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    Tuesday, October 27, 2020

    How do you small talk? Sales and Selling

    How do you small talk? Sales and Selling


    How do you small talk?

    Posted: 27 Oct 2020 01:56 AM PDT

    This is honestly one of the things that I can seriously develop. Part of building relationships with prospects/clients is being able to small talk and get people talking, and this is an area that I'm really lacking in. I'm the kind of person that goes straight into business but I feel like there should be room for small talk before.

    Any advice?

    submitted by /u/ohfifteen
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    Trying to reach client. Is there ever a point where your follow up/check ins are annoying/hurting your chances?

    Posted: 27 Oct 2020 08:27 AM PDT

    I've met with this client before in the past and I have their phone number, work number, and email.

    Last week I was trying to set another meeting up with them, so I texted them, emailed, and left a voicemail.

    I hadn't heard back, so I left another voicemail this week. Still no word. I know sales is all about persistence, so is there ever a time that I may be contacting them TOO often? Or is there a recommendation for an amount of times I should contact someone before giving up or coming back?

    submitted by /u/615huncho615
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    SAAS vs. Med Device

    Posted: 27 Oct 2020 06:18 AM PDT

    Hoping for some feedback from those who have been in either industry. Currently a SMB SDR with a major tech company, 52k base OTE 65-70k, very low stress with a lot of free time during my day (not always a good thing for me, I tend to always need something to do). I should be promoted into an AE role in the next 6 months but it is not exactly clear when. Not a very exciting product but can be lucrative and I know that most AE's say it is low stress once you learn the product more.

    Also interviewing for a med device associate sales role, something I have always had an itch for. Obviously very different day-to-day, longer hours and it wouldn't be WFH like I am now. First year is something around 75k base 10k bonus, as well as car allowance and company card. After that will be uncapped bonus with a larger base but not exactly sure.

    Looking for any thoughts you guys may have, this will be a big decision as whatever I decide to do will be a long term decision hopefully. Thank you!

    submitted by /u/bendahen99
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    Need to interview a salesperson for a college assignment. Any help?

    Posted: 27 Oct 2020 10:02 AM PDT

    I'm not sure if this is the right sub to ask this, but if it is not please redirect me accordingly.

    My requirements for this assignment are to find and interview a sales representative that sells to a major account of the company they work for.

    I would need also a business card as well (scanned or jpeg format)

    And before we even start, I would need approval from my professor to go ahead and do this interview.

    There are only 12 questions that I would ask, some examples would be such as:

    - Describing what a "Major Account" in their own words

    - Giving an example of a Major Account

    - How often do they make contact with the client

    These questions won't penetrate any sensitive information towards you, the company you work for, or your clients, there are more just general questions about your relationship and light questions.\

    I would be really grateful if anyone would help me out, this isn't due until the 16th of November but I would rather get it done now since it's been hard finding a salesperson to talk too.

    Thanks

    submitted by /u/Pale_Leader
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    SaaS edtech sales looking to break in to Med sales

    Posted: 27 Oct 2020 11:35 AM PDT

    Hey all. I've got about a 6 years experience selling in the K-12/Higher-Ed vertical for SaaS companies. I love education (I was a teacher for the previous 6 years) but I'm finding the space much too unwilling to take smart business risks by sticking to simple inbound-centric selling approaches. Basically, I want out.

    I was looking into Medical Device and Pharm Sales. Anyone have some advice or directly looking for Account Executives?

    submitted by /u/Andman0121
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    Rant - Sales as my first job

    Posted: 27 Oct 2020 10:27 AM PDT

    I'm a fresh university graduate. i recently started a career in sales during in a covid world selling digital marketing services to small businesses.

    I'm really frustrated at myself because I'm making so many amateur mistakes (like reducing price too early, not being bold enough to make quick decisions on the spot) i also keep getting read like a book by my prospects when negotiating a deal. It frustrates me even more when i reflect back on the conversations and I think of what I would have said to handle some objections.

    My performance has been piss poor so far. I know it takes time to learn but I just don't know if I can afford to make so many mistakes in a recession economy. It makes me even more anxious in everything i do - from pushing to set appointments all the way to closing.

    Tldr; bad at sales, don't know if i should call it quits because I feel anxious and really frustrated at myself. Need people I can relate to in the same function.

    submitted by /u/CalicoGames
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    Are tech customer service rep jobs a good stepping stone for Sales Roles ?

    Posted: 27 Oct 2020 08:15 AM PDT

    I want to become a tech AE in cloud or something and I've been applying for a lot of BDR and SDR roles at big tech companies and I just came across a good customer service rep role at ADP.

    To put it plainly, it seem the role at ADP is to become a master at some of ADP payrol solutions and help customers and in my mind this may be a great stepping stone to becoming and inside or outside sales AE for ADP. Am I crazzy?

    submitted by /u/hotpost69
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    CAREER ADVICE HELP PLS

    Posted: 27 Oct 2020 07:30 AM PDT

    How long should I stay in a role? I worked retail sales for a year in college, but now I'm in pharma sales (vaccines). If I'm not too happy, should I stay for the experience or start looking now? I only have three months in right now.

    submitted by /u/confidentcritter
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    How to approach a brief screening call for SDR position with a SDR manager?

    Posted: 27 Oct 2020 09:13 AM PDT

    Hi there,

    I am preparing for an upcoming 15-20 minute screening call for an SDR position with a SDR manager. How do I approach my preparation for this call? What is it that managers are looking for in these calls?

    This would be my first B2B sales job and I have read the post by the legendary Cyberrico and a few other posts explaining the interview process. Does this approach apply to a screening call? I feel that given the brief duration (~15 minute) there is not enough time to ask many questions and then go for a close as suggested by these posts?

    Any advice is greatly appreciated.

    submitted by /u/pulpfiction100
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    If a customer brought in a competitor's deal for an item with a lower price on an item you already have marked down, how would you address their concerns?

    Posted: 27 Oct 2020 11:44 AM PDT

    This is something I've always struggled with. How would you respond as someone who works in sales or retail if someone does a quick search to find an item and finds it cheaper somewhere else? If you want to do your best to keep the customer, that is, without losing much profit.

    submitted by /u/GavinRicardo
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    Email Challenge for a Company I am applying to

    Posted: 27 Oct 2020 11:07 AM PDT

    Hello all,

    I have been going through the interview process with various software companies on the west coast, and I need some advice. I have done many of these "outreach challenges" as part of the interview process. However, for my most recent one, I am encouraged to be "fun and creative".

    The purpose is more so to see my creativity and writing skills. As an example, if I was trying to get the attention of a honey company I would include a picture of honey I harvested myself (just an example!). Let me know if you guys have any advice! Thanks!

    submitted by /u/BlabbyBear
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    Best opp/demo/meeting management software for small team? Low step funnel / few stages/ short sales cycle but LOTS of demos to keep straight. monday/asana/trello/basecamp/clickup?

    Posted: 27 Oct 2020 11:06 AM PDT

    To give a brief outline -

    We have a small team but a lot of meetings booked. 10+ per week per person.

    The sales cycle is easy - we work with ad publishers online. If they make money, we make money. Easy sales cycle. We can work with them in about 4 different ways. So at the end of the meeting they usually need to be sent to a following stage. i.e. lost, not a fit, send contract, install API, etc... It would be great to be able to have one place where we can all add notes to every meeting simultaneously.

    Usually the sales cycle is no more than 2-3 meetings and sending out one set of documents. But oftentimes after one meeting, we need to rely on someone else to send out followup documents or next steps. So we need to track it with the next person to make sure they're accountable.

    Almost nothing needs to be done after opp is won that needs to be tracked by the rep. i.e. customer success is non-existent.

    Does anybody have a suggestion for which management platform might be best? monday vs asana vs trello vs basecamp vs clickup

    I've never used BanKan views but would love to have something visual or drag-droppable. Not sure if that's out there.

    Thanks!!!

    submitted by /u/oldballls
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    Should I follow up on linkedin after I've followed up on email?

    Posted: 27 Oct 2020 11:03 AM PDT

    Got 2nd round interviewed via zoom by an ADR manager, sent a email follow up and go no response if I'd move forward yet (it's been 24 hours) - should I message him on LinkedIn since he accepted me today?

    If so how should my message look?

    I will say he did tell me to expect to hear back on Thursday and it's Tuesday but I hear a lot of people here saying you should follow up on all mediums.

    submitted by /u/aimal1st
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    Career Progression from B2C to B2B

    Posted: 27 Oct 2020 10:57 AM PDT

    Hey everyone, I'm 20 y/o in my first sales role, earning about 50k/yr in the B2C space working from home. I sell contracted services for lawn care. In this position, I learned a lot about basic agronomy, and it also involved extensive cold calling in order to be successful. I'm a top performer and have broken company records this year.

    After another year in this role, in 2022, I'm planning on moving from the east coast to the midwest, and I was curious on what I should expect from another position. I want to stay in sales but I'd like to leverage my experience from this B2C role into a B2B role. I'll have already obtained an associates in business by 2022 and will have started pursuing my bachelor's part time.

    I think my best bet would be to apply to a BDR/SDR role, as I couldn't see myself getting an AE role with my current experience, age and education.

    Can anyone provide basic info about their experience being a BDR? What were your greatest challenges in becoming successful at your job? What is your work/life balance like? What is your comp like? Is it worth it?

    Thank you so much!

    submitted by /u/happygoluckiii
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    Pre revenue sales or marketing plan

    Posted: 27 Oct 2020 10:47 AM PDT

    Anyone have a software/service focused sales/mktg plan they would be willing to share?

    submitted by /u/surgesilk
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    Seeking advice

    Posted: 27 Oct 2020 10:28 AM PDT

    I am 36 years old. An immigrant. I have lived in the US for 10 years. $8000 in 401k, $1200 in stocks, $800 in crypto. $6000 credit card debt. $0 other debt. Have been working as an SDR for a tech company for 1 year making only the base salary $48K. Earned no commission since the deals were effected greatly by the pandemic and most of them pushed to 2021. Should I keep working for them hoping that the business will pick up and I'll start earning more? Or should I quit and look for a new job that pays more? I live in Los Angeles and the money is really tight.

    submitted by /u/Kuchajka
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    Selling into a new country

    Posted: 27 Oct 2020 10:12 AM PDT

    Looking for some input from you fine folks with lots of experience about sales plans for expanding into a new country.

    I'll be vague about the specifics but I have recently been tasked with building our presence in a new country. My goal is to build a network of new key accounts in this new country that I will manage. However, I will be solely responsible for prospecting and building this. My deal sizes are pretty large and one deal can be enough to cover my yearly target so this new country is worth the investment.

    The key points are:

    1. We sell large equipment projects that are very high quality and have a couple of key accounts in this country already. These key accounts provide very large deals but are very infrequent.
    2. Our sales are generally pretty large ranging from 300K-2.5million with sales cycles lasting 8-18 months on average.
    3. We are well established and have worked with bluechip companies globally - by luck mostly rather than actively pursuing.
    4. The potential business is massive in the new country and there are maybe only 3 or 4 competitors that are based in the country.
    5. I know the potential clients are already buying from out-with their home country from my communications so far.
    6. I will not be living in this new country but will be frequently visiting.

    My strategy is very long term....

    Year 1

    • Lots of connections - Emails, calls, LinkedIn.
    • Lots of content posts showing case studies on LI profile to raise awareness of our company
    • Visiting the country for 1 week every month. Lots of visits and not worrying too hard about only visiting top prospects.
    • Sending lots of case studies
    • Building relationships with partners

    Year 2

    • Being considered for enquiries. Providing very good proposals so that we get considered seriously at the next opportunity. Not worrying that we may only be making up the numbers for tenders received.
    • Starting to have real relationships with customers. Multiple visits etc.
    • Still building network aggressively and promoting company.
    • Kick off one project. Some flexibility on our side to make this happen.

    Year 3

    • Being considered for multiple projects with a real chance of winning
    • Have a small network of key accounts who continuously provide enquires
    • Starting to ask for referrals

    Year 4 onwards

    • Building this account base and become my sole focus with visits only for very qualified prospects.

    I will of course be looking to win projects at every stage however I am trying to be realistic in what is actually required to properly grow and build a reliable pipeline in this country.

    I will also be managing my home country but this will eventually be replaced by the new country.

    Does anyone have any thoughts??? Or has done something similar in the past???

    submitted by /u/askingpricealan
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    Should I feel guilty for selling health insurance?

    Posted: 27 Oct 2020 09:19 AM PDT

    I'm not gonna say the company I work for because of privacy reasons, but I started working as a licensed health insurance agent for a company about 4 months ago after I graduated from college. No experience in sales or healthcare, but I have had a handful of sales and haven't had complaints up to this point, but I did some research online in regards to the policy my company sells and there are many. Lately, I've been feeling stressed about if the product I'm selling actually helps people. The last thing I want to do is scam someone and the policy my company sells seems like a great policy. Knowing how people feel about the state of healthcare in the U.S., should I feel guilty for contributing to the madness?

    submitted by /u/PaintedParadise
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    Breaking into SaaS sales, where to start?

    Posted: 27 Oct 2020 08:46 AM PDT

    What's up guys, first time posting here to please forgive any amateurs/noobish remarks or questions below. Still in my entry level role and new to sales so bare with me.

    Currently a virtual SMB rep at one of the big name payroll companies. Started out as an entry level outside rep but after a re-org, became a virtual inside rep for SMB. Company culture is great, love my current and passed team but Been through 3 different managers and Although I'm not doing bad I'm not necessarily blowing my number out of the water either. Tough to sell the product without being face to face but still very doable. Doesn't help that I had to build a completely new pipeline when I went virtual. Ultimately, I just saw this as a great vehicle into the sales positions so I wasn't planning on staying here that long anyway and I'm starting to get to the point where I may want to start up the job search again because I don't even have a manager right now.

    I've been stuck between pivoting into health care (prior internship experience in the medical device industry-2 summers) or SaaS and I've recently been leaning towards SaaS. Correct me if I'm wrong but I feel like what I'm doing now as a virtual rep is probably similar to what I'd be doing in a SDR/BDR with prospecting very cold leads, setting up appointments. Only difference is I do the closing also instead of setting up appointment for an AE. With that said I've got a some great experience here with a much better understand of the sales process. I don't have any prior experience in the tech industry and my degree in psychology definitely isn't applicable. (Regretting switching from MIS major to psych HARD right now but it is what it is)

    Ive done my fair share of research on what it's like in SaaS role and what I've taken away is that it seems to be lucrative and will always be a great role to be in with a young, driven, and supportive environment. Tech is booming in this day in age and is here to stay.

    My question is, with 7 months of payroll sales exp and 2 summer sales internship experience enough for me to land an SDR BDR role and also what companies should I be looking into? Should I wait a few more months? My tech knowledge doesn't go anywhere beyond the average joe. I was also wondering if their were some sort of certification I should go for that could help me not only land an interview but also to demonstrate a good enough understanding to actually land the job. Would their Be any books, websites, YouTube channels I could check out to sort of give me a surface level understanding of tech and selling software?

    Any help would be greatly appreciated, been a lurker in this sub for a few months now so it feels great to finally get involved!

    submitted by /u/Zenetsusama
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    Sales advice process

    Posted: 27 Oct 2020 08:39 AM PDT

    Hello, I've been in healthcare account management for awhile. I recently have been offered to go into laboratory sales with current company or stay account manager.

    I wanted to see what works best for you guys with your process to be successful in sales.

    I meet with my managers next week to see which direction to go.

    Any recommended questions I should ask before accepting sales position, as I'm a little hesitant to go into sales with current economy. Thanks!

    submitted by /u/Wellneos
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    How do you charge for your services?

    Posted: 27 Oct 2020 08:25 AM PDT

    I took a side hustle, the work is to contact local companies to get to partner with my client in exchange for a commission. They wanted 6 introductions done , but now I'm realizing that is not as simple as I thought it would be ( because some require 2 or 3 calls and emails ) and the agreement I got with my client for $ is low . I decided I'll finish with this but if they want to continue working I need to renegotiate the deal . How do you think is best to charge for this kind of services ?

    submitted by /u/hereispaula
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    Advice on commission structure for independent sales contractors?

    Posted: 27 Oct 2020 08:21 AM PDT

    Hi all - I know I ask for advice a lot but you all are just so great!!

    I'm a sales manager and have been tasked with coming up with creative ways to distribute territory and I have 7 hours to do it. We have 2 independendent sales contractors who are both in the same region of the state but two different major cities. They're fighting over who gets what account of massive companies who have locations in both major cities, hence the issue with simply splitting things geographically.

    Neither of them have started selling our SAAS yet but both have been building relationships with different people at the company for years. We originally just said whoever can close it first BUT we don't want our company to look bad to have 2 competing salespeople.

    One more thing - they're independent contractors and both have full time work, just do sales for our company on the side out of passion for our social impact and big commission checks.

    Any brilliant, creative ideas to split commission and keep things civil and collaborative? Has this happened to you? Keep in mind they're starting at the same time and are both well established in the community.

    submitted by /u/badassllamalady
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    What's the cheapest way to mass verify emails for cold campaigns?

    Posted: 27 Oct 2020 08:09 AM PDT

    I have a database of potential customers with 100k emails, however the quality is a bit iffy (in terms of bounce rate).

    Obviously, I don't want to be blocked and I am certain if the email goes through, because the list is very well targeted I can expect a decent conversion rate.

    What's the cheapest way to weed out the dud emails so my bounce rate/domain reputation doesn't suffer? (Preferably something cheaper than hunter.io, neverbounce.com etc.)

    submitted by /u/ulterior-motives
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    Compensation Plans / Should I Jump Industries?

    Posted: 27 Oct 2020 08:07 AM PDT

    Greetings,

    I've been in outside technology sales/account management (hardware -- audiovisual, access points, control systems, etc.) for nearly 10 years. Inside of that 10 years I have been with three companies, and I am about to celebrate my 5 year anniversary with my current employer.

    My main question is -- could I be making more selling other products? Should I consider diving into the world of SAAS or another industry all together?

    My current compensation plan follows:

    $50K base pay (on a draw -- paying that back)

    GP % 0 - 12.99% sale / (earn 14% commission)

    GP %13-17.99% sale / (earn 24% commission)

    GP %18+ sale / (earn 30% commission)

    With this plan I normally make roughly $120,000 - $150,000 or so per year. I have a sales quota of $2.5m and out of the 5 years I've been with my company, I've hit that and then some 80% of the time (4 years).

    I am located in the Midwest and while $120k - $150k is great, I just wonder if there are better options out there. I would be open to relocation. Thoughts? Would it be worth starting over in a new industry or market? Would my sales experience help me get into similar roles that are more lucrative?

    submitted by /u/Python_Pinball
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