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    Monday, April 1, 2019

    Cold calling - how do you get prospects talking about their issues without shutting you down? Sales and Selling

    Cold calling - how do you get prospects talking about their issues without shutting you down? Sales and Selling


    Cold calling - how do you get prospects talking about their issues without shutting you down?

    Posted: 01 Apr 2019 06:56 AM PDT

    I am in a role where I am trying to identify potential business problems. How do you ease into the conversation so they can begin talking about their problems and issues? I understand open ended questions, but I typically get "not interested" and then hungup.

    submitted by /u/itsohsodemi
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    Sales podcasts

    Posted: 01 Apr 2019 01:36 AM PDT

    Hey sales reddit I was just wondering if there are any podcasts centered around sales that you enjoy?

    submitted by /u/Hawt_line
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    Is it normal for a company to not provide pricing?

    Posted: 01 Apr 2019 06:54 AM PDT

    So I'm an SDR and get a lot of leads from people who download sandbox demos or want us to contact them. About 50% of the time they want pricing details. My boss says NEVER talk pricing and we have nothing about pricing on our website.

    This tends to annoy some customers(understandably) who want to either know how much our software is before continuing at all, OR who think we're just trying to get as much as we can out of them. One of our SDR questions is to also ask for Budget which can give people the idea we're trying to milk them. Normally I can explain why we ask it but it still definitely makes some people uncomfortable.

    Is this a normal practice? I know lots of ERP's at least have price per user on their website and I honestly don't see the harm in giving that away.

    Edit: Thanks for all the helpful replies. Glad to know that most companies do this and I've gotten some really good ways to handle it from you guys!

    submitted by /u/wstruin
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    UK salespeople: how is brexit affecrong your figures?

    Posted: 01 Apr 2019 11:02 AM PDT

    We are all sick of hearing about Brexit, at this point it's just dull. But aside from hearing it on the news, when ever I follow up on proposals I've written k get the same answer time and time again: 'Love your products, but our company isn't spending money until after Brexit, ring back when it's all resolved'.

    Is everyone else facing this?

    submitted by /u/ravidvanderlake
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    I’m pretty sure I’m next on the chopping block at my company

    Posted: 01 Apr 2019 10:19 AM PDT

    There's been a fair amount of turnover at my company lately. I've been here 4 months and am struggling. It's B2B HW/SW sales and almost entirely new business. Been in sales a while now and honestly I just hate it but I like the people I work with and I like the potential money I can make. I don't hate sales per say, in fact when I already have a customers interest I quiet enjoy it. I just hate hate hate prospecting.

    If I get canned in the next couple weeks I'm pretty sure I'm going to have to resort to another sales job. I have a business degree from a good school but the economy is in the shitter right now (I'm Canadian and we are I. A recession) and that's all that's available really. I'm so fucked and have no idea what to do. Any advice?

    submitted by /u/HHfan12
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    How do you plan your sales day and set your goals?

    Posted: 01 Apr 2019 06:11 AM PDT

    I am interested in hearing about how you plan your sales day and set your goals.

    Mine is simple: I block my calendar out around calls and meetings to do tasks such as lead gen, SF admin etc. I then use Trello to set quarterly and yearly goals such as saving a certain level of cash, exercise and life goals.

    Everyone seems to do it differently. I work with someone who is dedicated to the Bullet Journal method.

    How do you plan your day and set/track your goals?

    submitted by /u/philpotless
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    Compensation tips for the first salesman at startup?

    Posted: 01 Apr 2019 12:39 PM PDT

    I'm looking to leave an account exec job in RE SaaS to join a surveillance SaaS as the first salesperson there (there's currently eight people working for them). They're offering me minimal salary and this week the management will figure out commission compensation and we can work out the contract. I'm looking for advice to cover my own ass down the line. I'm going to be taking on several expenses such as an personal office, travel costs, CRM and lead enrichment, phone, and developing marketing material such as possibly the explainer video and basic sales material such as a deck. As well as investing lots of time into developing the sales process. I want to make sure that in the future, if they get bought-out or start hiring more people, my salary increases and I get fairly compensated for my early work.

    Does anyone who joined as the first salesman and setup the sales process have any tips?

    submitted by /u/twinhed
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    New financial year, new quarter. What will you be doing differently?

    Posted: 01 Apr 2019 03:34 AM PDT

    So far each quarter I've earned pretty much the same amount and it's remained consistent. It's put me in the top 10% of sales consultants here. It's become stale though and seeing people earn much more than me in the top 3% drives me to be better. Because of this, I'm committing to an extra 1.5 hours on the phone each day and doubling the amount of sales I make each week as my AVO stays consistent quarter to quarter. What will you guys be doing differently this quarter?

    submitted by /u/Coozoh
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    Multi state territory

    Posted: 01 Apr 2019 11:49 AM PDT

    Do you guys find it harder to focus with so much geography to cover?

    Iv worked in positions where I covered a few zip codes and now I cover 7 states. It just seems to difficult to stay organized and effectively prospect. What have you guys with big territories done to be successful?

    submitted by /u/JohnEThree3
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    Any Heard of VoiceFoundry? Is this AWS?

    Posted: 01 Apr 2019 11:42 AM PDT

    Saw that VoiceFoundry was hiring, and it looks like it is partnered with Amazon Web Services. Can anyone here confirm is this company is amazon - or just partnered with them.

    Does this look like a good company to sell for? I don't see much about them online like glassdoor reviews ect.

    https://voicefoundry.com/about/

    submitted by /u/LostInSales
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    What would you tell yourself just starting in the field?

    Posted: 01 Apr 2019 11:37 AM PDT

    I am a recent college grad who hasn't enjoyed the typical "cubicle job" and looking for something that will excite me more. The challenge/competition of sales is something that I think may be what I'm looking for. If you could go back, would you pursue sales again? And if so, what advice would you have for someone looking to start?

    submitted by /u/Wrangler540
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    sales interview in a few days

    Posted: 31 Mar 2019 10:59 PM PDT

    Hi guys so i have a second interview for a company in a few days

    i'm coming from an accounting background and been unemployed for 6 months and i'd take anything. This is my second interview with the company. The company has really negative reviews on glass door so i'm a bit worried. I don't have bills to pay but i'm getting so sick and t ired of being at home. Anyway i'm talking like i already have the job!

    Anyway, more to the point in my first interview they asked me how i would go about researching / generating leads. I made up some smack saying i'd use google to search for local businesses. What's the correct answer to this?

    Also the job will involve cold calling.

    I'm nervous but excited. I found accoutning so mind numbing and boring. but i'm worried that i'm getting myself into the wrong thing.

    submitted by /u/cruelpain
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    Sales strategy advice for selling this service?

    Posted: 01 Apr 2019 11:07 AM PDT

    Hey r/sales!

    Just wanted to ask for your advice on how you would approach selling this service. The service is a custom plan to help students (and parents) minimize the cost of college, especially through CLEP exams and dual enrollment.

    This is a side project at this point and I have a small list (about 130 or so) of pretty active subscribers to my newsletter on this topic.

    How would you sell this?

    My idea right now was to email everyone on my list individually, offering some free advice, and hopefully eventually turning that into selling the service. But I would love to hear some of your more experienced opinions!

    submitted by /u/zapproximator
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    Most Impactful Change for A Wild-West Sales Department?

    Posted: 01 Apr 2019 11:03 AM PDT

    My sales department is the wild west. It's the Sales VP/CEO, and 2 reps. The VP has been a career free agent and does not (imho) know how (or at least care) to manage reps, a sales team, or the department for that matter (Doesn't care about metrics, reports, etc, only puts them together because 'it's what his biz partner wants to see').

    The company is just scraping by in terms of sales, and sometimes a windfall project is what keeps us afloat.

    What is the most impactful thing we can do at a department level to get this thing on a growth trajectory?

    submitted by /u/Awalkinthedawk
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    Roofing Sales Tips

    Posted: 01 Apr 2019 10:07 AM PDT

    Howdy,

    I'm selling roofing door to door, and was wondering what books or resources would be helpful specifically for door to door sales. It seems at that most books or podcasts are tailored towards cold calling, e-mail, etc.

    I'd greatly appreciate your help and advice. Thank you

    submitted by /u/moneywaves
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    How To Take The Next Step? (HVAC Sales to Something More Stable)

    Posted: 01 Apr 2019 09:50 AM PDT

    Somewhat lengthy, background and explanation is important in my situation, I believe. Bear with me.

    I'm a former HVAC service technician turned salesman. The company I work for is small with about 18 total employees. I am the only salesman here. I was being slowly "trained" up until the former salesman quit and I was put into sales. I also handle the marketing. I have an hourly, unlike the former salesman who had a salary.

    My basic situation is this:

    The company doesn't like to spend money on marketing, so the "Marketing" side of my job is me doing a ton of research that they ask for and them letting them (the two owners) make a decision on what they want. Since they don't like spending money on advertising, the only thing Ive been able to convince them to do is update the website and start a PPC campaign to drive people to the site. I mostly sit in my office and try to look busy.

    Now we come to the sales portion.

    Since September 2018, I have not had a single week where I've had at least one appointment everyday. The owners tend to wait until it is painfully slow to start reaching out to our customer list that has had a lot of expensive repairs or older HVAC equipment. When they do reach out, they don't let me do the talking. They basically give the customer a price over the phone that is low to try and generate some work and have me price and markdown things until theyre happy with it. I DO NOT get a commission on any of that.

    When leads are brought in by techs or customers call in, those are scheduled for me and thats all. I'm not allowed to visit techs on the job and try to talk to customers, I'm not allowed to use HomeAdvisor or anything like that. I basically get what I get and when its busy, great...when its not, oh well!

    My question is this:

    How, when I have such low volume to work with, am I supposed to get the experience to move onto another type of sales? I have spoken with a number of different companies, including places that train SDR's and almost all of them told me that I haven't got enough experience, they remind me that I also do not have a degree, and they wish me well and tell me to move on.

    I have just above a 60% close rate, $102,000 sold since January on a total of 10 total sales. The call volume has dropped quite a bit since September and because we are reliant on weather, I get the feeling that I won't be hitting my goal for the year.

    How would you go about finding more lucrative to move into?

    EDIT: Comp is an hourly plus 5% of any job sold. No increase after any set point. Former salesman had salary, 5% up to 500k, 7% after 500k, 8% after 1mil..

    I've got 12 years in the field, I'd prefer to get away from HVAC since the market is changing here and the weather dictates when we make money.

    submitted by /u/DavidMoriarty
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    Got a Referral from a Client - How do I proceed?

    Posted: 01 Apr 2019 09:37 AM PDT

    I read a post on here yesterday about asking for referrals from current and past clients. I'm glad I did because I reached out to a couple clients and one said they know someone who needs my services. This conversation happened over email.

    I own a digital marketing agency and I saw their site is completely broken. It just shows an error message. That's an obvious opportunity.

    How do I proceed? Do I email my client and ask for the contact email/phone of the new opportunity? Do I ask her to talk to them and give them my contact information?

    What's the best plan of attack? One challenge is I don't know how to pronounce the name of my client. I've only spoken over the phone twice with her and it's a unique name. Everything has been done over email.

    Should I get her on the phone and ask for the pronunciation of her name? I don't want to talk to the new opportunity and mispronounce my client's name. I actually think that might be best because I can talk to my client about the opportunity. She actually works for the new opportunity company so she is familiar with what they need.

    Help please!

    Thanks, recovery_stem

    submitted by /u/recovery_stem
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    Selling Software Platform to banks and financial institutions

    Posted: 01 Apr 2019 09:18 AM PDT

    So i've been cold calling banks and financial institutions to sell our software platform services to help them assess credit risk to lenders and buyers (insurance) more accurately and in faster time. Anyone have experience with this and any key words or things i should be asking or discussing?

    submitted by /u/itsjungleton
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    Account Manager in Science, where to from here?

    Posted: 01 Apr 2019 09:05 AM PDT

    Hello all,

    For the past 6 months I have been an SMB Account manager for an Enterprise SaaS company. Current company is software for pharma discovery and data management in scientific labs. Previously, I was an AM in a chemical sales position for 2 years.

    Currently doing 115k OTE (and looking like that will be an accurate OTE - 100k base 15k bonus/commission guaranteed) - next year will be at 127k - according to every other salesperson here they will do a 10% raise.

    My question is - where to go from here? I feel like 115k OTE is low (not actually low - just I see others making more, doing this type of software scientific sales) - but I've only been an AM for 2.5 years total, with prior 1yr lab experience. Should I wait a year out at this company?

    Also separate question - I'm only involved in the selling of the pharma / biotech software...I don't actually know how to code or anything as my background before sales was a scientist. I have no idea what other companies would be willing to hire me - for example - why would Pfizer et al., want to hire a technical software sales guy... Would I have to transition to other SaaS companies?

    submitted by /u/ICanGetThem
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    Where all the leads are?

    Posted: 01 Apr 2019 02:55 AM PDT

    Hello guys, I'm working in software development company, and selling their expertise.

    I use LinkedIn and Facebook to find projects usually. What platform do you use for lead generation in such sphere?

    submitted by /u/Responsible_Piano
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    Advice for high school student interested in the SaaS sales world!

    Posted: 31 Mar 2019 07:41 PM PDT

    Hey r/sales! I've been reading this sub for a while and that plus having some family friends in SaaS sales has caused me to become pretty interested in the field.

    I know this is really early (still in high school), but for those of you in software/SaaS sales, what would your advice be for me to best position myself for getting into the field after college? Would you recommend the field to a younger person?

    I would love to hear your advice/thoughts/ideas!

    submitted by /u/zapproximator
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    Intelligent questions to ask when shadowing

    Posted: 01 Apr 2019 06:30 AM PDT

    Currently I work as a sales rep for one of the four major US cellular carriers in one of their stores. I'll be shadowing one of the company's B2B account managers this week and wanted to get some ideas for questions to ask, whether they're specific to the cellular sales world or more broad than that. My understanding of his position is that it focuses both on maintaining existing accounts while also hunting for new business, if that helps at all. Thanks

    submitted by /u/LyeetC
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    Resources for bachelor thesis about sales forecasting?

    Posted: 01 Apr 2019 02:40 AM PDT

    I have just started my bachelor thesis about creating a sales forecasting model for a company. While I've already found tons of articles (especially the ones on HubStop are great, but I also requested some articles on Researchgate), I'm still looking for more resources, ideally books.

    Since I've already learned so much from all the great content here, I was wondering if any of you could recommend some books or other interesting resources.

    To expand a bit on the thesis' topic: The company in question is currently using Opportunity Stage Forecasting (e.g. "They're evaluating our proposal? They're 60% likely to buy.") and want to move towards a more detailed and thus useful predicting method. All possible models should be evaluated in the thesis, so any and all resources about forecasting will be helpful for me.

    Thanks a lot in advance!

    submitted by /u/HenningSGE
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    Is there a situation where my employer's actions make sense?

    Posted: 31 Mar 2019 07:19 PM PDT

    I am a year and half into my AE role. Crushed last year, which lead to my yearly quota/budget being doubled from 13.5m to 26.5m a year. A veteran rep was promoted and their territory was split up.

    The whole territory did 21.6m last year, so I was tasked with 23% growth vs a team wide average of 10% growth YOY. I crushed March at 123% putting me at 92% for Q1.

    After waiting three months for my compensation plan, on Thursday they were finally distributed. My multiplier for my commission plan was roughly halved, ultimately putting my OTE at the same level as the previous year. So now I am booking double the budget but getting no benefit in commission vs last year.

    Veteran reps are saying I should be happy (budget cannot be removed from the team, only shifted around to another rep), and I haven't had an opportunity to speak with management about the plan. We've already been told the plan is non-negotiable. Other reps (1.5 years on the team) with bumps in budget are in the same boat, higher budget, with multipliers lowered to level out with previous years OTE.

    I've already started sending out my resumé, but I'd like to hear reddits take on how I should be handling this. Any advice and guidance is appreciated!

    submitted by /u/rhhiv
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