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    Friday, July 12, 2019

    "Its too expensive" what do you do? How about you double the price? Sales and Selling

    "Its too expensive" what do you do? How about you double the price? Sales and Selling


    "Its too expensive" what do you do? How about you double the price?

    Posted: 12 Jul 2019 02:14 AM PDT

    (Car sales, but I've applied this in both advertising and software sales as well)

    Training a new rep, he has a hot lead. Lead is obviously qualified to buy. The Rep shows them a heavily discounted SUV that is essentially a base model.

    Customer is complaining that the price is too high. Rep comes to me and wants to know if we can discount it more, we can't we are bottom dollar. Plus I get the feeling this isn't even the right vehicle for the customer.

    So I say "Show them this top tier model" he goes "but thats a full $20,000 more if they said no to X what are they going say we go up on price by $20,000?" I said "Look I'll go with you"

    I go to the customer and I say "So I heard you aren't happy with the deal we offered you?" customer goes "nope we aren't, we think its too expensive" I said "I understand, look how about this?"

    I then showed them the fully loaded SUV that comes with heated, and cooled seats, nice leather interior, navigation, sunroof, bigger engine, adaptive cruise control, blind spot info system, etc, etc, etc, etc. I tie those features into a feature, benefit, real benefit pitch I.E (at least most of them)

    "This comes with adaptive cruise control, which will automatically slow you down if someone slows down in front of you, making it a more comfortable, less stressful driving experience"

    Then they ask me what the price is

    I hit them they bulk "Thats a full $20,000 more" I go "Yea I know, do you want it?" they think for a moment and go "Yea we do"

    And they bought.

    What happened is the sales person didn't really truly qualify the prospect (first mistake) the customer had driven to the store in a very nice Lexus Sedan, they are used to luxury and weren't about to go down from that. The reason why they didn't buy the cheaper SUV is because it didn't have they wanted, which mean any price was too expensive. When we went up in price (aka features) they started getting what they wanted. And the value exceeded price and thats when they bought.

    I've done this in both car sales, advertising, and software sales.

    Sometimes the customer will see the value in your original offer and go with that

    Sometimes the customer will see the value in the new, more expensive offer

    However this is how I traditionally deal with "This is too expensive" and it works...alot.

    submitted by /u/sting2018
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    I'm absolutely miserable at my new role and want to quit *update*

    Posted: 12 Jul 2019 07:14 AM PDT

    Link to previous post: https://www.reddit.com/r/sales/comments/cbjmdk/im_absolutely_miserable_at_my_new_role_and_my

    So figured I'd post a quick follow-up on what's transpired. After I posted that response I was feeling really depressed about my situation. A member of leadership saw I was obviously distressed and we had a long 1 hour chat privately where it honestly felt like a therapy session. He listened and listened and listened. I poured my feelings and thoughts on the matter. When it was said and done I left that night and as I got home I was messaged by a friend about wanting more information on getting her credit fixed.

    The next morning I was pulled into the training room and met with the class of new hires. My manager told me to read the script aloud to the trainees. I was reluctant because I didn't think I was qualified to give any form of a pitch aloud but I pushed forward anyways. So I read the script and brought in my bridging statements that i say to clients. When it was said and done my manager told the class aloud that my pitch was perfect. I thought he was just being nice honestly.

    He pulls me aside and tells me that what I did in the classroom shows that I have the talent. That I need to believe in myself and I got this. It was emotional to hear that and I cried to myself the next day.

    Had 3 consultantations that same day and had a deal that I thought ghosted who contacted me back and signed. While I still have my doubts, I've decided to stick it out.

    Sending this same post to /r/askmen, had I not asked this sub I would've been in an echo chamber of negative thoughts. Completely different attitude coming into this sub. So I wanted to say, thanks everyone, and especially thanks to my supportive team. I literally would've already quit. I think it'll be a great day today.

    submitted by /u/Bodacious_Dad_Bod
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    I got the job!

    Posted: 11 Jul 2019 06:56 PM PDT

    After submitting dozens of resumes, going through four rounds of interviews and sending follow up thank you emails I got a call from the hiring manager and he's offered me the position.

    I have worked in operations management for years and decided to pivot into sales. I've worked a couple of B2B jobs over the past 18 months. My business acumen was the big differentiator for me.

    I'll be an AE at a Fortune 500 software firm. Pay is great. It's a game changer for me.

    Thanks to everyone in this community. I have read through dozens of posts. Sorry if I'm rambling but this is a really big deal.

    Now the work begins!

    submitted by /u/nice_guy_sometimes
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    Friendly reminder to have some fun!

    Posted: 12 Jul 2019 10:30 AM PDT

    We all know how the daily grind of sales can really take its toll on your psyche. I work for a SaaS company and things slow down during the summer months, which can make that grind even worse.

    To shake things up, our team challenged each other to say "bingo, bango, bongo" on a web demo to shake things up and inject some fun.

    My buddy got the W.

    https://youtu.be/FnuVwqFp2kY

    Remember to have some fun with sales cause we all know if you take things too seriously it can really grind you down.

    Happy Friday!!

    submitted by /u/MuchGrooove
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    In depth online or book resources for specific and various sales industries?

    Posted: 12 Jul 2019 10:03 AM PDT

    I know I want to go into sales as a career, as I enjoy selling overall. However, I have no idea what I want to sell. I've done some research on what fields I could go into but so far the resources I have found are too general for me. I am looking for more specific and a various sales field/industries instead of general.

    Which is why I'm asking

    1. What online or book resources can I use to help me identify an in depth analysis of specific and various sales field/industry I should go into?
    2. Is there a Myers Brigs test for salespeople that can identify what their sales personality is?

    Any help, advice or a specific direction of where to go would be appreciated.

    Thanks

    submitted by /u/jshep358145
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    Exit opportunities once in sales?

    Posted: 12 Jul 2019 12:45 PM PDT

    I've been in sales for about 4.5 years now, 2.5 years in commercial banking, 2 years in a mixture of tech sales (Salesforce) and now at an alternative investment shop. I don't plan on leaving just yet because the money is bloody amazing (and I haven't been long enough at my current job), but I do know I can't do this for much longer. I find it mind numbing and boring.

    My time in commercial banking was good, but it all went downhill from there. Salesforce wasn't the kind of environment for me, I didn't enjoy the way that we were selling (having to rely on an SE all the time wasn't great), and this current job is simply, like I said, very boring.

    I'm hoping to keep milking this job for another 9-15 months to make as much as I can, but my next role I would like to depart from sales, while still maintaining a decent salary. My job title currently is Regional Sales Manager (went from Account Manager Small Business to Account Manager Commercial Business to Account Executive to Regional Sales Manager), so it shows a decent career progression

    submitted by /u/parad0x88
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    Sales in a niche market

    Posted: 12 Jul 2019 12:43 PM PDT

    Longtime lurker, first time poster. I'm an Account Executive for a record retrieval company for litigation support services. I love the company I work for, the job I have is perfect for me, but man, this is such a niche market.. so I'm hoping I can get some pointers from some pros!

    A caveat to this industry is that many law firms don't necessarily want to use a record retrieval company. As a former paralegal, I can somewhat understand the source of the "why." Many offices are still relatively old school and not interested in going electronic, which I kinda get. Annoying nonetheless, since it's tough to even make the opportunity to pitch. Without running the risk of sounding overzealous or preachy, I truly believe in our service being of a really pivotal benefit and terrific asset to any office...

    I should mention that I'm actually relatively new to sales, so I also need to work on that confidence building, really jumping into taking that initiative, etc.

    I would LOVE some tips, pointers, podcast/YouTube/book suggestions, and/or anyone's perspective or insight on how I can really try to make this business flourish.

    submitted by /u/Foops69
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    I just found out people can know when I opened their email... do people know when i open and listen to their voicemail?

    Posted: 12 Jul 2019 12:41 PM PDT

    Wanna know before im about to pretend that i didn't listen to someone's voicemail. If someone has this tech, he does.

    submitted by /u/FullFloor
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    Career Development

    Posted: 12 Jul 2019 10:09 AM PDT

    Hey all,

    I'm a recent college grad with a background in operations management and analytics, and I'm starting my first BDR role later this month. I love the concept of sales, and have no problem starting at the bottom, but ultimately I want to move into a role surrounding Sales Operations. These roles usually require a few years' experience, and I was wondering if anybody's got advice on how to most effectively prepare myself for this kind of position a few years down the road. Thanks so much for any advice!

    submitted by /u/tcd513
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    Every single new business appointment I've had lately has canceled last second. Just bad luck?

    Posted: 12 Jul 2019 07:29 AM PDT

    It's becoming a bit of an inside joke at my office, because every new business appointment I've set up in the last couple months seems to cancel on me last second - and then usually ignores rescheduling requests.

    I had two appointments set for this afternoon, and they both just canceled virtually back-to-back. I had played email tag with another prospect for about a month, he was out on medical leave for a bit, but was always responsive to me. We finally settled on a time 2 weeks ago, and then the day prior, he emailed to request a reschedule. Since then, I've tried reaching out 3 times and haven't received responses. That's just a couple examples, but in general this seems to be a trend now and as a result my pipeline is dwindling.

    Does this happen to anyone else? Is it just bad luck or am I doing something wrong? Haha. I don't get it. I am still trying to keep my head down and move forward but it's almost ridiculous how many cancelations I've had, always last-second.

    submitted by /u/paulrudder
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    Guys im in trouble please help: Great money but the offer is in a division I think will fail, should I take the offer?

    Posted: 12 Jul 2019 07:29 AM PDT

    Guys im in trouble please help

    I work in inside sales, newly set up division last september.

    None of us have earned the company any money ( all 8 bosses included) so far but we earn good basic and the bosses want to extend my contract and increase responsibility/hours worked.

    I think this division is a sinking ship and would like to transfer but no positions are open, they seem to be offering extension or nothing. On the ither hand im the front runner for a competition in which you get immediate promotion for winning.

    I get job offers all the time (like literally 1 or 2 a week from people I meet who want me to come sell for them, but none are for as good money as this place offers but Im pretty sure I could be an actual success there.

    what should I do?

    submitted by /u/morgandavies834
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    Need Adivce

    Posted: 12 Jul 2019 06:51 AM PDT

    Hey everyone,

    So I just started a sales internship and I was having some trouble with client engagement.

    I wanted to know from people in the industry what methods you're using to keep clients engaged and on track especially through pilots. If you could also include what industry in particular you are in that would be a huge help.

    Any and all help will be appreciated.

    Thank you!

    submitted by /u/UrethraXtreame
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    Fall from Grace. Mental rut.

    Posted: 12 Jul 2019 06:49 AM PDT

    Sorry for the long rant.

    Hello fellow sales people! I am in a rut over the last 3 months. Background; I've been at my current position for 3 years (Cell phone sales) and in all that time I've fluctuated between 1st and 5th in the store but in the last 3 months I've been pretty much dead last. I haven't changed my pitch at all. I still greet the same volume of clients I have been. I honestly don't know what to do. I've tried different styles of selling and I can't seem to get out. It doesn't help that the way we now sell devices has changed in the last week which everyone has noticed it's had an impact it the volume. As here in Canada consumers hate putting money down for phones. And even with zero down we still have to collect the taxes on the full price of the device upfront. But that's off topic. I just really want advice in what the fuck to do. I know I'm not in any danger of losing my job but I feel so disappointed and awful about my performance. Thanks in advance people❤️

    submitted by /u/Zorthomis18
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    Sales Employee's Need...

    Posted: 12 Jul 2019 04:43 AM PDT

    Hello everyone,

    This is the best platform for me to get the feedback I am looking for. I would like to know what you believe, or rather what you know a salesperson needs in order to be successful. Focusing on what an employer should provide.

    (ie: CRM, Lead Generation, Training, Etc.)

    This is in regards to a small business looking to set up sales people (Inside & Outside) for success as opposed to letting them fend for themselves. Let's hear what you've got!

    submitted by /u/TheRedditAtWork
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    Is it time to give up?

    Posted: 12 Jul 2019 03:16 AM PDT

    Hi guys,

    Reaching out here because I'm at a crossroads right now in my career. I left a big IT company after 11 months because I didn't like the industry nor did I like dealing with the various levels of hierarchy. The comp plan wasn't great either. I had no problem making calls, but creating new service and product opportunities became difficult. I sold into enterprise companies across the manufacturing, hospitality, food service industries.

    My previous sales job was in the trade show industry and that ended after 3 months due to performance. I had trouble setting meetings for new clients that I admit was due to my inexperience.

    My issue here is that I'm not sure if I want to continue sales. I came into sales because I wanted to make money and I really believed I can help people with advice/recommendations. But I guess the grind of finding a sales job in an industry that I'm uncertain about is what's getting me. I'm 25 and feel like the merry go round of sales jobs without any consistent success burns me out.

    I am looking at edtech companies in Chicago but I've been getting rejected into the final rounds. My pitch is on point and when I ask for feedback on the interview, I'm given the usual "we're looking for more experienced candidates in this role". Which is funny considering these are entry-level SDR/BDR positions.

    Should I move on from sales? Not sure what positions I can use my sales skills for, but I did learn a whole lot from the experience in terms of just dealing with people and keeping vigilant with a calendar.

    Any advice here would be appreciated. Thank you!

    submitted by /u/dchd99
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    Post trade show, trying to reach prospects

    Posted: 12 Jul 2019 02:03 AM PDT

    Dear sales experts, I would like to ask for help. As title goes, I went to a trade show and meetings with prospects. I have tried to reach them(several times to those who said hey we would like to establish cooperation/become a distributor) But after I tried every means(can't call internationally) they simply dont answer. I get they might have found better deal. But still a simple message would have sufficed that's all. Yeah sorry about rant. So how should I proceed. I mainly use WhatsApp to send messages. I have tried one clever thing messaged prospects with boss's phone and bam they answer. Please help

    submitted by /u/StunningAssumption
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    after 25 months as an SDR, I finally got promoted to AE today and boy does patience pay off.

    Posted: 11 Jul 2019 01:22 PM PDT

    Been working for an emerging software company in the midwest for past 2 years and have been quite down on myself when it came to a promotion and being given an opportunity. I had some "promised" promotion fall through, I've thought about quitting and finding a new job, but today ladies and gents, I was given an offer letter that essentially doubled my OTE and got me out the this hell role people call SDR.

    Keep grinding, stay focused. Time to sell some fucking software.

    I FEEL LIKE WILL SMITH IN THE PURSUIT OF HAPPINESS WHEN HE FINALLY LANDS THE JOB!

    submitted by /u/21yroldwhitekid
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    What are some great blonde moments

    Posted: 11 Jul 2019 08:43 PM PDT

    Here is one I had recently

    Emailed some paperwork to a customer, he had to print it out and fill in some details.

    He calls me back and goes "Sting I'm really sorry but I printed out what you emailed me and then I accidentally shredded it would you mind emailing me another copy?"

    I think for a moment and go "Did you delete the email?" he goes "no" I said "Why don't you just reprint it then?"

    He thinks for a moment and goes "O I'm sorry I'm not having the best of days right now"

    We both laugh, he reprints the paperwork all is well in the world.

    What are some great blonde moments you guys have had?

    submitted by /u/sting2018
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    How Can I Improve my Initial 30 Second Pitch (inside Sales)

    Posted: 11 Jul 2019 08:41 PM PDT

    Hi ____, My names Josh and I work for Telus small business solutions [pause]- wait for response

    How's your Friday going? any plans for later? [Pause] - wait for response

    Anyways, The reason for my call is we recently installed Telus PureFibre Internet in your community, and are offering 2 months free on internet, Phone Services, and Optik TV with no contracts, so you can cancel at anytime.
    then I go directly into discovery questions
    1. who's your current service provider=> Shaw Telelcommunications
    2. what services do you have with them? how many phones, tv's, internet speed

    1. Do you feel your internet is as good as it can be? if they say its not the greatest I dig for pain and reasons why...

    2. Do you mind if I ask how much your paying monthly with them for all your current services? Then once they tell me how much their paying, I tell them I can easy beat that price, and ask if they'd like a competitive quote over the phone.

    A lot of times i give them the quote and feel like i'm chasing them after trying to get there business license number and shaw(Competitor) bill so I can port everything over to Telus. which is a pain.

    Any advice though on my pitch and how I can improve it would be greatly appreciated. Thanks!

    submitted by /u/Spatz901
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    Time to move on?

    Posted: 11 Jul 2019 11:51 PM PDT

    A bit of background. My company was a family owned company for over 30 years. I came on board 6 years ago and did very well. 2 years ago We were bought by a client and then sold to a PE firm. During the 6 years I have become an expert an the industry, and am frequently a panel speaker at conferences. I have developed a fantastic reputation. On top of that I've launched three new products, all of which have been successful. That brings me to today. I'm already at 100% of quota in July. My boss asks me about a client sending a cancellation notice for a small segment of their business. They haven't accessed our service for 3 years, but they paid the bills. It was a glitch. Not a big deal, and I'm working on an entire enterprise contract with them at the moment, but we keep the vast majority of their business.

    My boss brought me into his office and berated me. The door was open. Everyone in our office heard it. He said that I need to manage my clients better, that I am coasting, I make too much money, we're growing and we will be double the size next year(I wonder why we can afford to do that/ threat), and that it wasn't just about me. It was our entire sales force, and our entire staff! I lost our company 12k and I brought in 1.6 million in new business in 1 year for a 6 million dollar company.

    I love this industry. I love this space, but is there any coming back from that verbal lashing in front of my entire company. Should I escalate this to someone, or should I get a new job?

    submitted by /u/MattSFChi
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    2 Job opportunities, help me pick

    Posted: 11 Jul 2019 11:08 PM PDT

    Hey everyone,

    my name is Tim, I'm 28 years old, I live in Germany and I'm a crossbreed (🇩🇪🇺🇸).

    I have had a bit a bumpy ride...to say the least:

    I used to work at a radio station as a "Media Consultant", selling, planning, producing radio ad's. I exceeded my annual forecast by 300% after just 10 months and made some good money.

    I had a very good relationship with my Boss (we still call regularly and visit each other), he knew that I am not made for office life and that I "belong on the road just closing deals". We would hang out after work and do stuff on the weekend, sometimes even close new deals i. E. at a restaurant we ate at.

    Fast forward, he quit his job, to be closer to his family in Munich, which I of course was pretty sad about. Especially because I didn't get along with his successor. He made it mandatory for me to be in the office 3 days a week, he fired my assistant (who would make appointments & do all the paperwork) and working there was legit hell from there on.

    As it is with pretty much any sales rep., I had so many offers, from so many clients to come and work for them that I decided to move on.

    And boy did I chose poorly.

    The company I decided to go for was an event agency. Same job, different product. They made me an offer, I simply couldn't refuse. Just my base salary would have been enough to live a good life, so I signed the contract and started work on the 1st.

    5 days later I was fired.

    The company lost a big client and with that 600.000€ they simply couldn't afford me anymore.

    I couldn't go back to my old company, because when I quit, the CEO tried to make me stay in 2 private meetings that he had to cancel his vacation for...no way they would take me back.

    Fast forward to today:

    My former boss called me and told me that he is now the CEO of a Tv & Radio station in Munich and he wants me to come work with him. He didn't tell me my salary yet, because we haven't had the official interview yet but he basically signaled me that I wouldn't have to worry about money. However, his prices are very similar to our old radio station so I assume the salary will be somewhere in the ballpark.

    The second job offer I have is at a company selling merchandise/"swag". Pens, umbrellas, etc. all these little gifts that companies can print their logo on and give to their clients.

    The industry and especially their business is booming!

    I already had the interview and they loved it. It was a very unconventional interview as they wanted me to sell them a product, in order to test my skills. I took a gamble and...

    I sold them a pen(theatrical, I know)...and they loved it. They told me I'm hired and that they finish the contract and send it to me right away.

    Said contract arrived today: - No mandatory office days - My own assistant - Company Car - 25% commission at a forecast of 400k - Very small base salary of 1200€ after taxes

    On top of that, the Job would be in Cologne, which is important, because my girlfriend of 3 years lives in Amsterdam and Cologne is much closer to Amsterdam than Munich.

    To summarize:

    Job 1: - Working with a good friend of mine who is also gonna be my CEO - Commission probably around 15% - Base salary probably around 1500€ - Safety commission probably around 1500€ - Working in Munich (800km away from Amsterdam)

    Job 2: - Selling Merchandise - Commission 25% - Small base salary of 1200€ - No safety commission - Annual Forecast of 400k

    At 25%, if I only do so much as to reach my forecast, it would mean I make about 100k a year...

    Thoughts?

    submitted by /u/Uber_Owl
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    I just got a sales job that is entirely web chat. What are some tips and tricks to closing the deal?

    Posted: 11 Jul 2019 10:31 PM PDT

    I have never done sales, let along text based sales. In person I feel like it would be easier. What are your favorite tips, or just things you that I, as a newbie, should know to make this path work for me?

    submitted by /u/Paign
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    Sales in shrinking niche market

    Posted: 11 Jul 2019 10:07 PM PDT

    What are your ideas, tips and tricks in increasing sales when the market you work in is shrinking and your company is basically a buy and sell distributor with a reasonably well known brand?

    submitted by /u/outverto
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    What was your first sales job and how did you get it?

    Posted: 11 Jul 2019 03:44 PM PDT

    I am 19 years old and I'm very interested in sales. I have been trying to get a sales job but it seems like every place wants someone with sales experience. Are there any companies that you would recommend applying to?

    submitted by /u/BigBulls4
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