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    Wednesday, June 2, 2021

    What can I do as a manager to better my reps? Sales and Selling

    What can I do as a manager to better my reps? Sales and Selling


    What can I do as a manager to better my reps?

    Posted: 02 Jun 2021 07:07 AM PDT

    Been in SAAS for 5 years and was just promoted to a management position. I actually hated the way I was managed for 5 years (2 different organizations) and I want to be better.

    I don't want to do the typical call review and oh you could have said this or that.

    What are some things I can do to better my reps without being the annoying manager who sends motivational quotes every morning?

    submitted by /u/GBOT2323
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    Group interviews at Seamless.ai

    Posted: 02 Jun 2021 07:49 AM PDT

    So I've been and SDR and demoer for 3 years now. I got a call the other day from a recruiter who was like "hey this is x from seamless. My sales director came across your profile and would love to have an interview with you" I asked base and the usual stuff, took my mentors advice and never turn down a interview. I show up and there are 3 other people , it's a true entry level SDR role and I was the only one who ever touched a phone.

    Like why Do group interviews so scummy. I could of had a better interview one on one buttttt nah group interview like An MLM sounds good

    submitted by /u/sweet_tlopez
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    How to scrap personal phone numbers for cold calling?

    Posted: 02 Jun 2021 07:54 AM PDT

    Hello sales folks, I have a job post on for SDRs and I'm gonna hire soon. But my concern is what are the best ways/tools to get prospects' phone numbers? So they can hit the right person.

    Thank you in advance!

    PS; my Niche is small to medium size grocery store owners/CEOs.

    submitted by /u/LearnEarnTeach
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    Prospecting Lists by Industry, Region, etc.

    Posted: 02 Jun 2021 07:40 AM PDT

    Hey all. This subreddit has been really helpful over the years and I was hoping that I could get some advice on the best resource to use.

    I am looking to really start chasing a specific industry for a new product and looking for a good list of companies, their decision makers and whatever data I can on them (size: whether revenue or employee, etc.) There appears to be dozens of companies that offer this service and there is really no way to gauge how complete/accurate/effective their lists are by the 5 samples they send. I don't mind paying of course, but I just want to make sure I am getting my moneys worth.

    What do you guys use? (When I was in college there was a resource called ReferenceUSA that I used for this... I don't know if it even still exists)

    Thanks in advance!

    submitted by /u/WhereToNetwork
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    Sales leads & managers, how are you tracking first response times (FRT) and response times?

    Posted: 02 Jun 2021 11:32 AM PDT

    This is my understanding on how this can be calculated but I could be wrong too.

    FRT (first response times): Deal created time (minus) Deal call time Or Deal created time (minus) email sent time

    Response times (or reply time?) (To calculate how quickly we're responding back to customer after the customer responded to our first response)

    Incoming email or call time from customer (minus) the next call/email time from sales


    So is setting up a data warehouse (to merge timestamps of deal, call & email) the only way to calculate these metrics? Or is there some other easier way?


    A little back story

    I do sales enablement at my current organization - B2B SaaS.

    We get around 1500 good quality leads per month.

    Our sales team mostly calls up the lead first and then drops an email if there's the call is unanswered.

    We use a cloud phone setup to trigger these calls and emails are sent from CRM itself.

    So I want to now understand how fast the leads are being attended to inorder to see if we can optimize the process to improve conversations and conversions.

    Any help is appreciated. Thanks in advance.

    Have a beautiful day y'all!

    submitted by /u/MadMaxReddy
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    How to write better emails?

    Posted: 02 Jun 2021 11:26 AM PDT

    Like many of you, I hate writing emails. I tend to rely on my templates and adjust them with some customization which is fine. I recently moved into a more relationship building role and will be relying on them more to communicate. What resources or tips would you suggest to write better emails?

    submitted by /u/Kylekyky
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    For those who worked commission-only jobs how much was your commission rate?

    Posted: 02 Jun 2021 10:52 AM PDT

    How many hour's do sales people work a week ?

    Posted: 02 Jun 2021 06:15 AM PDT

    I would like to know what's your job title, and about how many hours do you work a week ? and are you happy during those hour's ? Thanks

    submitted by /u/Husseinbarakat23
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    Ghosted after scheduling conflict

    Posted: 02 Jun 2021 08:42 AM PDT

    I applied for an SDR role that i am super interested in and after speaking to the recruiter we had a scheduling conflict and she never got back to me.

    How do i follow up without seeming Desperate???

    submitted by /u/VibeWithMikey
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    What sales job should I pursue ?

    Posted: 02 Jun 2021 07:00 AM PDT

    Im looking at leaving the construction world and pursuing sales.

    I already have a sales background as a realtor. I really just want to become a better salesman.

    Any sales industry I should specifically look into?

    submitted by /u/BassReeves32
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    How to salvage a deal after an epic bad first discovery call?

    Posted: 02 Jun 2021 06:04 AM PDT

    Hey so as the title suggest, I'm feeling pretty bummed out today. Not only have I been working and putting in 12-13 hour days, I'm so tired I make stupid mistakes.

    I sent a killer prospecting video the other day which booked me the meeting with what I'll call a Decision Maker and an Influencer. And basically the expectation was that I need to really sell and pitch hard because the CEO doesn't waste any time.

    Right from the start everything was wrong. I meant to book 1 hour and instead I booked 30 min so I had to rush through the conversation. The influencer was a blocker, not a real influencer. She was offended by my prospecting video because it put her in a bad light.

    Again I didn't intend for that to happen so it was completely unexpected. She went full-on defense/aggressive mode to any suggestions or questions I asked. If she was uncomfortable she went for the easy "that's confidential information" when in reality it really wasn't.

    She took up 70% of the call explaining herself and why what she does it "good enough" and they don't really need help or change.

    The CEO admitted that something I said in my prospecting video hit a very big pain point, so obviously what influencer was saying didn't really make sense.

    Anyway, I had to let it go because I have rapport with the CEO as I know him 6+ years and didn't want to seem confrontational with influencer who was clearly on defense.

    My business partner was on the call too and said I didn't really sell the vision. Even though our services can fill a gap for them we didn't have a chance to speak about it because defensive influencer took up 70% of the call talking nonsense.

    The CEO admitted at the end of the call he didn't really get how our company could bring value so he didn't agree to any next steps. But he did give me basically one more shot. Asking me to send a follow-up email explaining in detail what my company can help them with.

    I'm just so defeated by this epic fail (I'm not new to sales). I should have had better control in the call instead of letting the influencer sabotage our efforts.

    I don't even feel this deal is salvagable. Although my business partner absolutely thinks it is (he's not in sales). I just feel I don't want to put any energy into something that is doomed to fail.

    Any advice would be deeply appreciated.

    submitted by /u/madisongirl_2z917
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    Advice needed: Made a sale, boss isn't happy about it, wants me to call it off altogether.

    Posted: 01 Jun 2021 07:25 PM PDT

    I work in office equipment sales (meaning, commercial printers, copy machines, etc...) and today I closed a sale and let my boss know about it, and immediately he told me that we had problems with the company that had bought the machine, in the past (really more of just a personal grudge from a while back where he and one of their decision makers had a little argument). He began cursing and saying that he doesn't want their business.

    I understand that at the end of the day, the boss is the boss is the boss, but I don't know if I can continue to work for someone like that who (obviously) demands sales to be made but then if he doesn't want the business even after the deal is essentially done, makes me the bad guy (it's looking like I'm going to have to call the customer and tell them the deal is off, which, obviously affects me as well because that's one more deal for me that doesn't get to go toward my quota for the month (and let me tell you right now, copier/printer sales have ALREADY not been easy in the past year).

    I'd much appreciate your thoughts and advice.

    submitted by /u/justicenvb757
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    Am I overreacting?

    Posted: 01 Jun 2021 09:03 PM PDT

    Question. (Background so far) I am in material handling sales and basically an Amazon of industrial equipment. I started March 15 and finished all my training May 1st. So far I have met my period 4 quota at 127% and currently at 98% with three days left for period 5. Trending towards 112%ish. I thought everything was going well until today's one on one meeting. My boss was really nitpicking my calls. He told me it was concerning I was calling a lot of vendors and couriers so much (kind of implying I'm trying to cheat on the two hours required talk time per day). I was a little taken aback. I'm averaging 1:30 of talk time and have been improving every week, and I'd argue contacting our vendors is part of the sales process. There are massive supplier constraints right now and shipping issues due to the pandemic and everything reopening. I can't sell something to a customer with a 12 week lead time. Also I was informed I can enlist the help of the sales assistant and account manager assistants for things like that (first time I was told this) he didn't acknowledge the fact that I'm at 75% of my quarterly quota with a month to go and my first two months well exceeded 100% of my sales quota. Also our calls are graded but they can only be recorded in 38 states. I've had a ton of success with customers in WA, Cal, and FL which aren't recorded. Long story short my boss completely torpedoed my confidence, I now feel like I have to constantly worry about my call quality and being perfect and making sure the calls are really long and stretched out and in areas where calls can be recorded vs naturally learning through trial and error and naturally going through my call plan and developing relationships organically. He was saying things like your predecessor would do things like this and it didn't work out well for him and I don't want to be last on the "work task" lists. I'm literally concluding my second month on my own and I feel like he is blunting my progress and not really motivating me. I don't respond to the FUD approach (fear, uncertainty, doubt) curious what others think? I think he is just trying to make sure I am developing good habits, but I kind of feel like he is expecting way too much from me as I'm not even done with my second month out of training.

    submitted by /u/mikereno2
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    "Account Executive"

    Posted: 01 Jun 2021 03:00 PM PDT

    I've gotten a position with a small credit card processing company from outside my area, a "side hustle" if you will. How does one gets started selling a product/service themselves when they have zero network, minimal marketing, and "no business cards until your second close." I like the company and the idea of being an "Account Executive,", but what are some more efficient ways to gain attention and clients other than going door to door/biz to biz?

    Note: Company gives a little bit of training for those who know nothing about the industry, a company history, weekly training calls, etc. I feel as though this is not much to go on.

    submitted by /u/2times-thefencepost
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    Sales Training Recommendations

    Posted: 01 Jun 2021 09:43 PM PDT

    I can sell, build rapport really well.

    But struggle with closing. Any suggestions?

    submitted by /u/BassReeves32
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    5 year insurance broker with an itch

    Posted: 01 Jun 2021 04:44 PM PDT

    I've been in the commercial insurance industry as a broker for over 5 years now. In my time, I've been successful to the point of achieving validation and building a $500k book of business. At this point of my life, I'm looking to make a significant geographic move and have developed an itch to "try something else before it's too late".

    Being an entrepreneur my whole life, I was very attracted to broker life. I'd be lying if I said I haven't enjoyed the lifestyle/freedom to this point, but selling "insurance" has been an internal battle leaving me wondering if I will ever truly find the passion for the product.

    My company is open to me transferring internally while continuing to manage the book of business in my original location (the safety dance - however a major con of working PST). However, I've begun exploring technology B2B product sales at a more start-up level company (the gamble). I'm most scared to leave the work I've done and potentially moving to a job that may have somewhat of a ceiling at a time when I look to be starting a family in the next 5 years.

    I'm open to a broader discussion, but interested in thoughts on earning potential, changing industries, finding your passion in sales and any other topics I may be overlooking! Overall, I think I'm nervous to try something new with the comfort that my job has created and am worried about the lifestyle of other sales jobs.

    Thank you in advance.

    submitted by /u/drakebarks333
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    Anyone pivot to tech sales from staffing?

    Posted: 01 Jun 2021 02:08 PM PDT

    I'm doing business development for a staffing firm in Silicon Valley and am considering a pivot to tech sales. My only concern is that I'd have to take a pay cut and do the business development representative role in order to learn more about the sales process. (Current title is BDM)

    The people I sell to are CEOs, CTOs, and Heads of Talent/ Recruiting Managers. The only difference is that once I "close" a client, I need to then supply them with candidates that fit their roles.

    My firm is great, but I feel like I'd do better in a company that has a solid product and sales training program (coaching, tools, general team support and camaraderie).

    1. If you've pivoted out of staffing and done tech sales, how have you liked it so far?

    2. If you're currently in tech sales, do you actually believe in your product?

    submitted by /u/Dilliest-Dilly
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    How do you reset your sales approach/mindset?

    Posted: 01 Jun 2021 07:43 PM PDT

    Two jobs ago I worked in an extremely competitive environment (i was selling investment funds), and as such I had to become uncharacteristically aggressive to be able to get meetings and sell the funds. It worked wonderfully well, and then I eventually left the company (couldn't take the culture anymore).

    Last job I thought I'd replicate the same approach since it worked so well, and, well, let's just say it didn't work. At all. Mind you I started in February 2020, just before COVID hit and before Canada went on our first lockdown. COVID or no COVID, I got exactly zero traction in those 5 months. I was let go of in July 2020.

    I knew it was gonna happen, so I had another job lined up, and started that new one in July 2020 as well. Still working there, and to be honest I haven't had great success either. I've closed a few deals, lost a bunch (so at least I showed deals on the pipeline), hit about 80% of my first year's prorated target (our fiscal year end ends in March), but in the last four months or so I've hit a wall. I just can't seem to get any prospects interested. I got some decent traction when I first started, but that's because I went for low hanging fruits (past prospects that fell through the cracks, old clients of ours, etc.).

    I feel like the reason why I am having such a bad track record right now is that I still have the aggressive mindset that I developed from two jobs ago, and I can't seem to move away from it.

    Have you guys ever faced similar issues? How have you managed to sort of "reset yourself"? At this point I feel like I may need a break from sales, do something different for 12-18 months, then jump back into it...

    submitted by /u/MrMooMoo-
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    ADP or smaller company with better pay? Recent college grad that needs some guidance.

    Posted: 01 Jun 2021 07:38 PM PDT

    Little background info: I'm a recent college grad and have been applying on LinkedIn like crazy. I've got lots of interviews scheduled but most are smaller companies. I have an interview scheduled for an "Outside Sales Rep" for small businesses with ADP. I also have an interview for an Account Executive position with a base salary that's about $10k higher but a much smaller software company.

    From what I've heard, ADP is an excellent company to start a career in sales with great training and looks great on a resume. Would it be worth it to take a lower position with ADP over a higher position/salary with a company that is much smaller? I'm trying to look long term and set myself up for a successful professional career so if ADP is really that good then I would certainly take a salary hit but wondering if it's worth being a Sales Rep over an Account Executive out of college?

    Trying to figure out where I should focus.

    submitted by /u/thejhawker
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