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    Monday, June 28, 2021

    SDR being scapegoated by AE for her underperformance. How to handle? Sales and Selling

    SDR being scapegoated by AE for her underperformance. How to handle? Sales and Selling


    SDR being scapegoated by AE for her underperformance. How to handle?

    Posted: 28 Jun 2021 07:51 AM PDT

    Title mostly says it all. I am an SDR that serves leads for about 7 AEs. All my AEs love me and speak very highly of me and my work.

    However, one AE has consistently come up short in her quotas and is underperforming. She has a difficult territory And in response, I dedicate extra time calling in her region.

    During our 1 on 1 meetings, I can feel the pressure she's under pressure and often leads to her lashing out at me. A few months ago, I had to hang up the phone because she was speaking to me with such disrespect.

    Our manager has been dropping hints in meetings saying, "make sure we're ALL doing XYZ", and giving us pep talks that were appreciated, but felt like there was a reason behind it.

    I reached out to him and asked if there was anything I could do to improve, and he scheduled a meeting for us. The meeting said every speaks highly of me, I have a ton of potential, and he expects to see me move up soon.

    He did note this relationship with this AE. She is claiming I am withholding information on Salesforce from her and it's preventing her from being successful. It's completely untrue and insane.

    There have been instances where I did not get a ton of detailed information from a call with a prospect, because for whatever reason, the call was cut short or they showed no interest.

    This, to me, is such a lame excuse. What is concerning to me, however, is that the manager referenced one former employee who was terminated because he was not working as a team or receiving feedback well, and he said "i deal with people like that".

    He told me I should be treating every AE like a customer and constantly seeing what I can be doing better for them, regardless of how they treat me.

    Does any of this sound right? I don't understand. It gave me serious pause when he referenced the terminated employee. Everyone else loves working with me and I do believe everyone sees my potential. But it was heartbreaking to hear that he could see me as expendable.

    Sadly, I am going to continue my work as usual, but if this AE keeps scapegoating me I am scared of how it will affect my career and future here.

    What would you all do?

    submitted by /u/AUGUSTxWEST
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    Do cold emails work?

    Posted: 28 Jun 2021 04:15 AM PDT

    I'm a software engineer and I'm working on an MVP for a SaaS business idea that I have. I'm thinking about building a databases of email addresses of potential users with a tool like seamless.ai

    I'm avoiding cold calling because I'm completely hopeless at it and it's too time consuming. I'm interested to hear peoples experiences with cold emailing and if you've had any success with it.

    Thanks

    submitted by /u/anon2983
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    Have you ever completed a sale without a single meeting or phone call?

    Posted: 28 Jun 2021 06:05 AM PDT

    Particularly for the SaaS folks but also everyone

    Have you ever closed a sale without a single meeting, a single phone call? Maybe the entire conversation taking place over chat or email

    I was just thinking, no one I know has ever said, I want more meetings in my life…except salespeople, especially SDRs for whom it's their bread and butter, their metric and what everyone talks about. As a sales person, I start getting cagey if I don't have a meeting on my calendar for the day, y'know, that's a professional problem if I'm going to hit my number

    Have you ever sold anything where you never once talked to the guy in person?

    submitted by /u/howthecookiecrumble
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    Take a hit on base pay for a much higher OTE?

    Posted: 28 Jun 2021 12:52 PM PDT

    Hi all,

    So I've got myself into an interesting situation and I'm splitting hairs over it at the moment.

    I got made redundant from a senior account manager role selling software late 2020 after my company got acquired by a private equity firm. Luckily it didn't phase me out all that much and i found a role at a local software company in 2 months time using my network (my previous sales manager introduced me to the sales manager of this company)

    This company is great, but comes with its unique set of flaws. The biggest pro was the base salary which shot up to $120k with an OTE of $160k. Throughout the hiring process i was told that this would be a new business hunting role in the public sector (I'm not based in the US), and that the product ill be selling is extremely dominant in the country. When i joined, i did a quick opportunity assessment by mapping all existing customers to see where in my country I'd be selling. Turns out, the product is so damn good, that nearly 90% of accounts are already using it.

    Around March i raised this with the VP of the business unit, who looked at me with a blank look and told me that I'm supposed to capture the remaining 10% of the market. Here's where the cons start. The remaining accounts that I'm supposed to get are all based in rural towns with limited budget. So the most I'm looking at selling out of an account is $2,500 (keeps in mine the average deal size in my previous company was ($200,000 but the base pay was much lower around $80k). The product I'm selling is a niche desktop application with no plans of going to cloud over the next five years. They've realised that my targets dont reflect the business opportunity out there and have decided to change my role to an account management role where id be upselling our existing clients. Maximum deal size for this goes up to $120,000 but requires some added functionality to push customers to upgrade which will get released by Q4.

    This is where things got interesting, a job i applied to last year finally got back to me after a hiring freeze in 2020 and kickstarted the interview process. Its a global SaaS company that's selling cutting edge technology and are now building a sales team in my country (they've already got account reps here and a full team here) to expand their client base. Average deal size could be $300,000 and can easily go into the 7 figures and its strictly a new business role. Ive passed the past 5 interviews with flying colours and got the last interview with the VP scheduled for this week. The company as a whole looks fantastic, with a culture that looks very promising.

    The recruiter called me up to prep me for the interview and mentioned that since their sales comp plan is set up as 50/50, i would be taking a hit on my base pay but my OTE would be either $200,000k or $210,000k. Obviously this is fantastic news but the cut in base pay is mind of sowing doubts since I'm also in the process of buying a house this year as well and not sure how quickly id be able to ramp up sales to start earning commission.

    Im keen to know if you've been in a similar situation like this, and what was the deciding factor for you.

    submitted by /u/alkmaar
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    We Need You to make 600 Calls a Day Thanks...

    Posted: 28 Jun 2021 09:35 AM PDT

    My superior said I should be making 600 dials a day!

    I sell income products like bonds, so call count is important but WTF.

    is that asking too much? What do you guys think?

    ok so he said for the two of us combined* (I went to his office to complain lol)

    was just about to pack my stuff!

    submitted by /u/venommang
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    General advice for someone's entering a sdr role in the fintech industry.

    Posted: 28 Jun 2021 11:20 AM PDT

    Basically the title. Got a dream opportunity working for an incredible fintech startup. Just wondering if there are any tips or words of advice for someone entering a sales role in the fintech industry?

    submitted by /u/Dantback
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    Transitioning roles

    Posted: 28 Jun 2021 10:32 AM PDT

    Hey guys,

    I recently got into sales a little over a year ago. I'm in solar sales in NJ and to be honest my heart just isn't in it anymore. They money just isn't there anymore and I can't get behind it because there's a lot of lying, cheating and stealing. That being said what kind of sales would I be able to translate everything I learned? I would love to get into medical or tech/software sales. I'm a 31 year old male with no college education but also came from the restaurant business. Thanks.

    submitted by /u/efrancello0417
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    Bifurcating the SDR role

    Posted: 28 Jun 2021 07:51 AM PDT

    Hey guys, just wondering if anyone's had any experience with creating a new research role/using sales interns to research and build qualified lists for SDRs. We've found our SDRs spending more and more time on research, to the point where it's around 30% of their week - pretty sure it was Aaron Ross who suggested when you hit that point, it is its own role. Has anyone tried this before? What were the benefits/drawbacks? What kind of ratio of interns: SDRs worked for you? Thanks in advance everyone :)

    update: we're a SaaS firm selling fundraising tech to nonprofits

    submitted by /u/samthemiller
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    How to Sell Something You Don't Believe In?

    Posted: 28 Jun 2021 08:55 AM PDT

    Just like the title sells, how can you do it?

    I genuinely believe nobody necessarily NEEDS anything besides food, water, shelter and healthcare (everything else is just extra). That said, I don't want to work grocery/merchandising, real estate, or pharma/med device sales.

    I'd like to leave sales, but given my experience, I don't think I can transition to anything else. So, I need to learn how to sell things I don't believe in, so I can make enough to pay my bills.

    Any suggestions?

    submitted by /u/Upstairs_Relation760
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    What is the most effective way to create a sales territory?

    Posted: 28 Jun 2021 07:31 AM PDT

    We are wanting to create geographic territories that are not specifically bound by states, counties or cities, but more based on the number of addressable accounts within a specific location.

    We have our list of 20,000 addressable accounts with city, state, address, etc. Is there an easy tool to draw out territories on a map and parse out the data to tag those accounts as a custom built territory?

    submitted by /u/GIOtheentrepreneur
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    Redrawing territories - Reporting question

    Posted: 28 Jun 2021 12:16 PM PDT

    I'm a sales manager. After one person on my sales team of six left, I decided to redraw our area of coverage into five territories rather than replace the position. I've been giving everyone weekly reports on their performance, and until now the performance of the rep and of their territory has been the same thing, but now it won't be since things are being moved around. The way I see it, I have a few choices:

    1. Change the report to show the performance of the territory, regardless of whose activity it includes. Pro: best way to see how the territory is doing. Con: Hard to tell how the rep is doing until at least a few months' of information gets included in the report.
    2. Only use data from after the change. Pro: territory and rep data still match like before. Con: We ignore half a years' data for the sake of clarity.
    3. Continue to track by rep instead of territory. Pro: information like close rate and pitch rate across service lines is preserved. Con: Their performance will be compared to the budget and expectations of their new territory, which isn't quite fair.

    I'm leaning towards number one, and next year when we start over we'll naturally transition to number two. We're in a highly seasonal industry to starting over at the beginning of the year is totally fine and normal. What do y'all think?

    submitted by /u/innocuousremark
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    High Velocity Sales (HVS) vs Salesloft or Outreach

    Posted: 28 Jun 2021 03:15 AM PDT

    Looking for a sales enablement platform for our SDR team to replace what we currently have integrated with Salesforce, Engage by ZoomInfo.

    Salesloft and Outreach seem to be the big players and make it easy to get going once integrated and the reps use the plugin to manage their cadences via email, phone or text. But HVS by Salesforce seems really attractive too so seeing if anyone has had experience between any of these.

    One flaw we found with HVS that we can't seem to get around the lack of email template reporting (doesn't exist in native Salesforce or HVS). Like how many times was the template used, open/click rates, filter by rep, etc.

    Thanks!

    submitted by /u/frew425
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    Should I take on this shady sales job?

    Posted: 28 Jun 2021 07:53 AM PDT

    Hey guys, I'm an 18y/o university student interested in a career in sales. Recently I accepted a job offer at what appears to be a marketing agency. One of their clients is Direct Energy, which I have not heard good things about due to their shady practices like signing people on without them knowing or several fines in the past.

    For me, after three rounds of interviews I got my first sales job at the agency to be a Direct Energy Sales rep, and I believe the job involves cold-approaching people at retail stores like Walmart trying to get them to switch their energy providers. I know about cold calling, cold emailing, door to door, but I've never heard about cold approaches before. Pay is minimum wage, or commission if the commission is greater than the minimum wage. Overall reading on Reddit, I have heard a lot of negative reviews of Direct Energy and its sales reps using unethical sales practices.

    I'm happy to be working in sales, and my goals are to have a career in something like software sales or starting my own SMMA. But I'm wondering if I should look for a different job that is more legitimate or just take it for some sales experience. What do you guys think of this?

    submitted by /u/crazy8140ninja
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    How do you outbound to IT people?

    Posted: 28 Jun 2021 05:25 AM PDT

    I recently switched jobs and am finding it pretty difficult getting through to my target personas, mainly lead software engineers, directors of IT, CTOs, etc. I know it'll be different depending on seniority but it would be great to hear from others that have successfully done this before.

    submitted by /u/issavibeyuh
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    Landed first SDR role

    Posted: 28 Jun 2021 11:08 AM PDT

    I'm somewhat of a new member here for a few weeks now. Mostly lurking but I definitely gained a lot of knowledge from a lot of the posts here. I even found about the opening that I'll be taking from a post here in this group lol.

    I originally came from an insurance sales background (both inbound and outbound) and wanted to move into a different field, so I started doing a lot of research in SaaS and figured I'd take the plunge. The last two weeks were filled with a lot of interviews, but I ended up accepting an offer from a great company as an SDR. I was even told that I could advance and get bumped to to an AE within the next 5-6 months if I do well.

    I understand stand that most SDR roles are pretty similar in this industry. I'm definitely willing to put in the work and want to get to that closing role asap. Especially since I have a lot of experience closing deals as an insurance agent. Any tips and advice on things that I could do to stand out and move up to AE position in that 5-6 month timeframe? Anybody else come from a similar type of sales background and make the switch? How'd it go for you?

    Thanks!

    submitted by /u/jckillah91
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    Saas Sales

    Posted: 28 Jun 2021 10:36 AM PDT

    I'm a software engineer that's working on an MVP. I'm interested to hear from people working SaaS sales. I want to understand what sales processes are typically being used to generate leads. What does the average sales position at a SaaS business entail for a rep?

    What exactly are you doing? Are you selling to inbound leads, are you closing pre-arranged appointments made by a marketing team? Or are you generating your own leads cold caling, cold emailing, doing linkedin outreach etc?

    What are sales people doing in 2021 in the SaaS sector?

    submitted by /u/anon2983
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    Field B2B Sales?

    Posted: 28 Jun 2021 01:04 AM PDT

    I have been SaaS based sales for EU and US for past 5 years. Sick of laptop and web meetings now. How can I get into field b2b or enterprise sales. Honestly just want to bring business by moving out of the house and office. How can i get into field sales? Skills?

    submitted by /u/f3rmisparadoX
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    Questions on medical sales

    Posted: 28 Jun 2021 03:16 AM PDT

    So i would like to ask a few questions to former/current medical sales reps. A friend of mine in india recently messaged me about helping him sell his friends products to clinics and hospitals in the US. I have no experience in this field but he saw me as competent and offered me a 50% commission.

    So i started up an LLC and started cold calling. What I usually do is check their website and if they have someone listed by name i ask for that person. If not i ask for materials, if i get put through to somebody I typically explain that we can offer them custom made medical supplies for a good price and give them a couple examples of what we offer and inform them that I've emailed them an exhaustive list for their convenience.

    If they're interested i try to set up a meeting where i will have some important info ready. Is this outline solid ? Me and my friend also discussed the possibility of just showing up to clinics close to us to set up meetings is this a strategy worth pursuing? He also says his father has connections in the dental industry.

    We sell things like Aceclofenac, Analgesic, Antibiotics, Anticoagulants, Albumin human, Airway management oral and nasal, Baby skin care supplies, Body bag, Black seed oil capsules, Catheters, Catheters IV safety, Coconut oil capsules, Collagen, Diapers infant, Diclofenac, Endoscopy video capsule, Flax seed oil capsules, Hand hygiene soap and Lotions, Hand surface disinfectant ready to use, Hands surface disinfectant, Heel protection, Mask surgical, Nutraceuticals, Packs , drapes and gowns ( disposables ), Patient temperature monitoring, Stretchers, Syringes, Thiocolchicoside, Ventilators. Given this list do you think i have enough useful items to dentists to make this worth pursuing? (Dentists welcome to answer as well)

    submitted by /u/Odd_Midnight1993
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    Is it possible to get an entry level jobs as an account executive with a bachelors and some retail experience?

    Posted: 27 Jun 2021 06:21 PM PDT

    What other career paths can sales lead to?

    Posted: 27 Jun 2021 01:33 PM PDT

    Hey folks! I've been in a closing role in SaaS sales for a few years now and I am lucky enough to enjoy what I do. However, I've been thinking long term and trying to consider other career paths or roles that I could potentially transition into.

    I'd say the one that piques my interest the most is Sales Engineering but I'm curious to hear what other folks have to say.

    submitted by /u/ChemicalPotato
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    30-60-90 day plan

    Posted: 27 Jun 2021 06:56 PM PDT

    I have an interview this week for an account manager position and was curious if anyone had a good 30-60-90 day plan or of a good resource to review?

    submitted by /u/rfyoung
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    Commission structured around "average rep hits 80% of quota"

    Posted: 27 Jun 2021 01:49 PM PDT

    Hi r/sales,

    SDR at a B2B SaaS company here, about 8 months in.

    I was recently informed that my head of sales has structured our quota around the idea that average reps will hit 80% of quota, great reps will hit 100%.

    The only reason I have a problem with this is that my assumption is that the OTE a company advertises reps while interviewing should reflect achievement for average reps (on-target earnings, am I right?).

    Rarely are SDRs hitting quota on the team (I'm usually around 80-90%). Am I in the wrong for seeing a problem with this? Is there any logical case I can make for them changing this (I highly doubt they ever would but just curious)?

    submitted by /u/lynx943
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    How do I navigate the salary question during interviews?

    Posted: 27 Jun 2021 04:03 PM PDT

    I am being underpaid at my current job and I have known of this fact since I took the role. I only took it to gain experience and add it to my resume but now I am being asked by recruiters what my salary expectations are and what my current salary is. Should I lie? My current salary is 45k and OTE is 75k even though I typically make 80k to 85k additional per year. I interviewed with Microsoft last week and they were taken aback when I told them how much I made. I know I should at least be making 90k base with an OTE of 160k.

    I work in technology sales consulting in software sales for the largest reseller in the US. They are historically known to underpay their sales teams.

    submitted by /u/thebasicceo
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