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    Thursday, July 5, 2018

    How to (nicely) chew out a prospect/client? Sales and Selling

    How to (nicely) chew out a prospect/client? Sales and Selling


    How to (nicely) chew out a prospect/client?

    Posted: 05 Jul 2018 07:57 AM PDT

    Hello salesfolk, How do you nicely communicate to a prospect or client to stop screwing around? Be it an order that is pending too long, too many demos cancelled last minute, too much time wasting, etc. All while not jeopardizing future business. I want to send a clear message that I will bend over backwards for my clients but don't f@%& around or waste my time. IT sales, midlevel.

    submitted by /u/SPQC
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    Recommendations for books, for new sales manager?

    Posted: 05 Jul 2018 01:32 AM PDT

    Hi all,

    Short version: am in b2b sales, am pretty good at it but could be a lot better - I listen to podcasts and audiobooks frequently to stay on top of current developments and hone my craft. I'm convinced I will never stop learning - nor do I want to.

    I'm the only core-sales person in our department (15 people or so) but 6 of them also have "some" sales as part of their role (all inbound, mostly low-value, and most of them see it as a nuisance).

    So I have some experience in trying to encourage people to want to develop, helping to understand what motivates them etc; I set and monitor our KPIs, I've formed a fair few of the processes etc. So that's some general context.

    Anyway, a competitor and I have been chatting recently and they're offering me a job. They're a smaller growing company (we're pretty big/well established with a well-known brand) and have no actual sales people/processes etc.

    They're looking to step it up now and grow rapidly in the next few years. They want someone to come in as their sales person, then within a year or two I'd have a couple of sales people under me, making me sales manager. There's even talk of "potentially sales Director longer-term if it all works out."

    They want someone with the knowledge/experience/expertise/confidence to put their sales processes together, KPIs etc, train up the new staff when they come onboard etc etc.

    I'm now looking at appropriate books to prep me more for what would be a massive change for me. I'm very optimistic, but also realistic - I want to get this right. There's a recent hubspot blog with the "13 best sales management books every sales manager should read" - caveat: I don't work for them, or with them, so I'll not link it in case it's against the rules.

    If you'd be so kind, I'd appreciate it if anyone could have a quick glance and see if any leap out at you as a must-read? Or anything you'd definitely recommend yourself? I'm checking all the Amazon reviews of course, but you know how this works - often a very incestuous industry full of reviews from people's mates and colleagues, so I'm naturally cynical.

    I welcome all suggestions of course! Thanks as ever.

    submitted by /u/the_social_paradox
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    Tactful approach when owner chose competitor, but employees are unhappy

    Posted: 05 Jul 2018 06:45 AM PDT

    Hello all.

    I had a multi-location prospect choose a competitor over me about six months ago.

    A colleague was in one of the locations recently and a member of their management started complaining about their solution, and threw out same pain points.

    I like to approach lost prospects for a follow up after the honeymoon period is over, of course adding a "reason" (some new useful features, lower cost options, etc.) then asking how the solution is working and opening that conversation.

    If he doesn't bite I'd like to diplomatically slip in the fact that some of their employees are unhappy, without throwing anyone under the bus.

    Can anyone offer more suggestions on a tactful way to do this?

    Thanks!

    submitted by /u/Too_Many_Mind_
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    Redefining our Commission Structure

    Posted: 05 Jul 2018 04:30 AM PDT

    Hi /r/sales. Our small (25 person company) sells industrial machinery. We currently have one full time sales person who receives base pay, car allowance, phone allowance, and then a percentage commission on the sale price (1.5%). He is supported in his sales efforts by 3 people who spend maybe 20% of their work week helping him write quotes and estimates. We pay commission semi-annually as the time to close on these sales is often fairly long.

    We're thinking about adding another sales person in the near future and changing our commission structure. We have some ideas on how we would like to do this, but I would like to hear some of the internet's positions on how we could better reward efforts.

    Here is how I am currently thinking this could work. Our sales people start with a base salary in the mid to upper $50's (midwest), ~$500/month in vehicle allowance and purchasing credit card for gas, expenses, etc.

    Sales Commission Current Proposed
    Commission $500 for first $50K/month 1.5% of sale price after $50k is met No Change
    Quarterly Bonus N/A $10,000 for selling $1MM/quarter
    Year End Bonus N/A $15,000 for selling $2.5MM/year

    Our sales cycles are spotty as it's B2B capital expenses. Some months (last month of a quarter) we might not sell anything besides spare parts. Other months, (first/second months of Q1, Q2 and Q3 are great sales months. in theory, they could sell $1 million in Q1, $1 million in Q2 and $500K in Q3 and earn $71,250 in commissions and quarterly bonuses. We would also like to change our commission and bonus disbursement to quarterly and tied to when we receive payments from customers. The sales person would be paid the commission and possible bonus for the quarter in which we receive the down payment.

    Those are some ideas I have, feel free to blow them up. It takes a while to make a great sales person in our industry and we want to reward them appropriately.

    submitted by /u/rkiloquebec
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    Is home security sales industry good?

    Posted: 05 Jul 2018 11:26 AM PDT

    Saas Recruiting Firm Suggestions?

    Posted: 05 Jul 2018 11:24 AM PDT

    Hey guys, any suggestions on some quality recruiting firms for entry-mid level Saas recruiting firms? Thanks!

    submitted by /u/MosesCSA
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    You always hear about grinding it out to build your resume in the large corp sdr/bdr roles, and then moving on. What about those that stayed?

    Posted: 05 Jul 2018 11:06 AM PDT

    Companies like Xerox, ADP, Paychex, etc. the general guidance I've seen here is to spend 1-2 years on a sdr/bdr role, and it appears most people do before moving on to another company or vertical (xerox->med device).

    I'm interested to hear from those that rose through the ranks (salary or position) and stuck it out at these types of companies. What, let you there, set you apart, and what do you intend to do moving forward?

    I have a friend in his late 20's that works at one of these companies and pulls in several hundred thousand a year, and has for a couple of years.

    submitted by /u/bosox2k14
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    Working for Paycom (Is it worth it?)

    Posted: 05 Jul 2018 10:43 AM PDT

    Hello r/sales,

    I was recently contacted by a recruiter at Paycom for an outside sales role and I am in the interviewing process right now. I know this question has been asked a couple of times in the past but it is my understanding that the overall company culture has changed greatly over the past few years.

    Based off of Glassdoor reviews it looks like Paycom is a churn and Burn sales force. I was curious if anyone has worked there and if it is really 65-70 hour weeks, toxic company culture, and constant threat of firing or if these were just reviews by disgruntled employees. The money and resume fodder is enticing but can anyone give me a better picture of the day to day life at Paycom.

    Thanks in advance!

    submitted by /u/caseyjones88
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    What's career progression? Where to from here? (Sales in General)

    Posted: 04 Jul 2018 05:30 PM PDT

    Hey guys,

    Thanks a lot for the resources you guys have provided collectively. I'm making this thread because there seems to be a lot of uncertainty about where exactly to go from your current position. I want to know what career progression looks like in your industry. As an example, I'm in SaaS and as an SDR, once you've put in your work, you can reasonably expect to be offered senior closing roles as a BDR or somewhere in "outside" sales. My questions is basically what next? I've heard so many random titles like "Sales Operation Analyst" (wtf do they even do?) or Market Liason analyst (even more wtf?) that I'd like to hear about how you guys see your career progressing in the next 5 years or more. For the guys who are at the "top", what were the roles you stepped into on your way there?

    Thanks in advance

    submitted by /u/Imadejust4this
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    what's the easiest and one of the most profitable things to sell?

    Posted: 04 Jul 2018 07:40 PM PDT

    selling geosynthetics to African officials or selling time machine? but seriously, any ideas? LEGAL things only plz

    submitted by /u/wilsonckao
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    Anyone in sales for a large commercial furniture manufacturer or furniture dealers?

    Posted: 04 Jul 2018 03:53 PM PDT

    I'm in the A&D (architectural and design) industry and thinking about transitioning into sales. You guys in the sub have been amazing and I've learned and applied lots towards my first few interviews.

    I wanted to know what a good / average base salary is for people in this field and what can I expect to earn? I know it also varies by location and all. I'm located in Vancouver. I've asked these in the interviews and have received answers but I would like to hear from people outside of the companies and the A&D industry.

    Thank you all very much :)

    submitted by /u/wineandpups
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    Are you a Workaholic?

    Posted: 04 Jul 2018 02:25 PM PDT

    Advice on making the jump from B2B Distribution to Medical Device Sales

    Posted: 04 Jul 2018 02:50 PM PDT

    I'm wanting to break into medical device sales. I've been selling B2B for the last nine years hitting my numbers and making a good living on 100% commission in a dying industry. My company is in distribution and we are quickly losing manufacturers. I need to get out quick. My company is not Fortune 500 and doesn't have a good sales training.

    I understand medical device sales companies are looking for reps from companies with good training. In your opinion, does my experience and success make up for that? How can I best portray my experience - especially since I've lost 25% of my products and am barely making budget this year.

    submitted by /u/HSBD
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    Need advice on selling on the streets & at a stand

    Posted: 04 Jul 2018 03:28 PM PDT

    Hi.

    My job is to sell phone plans on a stand outside on the streets in which you get a free sim card from me and a phone subscription/plan without a binding agreement to literally anyone over the age of 18 (B2C). You also get to keep your old number if you want to. The price plan varies for the customer depending on how much data they need, although it is one of the cheapest in our country. Our product competes with the very best and we're running a limited time offer which gives you the ability to try it out for 30-60 days for a VERY cheap price.

    Usually the sales process goes as follows;

    1. You engage the customer (pitch) them with a quick question
    2. Presentation, conversation, questions, analysis of their needs etc
    3. Closing

    My issue here is in the first part. I have troubles engaging the customer and getting them to have a conversation with me. I feel like I need to come up with a better pitch/opener opposed to the standard opener "which phone plan do you have today" which is essentially what we're taught. Their brains are automatically trained to block people like us out and other clutter, and a lot of people walk past us and straight up ignore us.

    So once a person does reply they might say something like "I have X phone operator" and keep on walking despite whatever I say afterwards. I usually then reply with "I got GREAT news for you, come I'll show you" and lead them back to the stand and once and if they comply it's usually pretty straight forward and easy, and I am able to help them out.

    So essentially what I'm asking is, what would be a better way to engage/approach strangers on the street walking by our stand and get them to stop and have an actual conversation with me? Is there perhaps a specific pitch that would sound more attractive / attention grabbing / engaging etc?

    To put more context into it: I'm fairly enthusiastic when pitching and I always have a smile on my face. I'm polite and I believe I use my body language effectively.

    Any input is greatly appreciated

    submitted by /u/DIL94
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