Startups Weekly Feedback and Support Thread |
- Weekly Feedback and Support Thread
- Need Advice: our app developer got paid, then didn’t deliver, promised to fix it all then went to work very well known startup and stopped doing any work and now I’m stuck.
- What are some of the most difficult questions from key stakeholders you have received?
- Need advice and feedback on (another) app idea posted in r/startup
- Bespoke customer terms for B2B SaaS?
- Why people who tell you your product is "cool" or "fun" are your worst customers.
- Need advise on what to learn as a non-technical founder
- Approaching customers about acquiring your startup?
- Finders Fee
- Need to replace Ruby on Rails dev pronto. Advice?
- I know customers are out there, but I don’t know how to get to them.
- Developing Dating Apps. Too late to get in the game?
- How to capture my expansive role on a resume?
| Weekly Feedback and Support Thread Posted: 08 Oct 2018 04:08 AM PDT Create something? Let's see it! Feedback or Support RequesterPlease use the following format:
Post your site along with your stack and technologies used and receive feedback from the community. Please refrain from just posting a link and instead give us a bit of a background about your creation. Feel free to request general feedback or specific feedback in a certain area like user experience, usability, design, or code review. Feel free to request support with hiring talent, finding a job/clients, recruiting a co-founder, getting your pitch deck made, or anything objective based that is specific to your startup. You can also receive advice and feedback in instant chat using the /r/startups discord. Feedback Providers
Support Providers
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| Posted: 08 Oct 2018 07:14 PM PDT So I founded a start up in Washington DC about 10 months ago, and hired an iOS developer to build the app. He was doing an amazing job and was ahead of schedule, and things were looking really good. He than decided to refactor and recode much of the app, to make it even better. Amazing right?, only problem is he got a job from a big startup in and dropped the work and left midway through. Which left me with a broken and unfinished product. He spends 3 months promising to fix and complete the work and does nothing. I now have sunk $100k into this startup, and have a broken product. He's definitely taken advantage of my patience. We have a contract that states 1) he will notify me within 5 days of any delays to delivery of the app milestones, 2) he won't take on work that would interfere with completing this project and 3) he would deliver it bug free. He has done none of the above. My question is what would you do? Sue? Small claims, Move on?, other? [link] [comments]  |
| What are some of the most difficult questions from key stakeholders you have received? Posted: 08 Oct 2018 11:05 AM PDT
For everyone in the startup community, Q3 financials and board meetings are just around the corner, so I am very curious what difficult questions others have had from their boards, investors, or lenders. I'm also curious how these individuals responded to the difficult questions, and most importantly for everybody in this community, how they could have better prepared. [link] [comments]  |
| Need advice and feedback on (another) app idea posted in r/startup Posted: 09 Oct 2018 02:51 AM PDT Sorry to bore you guys, I know there's an influx of app ideas in this subreddit so I'll be short. Fitness apps are very saturated and most of them want to a) log your workouts and b) track your steps/location/distance. That's the norm now. This idea involves more of the habit/motivation side of it through the use of game elements. I won't go in more detail but here's a survey I would like you all to fill on google forms so I can get an idea about the demand for this app idea. I am also looking to build a team so will be needing UI/UX designer, a programmer, etc. What's the best way to find technical people like this and what's the best way to get funds? I was thinking of an equity crowdfunding but not sure how to go about this. [link] [comments]  |
| Bespoke customer terms for B2B SaaS? Posted: 09 Oct 2018 02:34 AM PDT Hi r/startups! I am a co-founder of a small startup based in Sydney. We build B2B SaaS software, typically for medium–large businesses. We have a few hundred customers, most of whom have been fine with signing up to a paid subscription under our standard customer terms that are published on our website. The larger ones often email us with legal, privacy, or security questions but mostly it's been pretty straightforward. However recently we have had more and more potential customers start asking us to sign their bespoke NDAs or try to negotiate our standard customer terms into a bespoke contract for them. For example last week we had the head of design from a well-known tech company reach out to us wanting to use our product. He wanted to go through a legal and security review first. No biggie – I sent him all the relevant links to our legal terms, privacy policies, DPA, security docs, etc. Today he gets back to me with a .docx version of our terms attached to the email, and it turns out their "Contract Negotiator" has made 342 comments or changes to our standard terms. To be fair, most of them are wee wording changes (e.g. adding "except as stated herein" seems to be a favourite) but then there some big ones – namely changing the jurisdiction of the entire contract to England and Wales instead of Australia! We are nowhere near big enough to take on the administrative burden—let alone the legal costs and liability—that comes with having different terms for different customers. We also do not charge enterprise prices (the absolute most you can pay for our product is $2,388 USD / year). I've been upfront with these people and telling them we're happy to review their changes and incorporate small changes into our standard terms so all customers benefit, while telling them a firm "no" on any unreasonable requests. From my perspective it's basically a free legal review. I'm curious to hear from other B2B SaaS founders – have you encountered this before? What has your strategy been? Do you try to accommodate them or tell them no? For people who have worked at larger SaaS companies with enterprise customers: at what price do bespoke contracts and terms start becoming a major part of the equation? Thanks! [link] [comments]  |
| Why people who tell you your product is "cool" or "fun" are your worst customers. Posted: 09 Oct 2018 02:25 AM PDT When you're building a new product or feature you should stay away from people who speak "positive" feelings. People who tell you your product is "cool" or "fun" are not your best customers. This is not problem-speak. One of your priorities when building a new product or feature is making sure that you're not wasting your time. But how do you that? The best way is to listen to how your customers or potential ones talk about the problem and the solution. Your best customers will be people for whom the specific problem you're trying to fix is a Tier-1 problem. What is a Tier-1 problem? A Tier-1 problem is one of the top 3 issues they are facing on a personal or professional level. We all have far more than 3 things that are complicating our lives, but we also dedicate the majority of our time and effort to fixing our most pressing problems. They are problems that cause them real pain, for example by costing them money, slowing them down or affecting their personal/professional life in a big way. When these people talk about these issues, the emotion is rooted in pain, in fear, in discomfort. "I desperately need to do X in less than 30 minutes." "This is costing me too much, I'd pay good money for something that halves the cost." 'If you add this feature it will save my ass and I'm happy to pay double what I'm paying now to get it" People who are experiencing a Tier-1 problem are always going to pay good money to fix it. Remember: people don't buy vitamins, people buy painkillers. [link] [comments]  |
| Need advise on what to learn as a non-technical founder Posted: 08 Oct 2018 07:52 AM PDT Hi all, am planning to set up my own start-up, and it'll be primarily based off mobile applications. As someone with no programming/IT background, i need some advise on what to jump in on. My app has to be released on both iOS and Android, and i understand it is not possible to simply copy and paste the code. Furthermore, i don't plan to release a simple app, it would include location-based-services, transactions, user submitted content, and eventually getting merchants on board as well. Based on what i've been researching, ive come to realise i would probably use React Native alot, to be able to save time on certain chunks of code to re-use. However, i also understand i would still need to use swift/javascript (?) to integrate the React Native codes into the respective platforms for iOS / Android. I also understand i would need some fundamental/conceptual knowledge of HTML too. So my questions are:
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| Approaching customers about acquiring your startup? Posted: 08 Oct 2018 03:21 PM PDT What are the risks here? One of our customers is very close to our space and I think they would be a good acquisition target. The challenge I have is that if I approach them, and they do due diligence and aren't 100% happy we might also lose them as a customer. OR just talking to them might make them think we're risky as a provider. I guess one alternative is to have an aggressive position here and just take all these issues heads on and frame it that we're considering doubling down but also think an acquisition might be valuable as well. Thoughts? [link] [comments]  |
| Posted: 08 Oct 2018 02:09 PM PDT Question related to finding funding for a start up company and receiving a related finders fee. I have been doing some research and understand that you need to be registered with the SEC to be able to receive any payment in the form of a finders fee. I was discussing working with a group and potentially receiving compensation as a % based off of funds raised through generating interest and setting meetings. In light of this, how would you structure a contract/agreement around the compensation? E.G. I find an investor who has $500,000 and is interested in private placement in this startup, I set the meeting and do a pitch to get them interested before they move to CEO and team to learn more. That investor decides to put in money, the company provides me with compensation based off of amount invested. How would you navigate this process? EDIT: Found this link sayin that California legalized it, and I live in California and company is based in Cali. https://www.investmentlawblog.com/2015/11/24/californias-new-law-legalizing-payment-of-finders-fees-to-unregistered-persons-for-securities-offerings/ [link] [comments]  |
| Need to replace Ruby on Rails dev pronto. Advice? Posted: 08 Oct 2018 12:23 PM PDT I have a somewhat successful ed tech website and just signed a deal that could be really significant. The deal requires some updates to my site (a digital flashcard site written in Ruby on Rails that uses spaced repetition - URL is spacedrepetition.com for the bored/curious). Unfortunately, the one developer at the shop I work with who is really familiar with my code base just announced he's leaving...and the new contract I signed requires modifications to the site to be made fairly soon (plus, I rely on him for fixing bugs that arise, customer support for tech issues I can't handle, etc.). Any advice on what steps to take to (a) find someone to do some quick Ruby on Rails dev work, who (b) hopefully becomes a long-term collaborator? It's a bit of a sticky spot because the revenue from the site allows me to hire/fairl y compensate a contract developer, but isn't enough to hire someone full-time. [link] [comments]  |
| I know customers are out there, but I don’t know how to get to them. Posted: 08 Oct 2018 12:11 PM PDT Hi everyone, I created a startup focused on tourism, and my main customers are tourists visiting my city. (I'm using my city as the testing grounds currently). So far, everyone I've come in contact with loves the idea. I have a legitimate site, blog posts, social media, advertise, go out and talk to people, but I can't find a reliable source for customers. The challenge is having the customers buy my product before they arrive to my city, so I can't really just go out and talk to people because the tourists that are already here are here for a limited amount of time and have their schedules already set in stone. I'm banging my head on the wall trying to figure out where to find my customers, but everywhere I look, it's not sustainable or it doesn't work. Any advice? [link] [comments]  |
| Developing Dating Apps. Too late to get in the game? Posted: 08 Oct 2018 09:05 AM PDT With all the dating apps in world. I was wondering... what's one more app to add to the list? A year ago I have made a dating site. It costed me $2000 to develop everything website alone. But the programmer kinda...sucked. Always issues, he never tested for bugs or anything. It was a decent state at one point to get on to marketing the site. I roped in about 160 users within 2 weeks. Problem is they never returned. I then ran into some bugs again that I found on the site and got frustrated. I Shut down the whole site out of anger. Fast forward today. I think about reviving my Dating site. But turn into an app. But I feel like it's too late since the competition is crazy. Do you think it's worth it? [link] [comments]  |
| How to capture my expansive role on a resume? Posted: 08 Oct 2018 08:17 AM PDT I just parted ways with a startup in NYC. I was there for close on two years. I started as it's first hourly employee and worked my way up to a salary role in operations and logistics. Over my time at the startup I managed a huge variety of responsibilities, projects and tasks. As I now go to write my resume, I'm not sure exactly how I should list all that I did. It feels like my roles with the company should take like a page to cover. I'm thinking the best way to cover this in a concise resume is to generalize my responsibilities and then edit it when I apply for specific roles where my experience is relevant? Any advice on this front would be so helpful! Thank you! [link] [comments]  |
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