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    Friday, August 2, 2019

    Part 2: Critique my discovery template Sales and Selling

    Part 2: Critique my discovery template Sales and Selling


    Part 2: Critique my discovery template

    Posted: 02 Aug 2019 06:31 AM PDT

    I'm in banking, not in tech, so it's slightly adapted for it. I also work with small businesses, typically $0-$10M revenues. That being said, I took away from what I learned in my time at Salesforce to create this template. This one is after they agreed to such a call from my prospecting cold call.

    Part 1 is here

    • Ask if this is still a good time to chat (shows respect)
    • Introduction
      • Validate time allocated for call (to make sure we are on the same page)
      • Introduce myself once again very briefly
      • Purpose of the call
      • Request authorisation to ask questions, and explain why I ask them (shows respect, and prepares them to be probed)
      • Upfront contract
    • Body
      • Introduce myself and bring value
      • Validate my understand of their BM, RM and Company History, and ask them to introduce themselves and fill in the blank - this builds my credibility and builds rapport
        • Validate business size (employees), top-line revenue, as well as net income
      • Key differentiators VS competition
      • ST, MT & LT goals of the company, and vision
        • Obstacles to achieve this vision
      • Ask what they have with their current bank and how that's working for them. This is where I dig for pain
        • L1: technical pain (i.e.: not enough working capital)
        • L2: business pain (i.e.: losing business opportunities, limiting growth)
        • L3: personal pain (i.e.: frustrating)
      • In contrast to what they have, what is their top level needs (current and future)
    • Conclusion
      • BANT (Budget, Authority, Need, and Timeline)
      • Next steps - always get a commitment on the phone for an in person meeting, and ask for documents ahead of meeting
    submitted by /u/parad0x88
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    4 Practical Ways Sales Leaders can implement Social Selling for Account-Based Sellers

    Posted: 02 Aug 2019 06:48 AM PDT

    With the help of these 4 steps, sellers can execute multiple aspects of social selling, enabling the sales process to work better.

    Step 1: Know Your Market Opportunity

    Step 2: Prioritize Accounts to Target

    Step 3: Conduct Deep Account Research

    Step 4: Coach on Engagement, Not Activity

    submitted by /u/sales-forlife
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    SDRs, how many hours are you actually working every day?

    Posted: 02 Aug 2019 03:02 AM PDT

    Out of the 3 SDRs I've been sitting close to for the last 6 months, in a 9 hour day they are staring at their computers for roughly 6 hours each, working effectively for about 2.5, 3, and 4 hours. The person who makes the most calls and has the best results. The person who makes the least calls has the worst results. Guess who is which?

    What are your observations?

    submitted by /u/aucklandsalesguy
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    What is the Typical Starting Salary for Sales Engineer or Junior Sales Engineer?

    Posted: 02 Aug 2019 08:34 AM PDT

    I see on Glassdoor that even $75K is low and that average is close to $100K!!! Is that really true? I'm coming from IT and that salary just blows my mind. So I'm left with no clue what to ask for. My resume is looking good for sales engineer positions. People here told me to shoot for SDR but I am getting call backs for Sales Engineer positions. Usually associate or junior roles. My IT salary is currently low $40K so these jobs almost all est double my salary? Just crazy...Why does this pay way more than IT? Is it simply b/c we are a rare breed that is great with people and solid with technology?

    submitted by /u/moderatenerd
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    Need Career guidance, fresh grad new to sales

    Posted: 02 Aug 2019 06:42 AM PDT

    Going to make this short but I'm currently working as an AE for logistics/freight company, 40k base, high income potential if you aren't one of the 90% who get fired, and you don't get commission until you break 40k in commission and role out. (Graduated in may, been here since June)

    Current job offers

    D2D for Sunrun and Vivint (No base, management offered me 1.5k for my first month)

    SDR for a cyber security company (30k base, OTE is expected at 50k)

    B2B for Wb mason (40-45k base, instant commission)

    Selling prescription glasses (40k base, 25% commission, lots of travelling-I have a golden retriever who's my life so this is important)

    Please let me know what you think, having a difficult time deciding but I really want to get into software and the cyber security is an instant way even if it's SDR. The more in depth answers the better, any advice is good advice, or if you wanted to write about each one. Thank you guys.

    submitted by /u/Allaboutmydog69
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    Got my first sales job. Anything I should buy beforehand?

    Posted: 02 Aug 2019 05:56 AM PDT

    My role is to contact businesses and attempt then to use a certain credit card to receive reward points. Nothing fancy but it's a start.

    Anyway. I start on the 19th August and wondered if I should go out and buy things to help me, organise me or just make my life a bit easier.

    submitted by /u/X_Heisenberg87_X
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    Selling Educational Software

    Posted: 02 Aug 2019 08:05 AM PDT

    Hello All, Pretty new to this thread and selling Ed-Tech software to schools/districts. What I've learned so far is selling to schools is a combination of little school techniques with blended in technology. I mean, it's majority about being face to face to build a relationship, but the tricky part is getting that first meeting.

    Any advice from those that sold (or currently selling) Ed-Tech products would be helpful! I saw the thread on cold emailing, but has that worked when emailing schools?

    submitted by /u/captainsql8888
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    Fired from first mgmt position

    Posted: 02 Aug 2019 12:09 PM PDT

    Man oh man, gave it my all, but the team said I was too mean and I ended up loosing my job. I really put my all in, but just didn't mesh with one employee. Not sure what to do here. Just lick my wounds and find something else I guess

    submitted by /u/devonmcke12
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    INTERVIEW-How would you build your department?

    Posted: 02 Aug 2019 05:09 AM PDT

    I have an interview for a company that is looking to hire a divisional VP that would run a division that supports the main company. Sales is a large part of this but I would also be over operations, marketing, etc. The CFO is looking to know how would I build a department from the ground up.

    I take this as a he wants to know specifically my thought process.

    1) Define Goals

    2) Define Skills needed

    3) What are the Expectations

    etc.

    Any advice would be great.

    submitted by /u/beeftrash
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    How to best handle my most common objection - I'll have to take to my... (husband/wife, business partner, etc)

    Posted: 02 Aug 2019 11:40 AM PDT

    Thanks for reading! At our office we do a weekly sales education rotation between all of our salespeople. Monday is my turn again and I figured this time around I would reach out to this community for help on one of our most common objections.

    Our business is electronic security, burglar and fire alarms, cameras, access control, and things of that nature. I know this objection is not unique to our industry, which is why I wanted to get your feedback. We are often in front of decision-makers but may not have the entire group present at the time of our presentation. I know the "I'll have to talk to my wife" objection is not a real objection and more than anything it is an easy way to push off sales people and not have to give the real objection.

    In the past, how have you gotten your prospects to give their real objection after saying they needed to talk to the secondary decision maker?

    submitted by /u/Inquivious
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    Any Toronto medical (or pharma) reps out there?

    Posted: 02 Aug 2019 08:42 AM PDT

    Hi everyone!

    I just earned my M.Sc . Pharmacy (it was cancer research, if it matters) and I'd like to break into medical sales. I have over 3 years retail sales experience from working part-time during my Master's. I've been looking for jobs on Indeed, LinkedIn, everywhere, but they all say they need ~3 years of medical sales experience. I've also decided to apply to Xerox for the B2B experience but their compensation is depressingly low (~$33k, ~$50k OTE).

    Ideally I'd like to sell medical devices or medical equipment. I live in Toronto and the job market for this industry may be a little different than in the US. Are there any Toronto-based B2B medical salespeople who could provide their insights on how to land a medical sales position out of school?

    submitted by /u/BogdanD
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    Best way to warm new hires up to our prequalifying forms?

    Posted: 02 Aug 2019 09:52 AM PDT

    Hello all, thank you for checking this out. I've been working with an insurance broker recently w/ back-of-the-house admin work but also helping out with business processes. He outsources the prospecting portion of his business, so we have a small handful of folks cold-calling for us. They're experienced, but not with insurance processes.

    The issue is we have some hefty forms that must be partially filled out before the broker gets in touch with the leads. Our guys are seeming to have a difficult time remembering what parts of the forms need to be filled out. Currently to train them we have videos where the broker runs through each form (and we recommend to take notes alongside these), call recordings, and mock calls the final day of training.

    I feel I should also say I've reached out to the new guys and asked if we could do anything more during training to help them get comfy with the forms, they unanimously said the training is good but it's just taking them a while to learn what info they need to ask for, so I'm a little stumped on how to best help them moving forward.

    Was curious if anyone else had run into similar issues and what your team has done to address them? Any advice would be much appreciated as well. Many thanks!

    submitted by /u/nertynertt
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    Opinions on SyncFusion?

    Posted: 02 Aug 2019 12:07 PM PDT

    As post states, I'm looking to see if anyone knows anything about the software company SyncFusion?

    Been speaking with them recently about a sales position.

    Thanks!

    submitted by /u/cmusgrave30
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    Voicemails

    Posted: 02 Aug 2019 11:48 AM PDT

    Curious to see what sort of feedback we get here. I appreciate the sniper approach of working smarter instead of harder when it comes to connecting with people, and with each new record feel it necessary to leave a voicemail. Most times, however, I feel like it's a waste of time. Dialing for contact seems to have better results, but everyone's got their own style. Let's hear it.

    submitted by /u/citizenpuppet
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    Developing a sales position in my company.

    Posted: 02 Aug 2019 03:59 AM PDT

    I formed my company 3 years ago and about a year ago we developed a line of custom designed products and a line of off the shelf catalog products targeted at libraries and children's museums. I have been the only salesperson since day one and I have been developing my sales system as I go. This year we have a chance of hitting $1M in sales this year, and next year will likely be close to $1.8 or more, and that is with just me selling. If I had some good help, I know we could do much better.

    Here is what I have in mind, and this is based upon how one of my dealers runs his sales program.

    1. A new sales person starts out as an inside sale support, lead generation, marketing, managing information, quoting, etc.
    2. From day one the goal is always to get that person into outside sales after they are intimately familiar with out products and selling strategies.
    3. Repeat the process, by getting them some inside sales support help.

    Commission structure:

    Inside sales: Hourly pay + a commission for a lead that turns into a paying client, and a piece of everything they work on, say .25-.5% of the margin

    Outside sales: Smaller base + % of the margin, on this product we are seeing 30-50% margins. As an example we just did a quote for $175K at a 50% margin. So commission on this would be healthy.

    I would be looks for this person to generate $1M or more a year in sales.

    I would love some input on this. I am not a classically trained sales person, I just know how to sell my products.

    submitted by /u/dms2262
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    Travel tips and tricks learned on the road

    Posted: 02 Aug 2019 07:14 AM PDT

    I'm about 4 months into my sales job for long term care pharmacy sales (selling pharmacy services to nursing homes and assisted living). I travel about 8-10 days a month in the PNW.

    What tricks or tips, outside of getting status, have people learned while traveling. Like hotel, airline, or even food hacks? Any advice for staying healthy and not gaining 30 lbs

    For example my boss said Alaska airlines flights that are turbo props have free beer and wine in the afternoons. (Very true and a nice little feature for a small plane)

    submitted by /u/bouldertrex
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    Insurance Sales

    Posted: 02 Aug 2019 06:59 AM PDT

    Hi,

    I've been working in B2C Insurance Sales for almost a year now. I have my property, casualty, health and life licenses in AZ and i work for a small captive agency. I've learned more about insurance in my time with this agency then i could i have ever hoped for. I've gained experience in claims, underwriting, and all types of different insurance policies ranging from single line auto to small business/workers comp.

    My problem is that I don't make any money. I grind every day making 100+ cold calls trying to sell our insurance products. I get a $30,000 base + small commission on new business only. The problem is the commission is heavily weighted on selling life insurance. It's been about a year and I'm living paycheck to paycheck just trying to survive. I enjoy helping clients with their insurance needs and making appropriate recommendations but there comes a point where I need to make more. I'm also getting exhausted from dealing with the day-to-day service work that comes with personal line insurance (people complaining about their bill, claim situations, etc).

    My question is how lucrative can insurance sales be? Should I look at joining another insurance agency that compensates better? I've heard that commercial insurance is a good field if you want to make higher commission.

    Any suggestions or recommendations would be greatly appreciated. Thank you in advance.

    submitted by /u/RedSwamp261
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    Employment Questions [Mergers & Acquisitions, Sales, Canada]

    Posted: 02 Aug 2019 10:36 AM PDT

    Hi folks

    So I'm just finishing up my 4th year of a computer information systems degree. Taking a bit of time off to work because finances getting tight and other financial responsibilities to my partner. Typical stuff. I'm usually operating my own computer service business during the summer breaks or semesters with low time commitment requirements. Kept the lights on for the 5 years I've been doing it. Nothing spectacular in terms of bottom line. Think $24k - $28k yearly gross. Have 7 years of experience selling stuff at Future Shop before the company tanked. Last year I worked there, my final role was an assistant manager in training. Always performed in the top 5% of the company (hence the management training proposal).

    Here's where the sales part comes in.

    A company messages me on Indeed.com, as I have a resume there. Always good to keep options open right? They're a mergers and acquisition firm. Long story short they're interested in my background with sales, IT and business ownership experience. I'm hired.

    I'm going into this job knowing only the basics about finance. I did run a business but at no point was I concerned about my EBITDA or anything lol. They're aware of my pseudo-blank slate skill set for the type of field I'm being thrust into.

    I'm currently being paid $18/h, no formal commission structure, no benefits (at this time). Under the usual 3 month probationary period. Mostly working on lead generation but I'm already bringing people to the table and the boss seems pretty happy so far.

    Before I signed the dotted line for my new hire paperwork. I made a note on the contract that upon completion of the 90 days, I would want to renegotiate salary based on performance providing that both parties want to continue the relationship. I do this anytime I'm a new hire somewhere as a general rule because often you go into a job that seems fair but then realize your responsibilities are very out of whack with the compensation by week 3 or 4.

    Does anyone here have any experience in this particular field of sales? My primary questions are regarding a learning path that I can pursue (training here is borderline non existent aside from practical 'just do it' style). Secondly, how hard should I negotiate when the time comes? From my own attempts at research I get immensely mixed vibes on if the $18/h is fair given my experience, field of work and such. Perspective of company scale, we work with most anything from $1M revenue to $50-75M revenue.

    To anyone who actually reads this, you're a hero.

    Thanks in advance!

    submitted by /u/Gregolo
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    Hello Sales. Whats the best way to find another remote sales job?

    Posted: 02 Aug 2019 02:37 AM PDT

    I live in Europe (I'm American). Been here 15 years and for the last 7 have worked remotely in travel sales. Looking for a new job whether it's travel again or really any other sales. The tech sector seems quite intriguing. Is it gonna be tough to find another remote sales job? I live in Central Europe where the cost of living is definitely lower than Western Europe and the US so I'm even ok with an average pay (US wages). I'm in my mid 40s by the way

    submitted by /u/julifeline
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    How to multichannel when multi industry?

    Posted: 02 Aug 2019 07:54 AM PDT

    Hi, looking for advice as an SDR/ISR on how to support email/cold call outbound campaign with linkedin/social media activity that helps to build relevance and genuine touch points...

    Always read great posts with strategies for using LinkedIn to be seen as expert in field by aggregating industry info etc.

    However I'm an SDR/ISR that changes product and industry month to month, usually for a few months I stay on one industry but move to different products then after a few months move to new industry

    Part of a satellite team so no marketing support really, is it worth doing multi channel and if so what's the best way? Or should I just double down on calls until the team has grown and I can focus on one industry?

    Generally a lot of the advice I have seen has been for reps working on one or a few products and one industry, is there anyone with experience having to work across several industries continually (e.g. Government, Media & Entertainment etc.), How do your tactics differ, if at all..

    submitted by /u/nlostwanderer
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    Has anyone interviewed for a sales position at Adobe? If so, got any tips?!

    Posted: 01 Aug 2019 09:01 PM PDT

    I did well on my initial phone interview last week and now have a 2nd phone interview scheduled for tomorrow. I will be speaking to the hiring manager for an inside sales team focused on selling Adobe Stock.

    I'm prepping for the interview right now and I'm wondering if anyone has had experience interviewing at Adobe? Any tips will be greatly appreciate it.

    submitted by /u/Snazzy_SassyPie
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    Do England salespeople do better in the US than Americans?

    Posted: 02 Aug 2019 05:51 AM PDT

    We're branching out to the US (we recruit within and I've heard that due to Americans loving our accents, English people do really well.

    Is this true?

    submitted by /u/Rollzy2015
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    Jump Ship or Work Harder

    Posted: 01 Aug 2019 06:26 PM PDT

    I really want to work somewhere I can retire from.

    I'm not there.

    I can however, make a butt-ton of money where I am over two years— and could jump ship. But it'll be a long annoying couple of years....

    Problem is, there's no coaching or training (there is support when I screw up though).

    It's a very siloed company.... If I do well I'll likely be left alone. Right now I'm inconsistent— good months and bad months. I'm making the most of it.

    Any advice on staying energized/eager if I stay? Or advice about life being too short to go-at-it alone?

    submitted by /u/thilexipi
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