worked for you?

    Posted: 30 Jan 2020 07:30 AM PST

    Software company looking to up our video ante. Vidyard looks to be a versatile platform for video creation, management and sharing, but there isn't a free trial for the packages we'd need.

    We'd use it for embedding personalised video into sales emails and for its built-in lead capture.

    Has anyone used the platform and been happy (or unhappy) with the results?

    submitted by /u/roxanneonreddit
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    SaaS or Telecom?

    Posted: 30 Jan 2020 07:27 AM PST

    Got offered a role selling into a new territory Fiber, Cloud, IT Services, Biz Phone, etc for a regional carrier. I'm currently in a role with $45k base and $35k commission , this new role is $60k base and $30k commission , should I make the switch:

    current company is a successful IPO and on track to get promoted in a few months since my manager and I have a good relationship, only thing is the role is very tough and we expect turnover soon. Any thoughts?

    submitted by /u/blackberryuser
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    Appointment potential mentor

    Posted: 30 Jan 2020 07:22 AM PST

    Hi guys. I have an appointment with a 'potential' business mentor in a few weeks. I have this idea (kind of bringing a new twist to an old twist) that I'm currently working which I know and the potential mentor knows has a big chance on succeeding here in The Netherlands.

    The problem is that I have zero to none experience in entrepreneurship other then business related school educations and discipline through years of hard training (amateur competition boxing). I'm basically working on my business canvas model and putting my vision in a word document trying to make a business plan. I want to make a real product from my vision as soon as possible.

    Does any of you have any tips so I can walk into the appointment fully prepared and ready to fully convince the potential mentor in working with me ? Should I prepare a killer pitch, or just pages full of text ? I obviously want this to be perfect hence why I'm asking for help on this subreddit. The potential mentor is a veteran close to the same branch as me.

    Thanks in advance !

    submitted by /u/RawrrrrrrrXD
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    SaaS Career Path Discussion

    Posted: 30 Jan 2020 06:23 AM PST

    Hello, I'm interested to see what the career path for you has been in the SaaS industry.

    For me:

    18 Months as the top performing BDR enterprise software

    Last year I set a record for most Meetings/Opportunities ;

    I like the product/industry but the next setup is Enterprise AE and the company doesn't seem like I'm a candidate for that

    submitted by /u/Invest777
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    Healthcare Prospecting Help

    Posted: 29 Jan 2020 11:22 PM PST

    Shot in the dark here but anything helps.

    I am a MidMarket Outbound SDR (16-100 locations) in Healthcare (Dentists, Orthodontists, Physical Therapists.... pretty much anything that's not a hospital.)

    I can not find groups to call!

    Zoom/DiscoverOrg are useless because they don't have location counts so I end up spending hours sifting through and will maybe pull 1 group. (Today I prospected for 4 and a half hours after I got home and found 2 groups)

    I've tried 100 Google Search combos and the best I've found is Dentists in Oregon "Location" and that's just as big of a cluster.

    Anyone have any tips or tricks or places to look for these medium sized healthcare groups? I'm not looking for a silver bullet just something to help make my prospecting more efficient.

    submitted by /u/TheNinjaBoyWonder
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    Stable companies to apply to?

    Posted: 29 Jan 2020 04:08 PM PST

    Hey everyone,

    I graduate with my bachelor's in July and am trying to be proactive in applying for jobs. I have so far applied for positions within IBM (6) as well as Salesforce (5). I am worried that I am not looking in the best places to maximize my potential for beginning a job once I graduate. My job goals are to be somewhere making decent money so I can begin paying my student loan debt and start saving to buy a house. I would also like a stable company that treats its employees fairly so I can work my way up within the company. My question to you all is: What would you advise a new college graduate do in order to get a decent paying job with a promising company that will provide stability and potential for growth?

    PS: I am graduating with a BS in Political Science but have worked in the legal field as well as sales. Sales are where I feel I should try first.

    submitted by /u/coolguy12314
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    Issue with an ineffective manager

    Posted: 29 Jan 2020 06:42 PM PST

    I'd appreciate any feedback...and I do acknowledge that this is as much a vent as it is a request for advice

    For context: I work for a NYC based late-stage start-up...We're in data analytics - it's a crowded space and we focus solely of F500, blue chip companies. ASP is $160K. Reps have hit their number closing anywhere from 4 to 15 deals during the FY.

    Despite a lot of success, like all orgs, we had issues that became institutional and started to hinder growth and long story short there was a reorg where the CRO & VP of Sales were let go, along with one of the new Sales Directors. Which left a fairly brand new Sales Director to be in charge of the whole sales team - 10 of us. He had been with the company for 2.5 months, coming from a different space, and is not a good leader...Part of the issues with the previous sales leadership is that they hired lap dogs to seemingly handle the day-to-day stuff, who simply do what they are told and ultimately aren't a threat to take anybody's job or get in the way. I'm not clear why they didn't fully clear house and left him behind...ce la vie.

    So here we are with the least effective manager I've ever had, who amongst other things;

    • Doesn't know our space and offers no historical knowledge in how the product works, our buyers, or competitors.
    • Micromanages everything to death to seem relative
    • Joins calls without being invited and drops 1-2 cringe worthy irrelevant comments that seemingly always bring the call to an awkward halt
    • Our 60 minute team calls where we historically discussed deals, marketing, org changes, products updates, etc and always went the full time are now rarely over 20 minutes, which normally includes a random clip from a run-of-mill sales video on YouTube, or a scene from a movie or TV show...think Glengary or the Office - it's weird
    • He organized a role playing exercise where we focused on Discovery questions. Each role play had 8 minutes...8 effin minutes. After feedback, everybody's response was - "uhhh, give me the other 20 minutes back..."
    • We suspect he did that to seem relevant since he didn't participate in our annual kick-off, where all the Go-To-Market leaders (Customer Success, Sales Engineers, etc) present. It was a glaring omission

    Yesterday, was the first time I needed him to help navigate an issue. An ADR received a lead and mistakenly assigned it to the wrong rep. (We're sector based, there's rarely a grey area, it's easy). The rep ran with it (I don't blame her) and set up a call for late Friday morning. I see it come through and since he's not at his desk, I shoot my manager a slack as to why a lead that's blatantly mine, went to somebody else. I don't hear back - not even an acknowledgement - so after an hour I follow-up, nothing. Still not at his desk, nothing on his calendar...I walk to look for him, disguised as a trip to grab some water and there he is, hiding in a conference room. I ask him to to make this right as it's our internal rules.

    15 minutes later I get an email (we sit 25 feet from each other)...."I spoke with [Lead ADR] and made sure it wont happen again!" I get up and walk to his desk and ask, "Great, what about now. We have ample time to remedy this." He pushes me off, says that we have a lot of leads (doesn't matter) and he's prepping for a meeting and asks if we can talk after lunch, fair enough. FF to post-lunch, he left to WFH for the rest of the day. I called him, sent him an email, and put time on the calendar for tomorrow morning to talk about this, which he responded as a 'maybe'. What am I missing here? Isn't this intro to Sales Management, enforcing business rules? Do I wait to go over his head? Or bring this to upper management?

    TL:DR - For whatever reason, my manager is avoiding solving an issue regarding territory, which can be easily remedied if done in a timely manner. He's ignoring me or pushing me off when I try to talk about it. Thoughts on going over his head to upper management since he's not doing anything?

    submitted by /u/SonnyWeiss1
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