Startups How to justify a fee to customers while maintaining a customer-focused attitude |
- How to justify a fee to customers while maintaining a customer-focused attitude
- What Do you think?
- What is the best place/way to find a co-founder?
| How to justify a fee to customers while maintaining a customer-focused attitude Posted: 02 Dec 2017 12:56 PM PST I am the CSM at a startup subscription service. We offer free shipping for our subscription shipments. In the event that a customer relocates, doesn't update their address with us, isn't having their mail forwarded by USPS, and the shipment is actually delivered to their previous address (versus being returned to us), we request a $5 re-shipping fee in order for the shipment(s) to be replaced. The $5 fee is just under 33.5% of our monthly fee that they have already paid. The fee is per shipment meaning if their last 4 shipments were delivered to a previous address before contacting us, we ask $20 to replace all four. I am trying to find a way to phrase it in a more positive way so that it sounds less like a consequence and more as a favor to the customer. However, when people do not contact us until 4-5 shipments have been delivered to a previous address, asking $25 never goes over well. My CS team frequently receives the same kind of response - "I am not paying more money to receive something that I have already paid for." We do try to clarify that the fee is only required because the shipment has been delivered to the address they requested their orders be shipped to and were not returned to our facility.
Any advice would be greatly appreciated. Thank you! [link] [comments]  |
| Posted: 02 Dec 2017 08:59 AM PST I think these days' organizations are focusing only on creating Managers, NOT LEADERS. These days' companies are promoting someone to Managerial post who has good technical knowledge/product knowledge or who is bringing business to the company. In this process, companies are able to appraise an individual but they are a failure to create Leaders. In my career life, I have seen a lot of managers who are all working hard, they are passionate about their job, they have good product knowledge but they have 0 knowledge about people management skill, they are unable to show correct path to their subordinates. I personally believe, people management skill is an essential factor to become a manager/leader, only technical knowledge is not sufficient. If I have to promote someone for the Managerial role, will choose a person who has the ability to lead a group of team, who can be group protector, who can be an influencer and who will work and motivate others to work for company goals and company success. Let me know your thoughts. [link] [comments]  |
| What is the best place/way to find a co-founder? Posted: 02 Dec 2017 05:29 AM PST Now, let's say I have a very rough business idea that I would like to pursue. But I know that I won't be able to do it alone and don't have any funds yet to hire any employees. How do I go about finding a trustworthy co-founder if I know that none of my friends or acquaintances in my circle would be the people I would like to build a business together with. Do you think that searching and after bringing a co-founder on board could be done in the same kind of process as hiring any other employee (job-post, interviews, selection process ..)? [link] [comments]  |
| You are subscribed to email updates from Startups - Finding problems and solving them!. To stop receiving these emails, you may unsubscribe now. | Email delivery powered by Google |
| Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States | |
No comments:
Post a Comment