I fired a customer today - don't be afraid to stand up to abusive customers in your business (no matter how bad you need their money) Entrepreneur |
- I fired a customer today - don't be afraid to stand up to abusive customers in your business (no matter how bad you need their money)
- Our AWS bill is ~ 2% of revenue. Here's how we did it
- You don't have to be a master salesman to use this NEGOTIATION strategy. This will help you close deals almost EVERY time.
- CEO Short list
- Hey everyone, I am launching a website for my startup. I want to reach a target visitors of 60k within 3 months without spending on marketing (India is geography) .All I have understood till now:
- For Affiliate Marketers who tried both Organic traffic (SEOs) and paid traffic (GOOGLE & FACEBOOK), which you felt better to improve your sales ?
- Switching from project based to retainer based for my videography and animation business.
- Any succesful CBD entrepreneurs who would like to offer some guidance to a rookie?
- Would it be smart or stupid to name a blog/online business similar to a well-known competitor?
- Launched SASS Product - Growth Advice?
- People who have run startups and small businesses: What’s the same? What’s different? How has your experience with one helped the other?
- How do you prevent ambition crossing into hubris?
- Switching from SMMA to Forex
- Partner Wanted
- Finding the right developer.
- How do I pitch my product to companies that might be interested?
- Private video hosting suggestions
- How to issue shares safely?
- How could I enter the disc golf market?
- Optimizing warehouse order picking efficiency
- What would be the best way to ship from China to the US/ Europe?
- Love creating app prototypes on Adobe XD. Hoping to build a portfolio. Will work for free!
- What do you think about this promotion deal.
- Alibaba NEWBIE here.. Can anyone educate me about shipping agents? When do I need one?
| Posted: 28 Jun 2020 11:58 AM PDT I own and manage 7 self storage facilities in upstate NY and PA. We pride ourselves on the best customer service around. Always smiling. Always very respectful. We go out of our way to make things right when we mess up. We also fight hard for rentals and new customers because we need them too survive. But a lot of customers are super entitled and down right mean. It sounds silly but some use controlling and emotionally abusive tactics to get refunds, take advantage or get their way. We had a customer who fell behind on rent. When we reached out she was upset about the lack of a rope hanging down from her unit door. Claimed she couldn't use it properly. Claimed we were discriminating against her for this reason or that reason. She continued to harass our customer service rep with a lot of offensive language and threats on the phone. I had our maintenance guy stop by and install a rope (this was her first complaint on the matter) and then I called her personally. She insulted me. She spoke to me like I was 5 years old. She used a lot of profanity. She threatened online reviews. She threatened lawsuites. It was a wild conversation. At the end of her lecture she demanded 2 free months of storage and a reduced rate moving forward. If we didn't comply she would sue us. So I told her the address of my attorney and asked her to send a formal letter to him with any grievances and told her she has 30 days to get her stuff off my property. I thanked her for her time and for giving us a shot but made it clear we were not willing to do business with her anymore. [link] [comments]  |
| Our AWS bill is ~ 2% of revenue. Here's how we did it Posted: 27 Jun 2020 11:31 PM PDT Server cost is usually not a concern for most funded startups, but for a bootstrapped SaaS product like ours, it was important to have an AWS bill that is easy on the pocket and a little more proportional to the MRR. To that end when we started superlemon.xyz one of the first things I did was to find ways to consume the least amount of resources on the cloud. We currently serve a traffic of ~ 250 requests per second with our AWS setup. Most applications require certain common cloud resources and these include: - Compute instances - Database instances - Caching instances - CDN - A web server that acts as a reverse proxy and load balancer I will now go through each of these resources and talk about both the expensive way and the cheap way to implement them Compute instancesWhen it comes to compute instances, most people go with AWS EC2 instances. EC2 instances are the safest choice to make for running server applications as they are highly configurable, scalable and you can change the configuration on demand according to your needs. However, sometimes you do not really need this level of control on your compute instances and that brings us to AWS Lightsail. Lightsail as the name suggests is a lightweight version of EC2. Under the hood Lightsail instances are actually EC2 instances, but this is not apparent to the user and unlike the highly configurable EC2, Lightsail comes with a fixed configuration that once you provision cannot be changed. The billing is also a fixed amount per month as opposed to EC2 which is billed by the hour. An EC2 instance with 2 virtual cores, 4GB RAM and a storage of 80GB costs roughly 37$ a month and a Lightsail instance with the exact same configuration costs 20$ a month which is almost half the cost! The only drawback here as previously mentioned is that the instance is fixed and neither the storage nor the compute power can be tweaked later according to spikes in traffic and usage. In our case we do not have a need for too much storage on the compute instance, and as for the computing power it was easy for us to simply provision another Lightsail instance when there is an increase in traffic and set it up behind a load balancer. This way our system is still scalable. Database instancesChoosing a database provider for your application can be a tricky decision, but on a high level there is just one thing that is absolutely required for any database provider - the ability to take regular backups of the DB automatically and the ability to restore the database from one of the backups. All of this functionality is provided by AWS RDS along with an array of other capabilities like autoscaling of storage, multiple availability zones, etc. However we did not not really need this level of control over the DB for our simple SaaS product, not to mention the fact that RDS would cost us a minimum of 200$ a month with the lowest acceptable configuration. Once again our saviour was Lightsail which provides managed Databases with a fixed storage at very cheap prices. Only MySQL and PostgreSQL are available though which was fine with us since I am quite comfortable with MySQL. We have currently provisioned one MySQL DB with 2 vCPUS, 4GB RAM and 120GB SSD and it costs us 60$ a month. And as mentioned before Lightsail provides the basic capabilities of backups and restoration. The drawback here is that the DB will not scale automatically so your will have to make sure that your application does not use storage beyond what is available in the instance you select. We do this by regularly purging our Database of data that is older than X days and data that belongs to users who churned from our app more than X days ago and haven't come back since. Caching instancesFor our application we needed a Caching layer as well as the ability to queue up jobs that can be executed asynchronously. The seasoned folks here might have realised that the best tool to use for this is Redis and AWS has a service called ElastiCache which is Redis under the hood. Once again this would be a very safe choice to make because it is completely managed and scalable. Our need was a Redis instance with at least 6GB of memory and 2vCPUs and if we went with ElastiCache our cost would roughly come out to be 112$ a month, not to mention the additional cost of running our async workers somewhere else. I might sound like a broken record at this point but what we ended up doing was to provision a Lightsail instance with 2vCPUs and 8GB of memory for the cost of 40$ a month and installed an open source version of Redis on this instance. We also use the same instance to run our asynchronous workers which read from the Redis queue and execute jobs. So what is the drawback? Well since it is not a managed service, you would have to monitor the Redis server yourself. There are many tools out there that help you do this and the one I would recommend is prometheus.io. This means that you have to do a little bit of extra work to setup metrics collection from your Redis instance and use a grafana dashboard where you can view these metrics, but this extra work saves a lot of money in the long run. CDNOur application requires a javascript file to be loaded into the websites of our customers. This JS file gets a ton of traffic because this traffic scales according to how many visitors our customers get. Now this can be scary because it means we really had no idea how many requests the JS file might actually end up receiving so we hesitated to go with CloudFront which is the goto solution for a CDN on AWS. So we ended up taking an entirely different approach for this. Our application is a Shopify app and during the process of building the application we created a Shopify store. Every Shopify store gets its own personal CDN where you can manually upload anything and it will be served over the Shopify CDN. So we minified and uploaded our JS file to the CDN of our Shopify store and now we serve 20000 Shopify stores using this method at zero cost. There is a glaring drawback to this approach. The Shopify store CDN does not provide an API that you can use to programmatically upload files and it has to be done manually. Also unlike CloudFront, there is no option of invalidating a file once it is uploaded. So If you have to make updates to your file you would have to upload a new file and migrate all of your existing users to this new file. This might sound like a big drawback, but it actually took me an hour to whip up a script that updates the JS file for all our existing 20000 stores to the updated JS file that I provide. So whenever I make a new release to this JS file, I simply upload a new file manually to the CDN, then take that file as the input and run this script and we re live! This approach works for us because we do not make too many releases to the JS file to begin with. Web server + load balancerEvery application requires the ability to route requests coming to their domain or subdomain to various applications running under the hood. The best way to do this is to use AWS ELB which can be used to automatically distribute incoming application traffic across multiple targets, such as Amazon EC2 instances, containers, IP addresses, and Lambda functions. This sounds quite fancy, but all we needed for our product was 4 things
All of this can be done using NGINX which is a great piece of software and is quite robust even with the default settings that it comes with. So we simply installed a stable version of NGINX on one of our existing Lightsail instances which was already being used to host one of our server applications. We also use amplify.nginx.com for monitoring it. This setup is pretty much equivalent to using a managed service at zero cost. Summary
Closing notesI would like to put emphasis on the fact that we are a micro-SaaS product that solves a small and specific use case and therefore this kind of AWS setup worked for us. This may not work for big organisations or products where the traffic is erratic. This setup will also not work for folks who have a ton of stuff to do already and would prefer to use managed services and not take the additional headache of monitoring, maintaining and provisioning hardware resources on a regular basis because this has a time cost to it. We are a team of 2 people with a product that is not computation heavy and has cloud requirements that are quite straightforward. We have been running this product for a little over 1 year with this AWS setup and so far we have not encountered any problems. [link] [comments]  |
| Posted: 28 Jun 2020 01:05 PM PDT I've been selling paint jobs for over 4 years. I use these closes every single time. This strategy has garnished me well over $2,000,000 in sales as the sole salesperson in my company. This process works so well, that I've completely removed myself from the field, and do a majority of the selling over the phone because of the reputation we've built. The premise is supply & demand. Your job as a business owner is to sell what I call "slots". These slots can vary, and in one of my last posts, I talk about this methodology. But I want to dive a little deeper into the negotiation aspect of the sales process to help you understand how easy it should be for you to sell jobs. So, we will start with building value, and all of the wonderful things that comes with getting to know your customer, identifying their needs, and lining up to be the perfect candidate for the job. I'm going to assume, if you're reading this, you're in the top 1% of service providers because you hold yourself to a standard of improving, and wanting to learn how to grow your business, so we can skip all of the fluff and get right to the negotiation. The negotiation aspect is simple, the first thing you need to get comfortable with is hearing the words "no". If hearing "no" or pressing a little bit makes you feel uncomfortable, you're not going to get far as a business owner or in sales. I'm sorry to say it that way, it's just the way it is. I used to be uncomfortable hearing no, but I changed my perspective about it. I said "You know, someone is going to come in here and sell them a job. Who better than me, at least I know I have morals, and standards, and know in my heart I'm going to do a great job for them." From then on, I never cared about pressing a little bit. Your "slots" are based off of supply & demand, if you have a FULL schedule, you have sold "slots" of your work-week to those who purchased them. You did that at a specific rate. Now for a majority of you first starting out, you're not going to have the luxury of a full schedule, so you need to sell your slots in the beginning a lot cheaper than you would if your schedule were full. This is where I introduce "Pricing Tiers" Pricing tiers are 3 prices that you'd be willing to sell the job for. For the sake of my example, let's say the 3 pricing tiers are:
You have an 8% variance or "wiggle-room" to negotiate should we get to that point. The idea is to present your pricing to your prospect after doing a great job showcasing why you're the perfect fit for them. Let's say you start off with the 50% profit margin. Once you do so, you remain completely silent and let them mull over the pricing. You're going to hear a few "objections" if they don't say YES to your price. Those objections will sound like: "Ok, great. Thank you for your time, I'm going to look this over and get back to you" "Ok great. Thank you for the estimate. We're going to get a couple more quotes to compare" If you get 1 of these 2 objections, chances are it's all about price. (Why else wouldn't they hire you if you've showcased to be the perfect candidate for the job, which we've already said that you are because you're reading this) Your next question should be: Ah, I completely understand. Normally, whenever my customers tell me this - it has to do with price. May I ask, what was your expectation? Here's where they will tell you exactly what they thought it would be (Or wanted to budge tit for). It works every single time. Let's say your quote was for $5000 They say they wanted to be at $4000 If your bottom line price is $4000 (don't quote me on the math, just follow along) Then you know you have a deal. So your job then is to build it all the way back up to $5000, or as close as you can. You may even land on your middle of the line price. Here's where you build value. Explain your processes, your standards, why you started the business, what is important to you, what's important to them, how you're going to ensure a great job, how you're worth more than what they're budgeting for. You may even ask where they got that expectation from. Was it another contractor? Was it a guess? At this point, unless their idea of what it should be is astronomically off, you've already locked yourself into a deal, again, it's a matter of how much you want to sell your slot for. If you REALLY need the job, you should sell the job for whatever you can get. If you don't need the job that bad, you can hang in there and try to get back up to your original price. After you've built up the value, you drop to the next tier (if you're aiming for the second tier price. That dialogue could go something like this: Ok, so hopefully i've outlined some things that have shown you why our pricing is a little more than what you had thought. (Wait for a nod of approval) Here's what I'll do, if you allow me to earn your business today, I'll do the job for (Second tier price) and circle it and stay silent. Remember, in the back of your mind, you know you are profitable at the lowest tier price. If they aren't budging then based on your "slots" or schedule, you can close the deal at the lowest price you've allowed yourself to sell it for. If you want further clarification on this, I put together a bunch of videos on my instagram.com/tradethrive going over this methodology. It's a pretty unique approach but it will guarantee you a close (as long as you have positioned yourself as a person of trust and identify with them as the perfect candidate for the job) [link] [comments]  |
| Posted: 28 Jun 2020 02:00 PM PDT Hi Everyone! I'm creating an aggregated source of videos, images and fun facts about the top CEO's across the US. If you subscribe below, you'll be able to email me which CEO's you want to see on the list! Let me know! Excited to launch soon. [link] [comments]  |
| Posted: 28 Jun 2020 02:14 AM PDT
Please help me to know what more I should do.. Another problem I am worried about is the fact that my target buyer is 50+ folks and I am not really sure if they use instagram or not. Any recommendations! [link] [comments]  |
| Posted: 28 Jun 2020 10:28 AM PDT For Affiliate Marketers who tried both Organic traffic (SEOs) and paid traffic (GOOGLE & FACEBOOK), which you felt better to improve your sales ? [link] [comments]  |
| Switching from project based to retainer based for my videography and animation business. Posted: 28 Jun 2020 02:05 PM PDT I am wondering if anybody has any experience approaching clients and selling a retainer for video services. 1 what type of retainer contract do you guys have? Can you share a sample? How did you go about vetting your prospects for something like this since it's quite a bit more expensive than a single video project? Should I look at bringing on a part time social media marketing so we can provide some more specialized marketing analytics and placement? Is there anything you guys have experienced here that I may be overlooking? My business has been doing fairly well. I have acouple of high volume repeat customers but I am afraid to hire any additional help since I know at any moment that business could fall off the map. My though process here is having a retainer would guarantee me income for the set time frame say 6 months or a year and then I could hire someone knowing their salary is covered. Thanks for the help! [link] [comments]  |
| Any succesful CBD entrepreneurs who would like to offer some guidance to a rookie? Posted: 28 Jun 2020 02:05 PM PDT I have made some products such as gummies, tinctures, lotions and much more. Ive found my niche as well. I am almost ready to start selling these, however I am not sure how to approach this. I have alot of family friends who own vape stores/chains. But I do not want to even think of approaching them until I have at least closed a few deals elsewhere. I want to know what helped you get through you first retail deal and how did you approach it. What works and what doesnt. What makes shop owners want to carry your products instead of the next guys? [link] [comments]  |
| Would it be smart or stupid to name a blog/online business similar to a well-known competitor? Posted: 28 Jun 2020 01:43 PM PDT Hello everyone, I am in the process of starting a blog which I hope to turn into a profitable affiliate site. I am now searching for a domain name, and I found that the domain of a decently-popular podcast in the same niche is available. Would it be smart or stupid to take that domain and build a blog/affiliate business around that name? For more clarification I'll provide an example here that illustrates my situation: Let's say I have chosen bowling as my niche, and ESPN has a decently-popular bowling section of their site and a podcast named "Pinheads". The domain "pinheads.com" is available. Should I take it or avoid it? On one hand I feel like it could drive traffic to my site and help it be seen as more credible and get more clicks, But on the other hand it seems a bit deceptive (and thereby possibly resulting in a high bounce rate from my website) and could lead to some troubles down the road. [link] [comments]  |
| Launched SASS Product - Growth Advice? Posted: 28 Jun 2020 01:26 PM PDT I just launched my first SASS product! I've been building it for a while - it's a code-in-the-browser app that gamifies the experience of learning programming. I'm wondering if anyone has ideas what I should be focusing on in these first months? I can invest time/money in the following areas but I'm unsure about what really focus on:
What should I be doing? [link] [comments]  |
| Posted: 28 Jun 2020 01:01 PM PDT It seems like a lot of people think these are fundamentally different, and they are in many ways, but I also think both models can learn a lot from each other. I'd love anyone's insight from their experience owning, launching or working in both settings. [link] [comments]  |
| How do you prevent ambition crossing into hubris? Posted: 28 Jun 2020 12:42 PM PDT |
| Posted: 28 Jun 2020 12:21 PM PDT Hey guys, Thomas here (17) and I hope that some of you guys could help me or just give me advice I don't know if it's a good place to post something like this and if it's the shinny object formula but whatever... 2 years ago, (when I was 15) I started a forex course to learn forex and make money. I learnded tons of good things but I don't know why but I just never really started and I just wanted to do computer game so I gave up. Fast forward 2 years (3 weeks ago), I bought myself an social media marketing course qfter watching smma video for about 1 month and a half. I really thought that I would love this. Now, I spend the last 2 weeks constantly reaching out to clients, learning and trying to get meetings but nothing. I never hustle like that before and not having any results for what seemed like maybe around 250 outreach in differents way really sucks. Now After watching a video, I think that I may want to start forex again since I always beem interested by it but never jumped. Should I restart forex even thought I spend 1200$ in smma ? Tl;dr : I tried forex, forgot about it. 2 year layer, I tried smma for 3 weeks, no results. And I want to start forex again but for real Thanks !! [link] [comments]  |
| Posted: 28 Jun 2020 12:02 PM PDT I think I have a strong business idea but getting overwhelmed trying to do absolutely everything by myself. Also, I know my strengths and weaknesses, I understand and am well connected to the community I am going after, have done exhaustive research on the competition and logistics, believe there is a strong market I am going after. The product already exists, white-label software already exists, just trying to connect the two. Prefer someone tech-savvy (I'm average but nothing brilliant) to help foresee possible problems but really I'm just trying to go all-in but there are too many moving parts to go in alone. Shoot me a PM, we can see if we match well, if you think my idea is decent, and if you want to consider moving forward. Unfortunately just because there might need to be product shipping back and forth I think I can only make American partners work. [link] [comments]  |
| Posted: 28 Jun 2020 11:44 AM PDT I have a huge issue with following up on my ideas.. I never seem to find an reasonable, trustworthy and focused developer for my idea to come to life. Where can I find a 'not to cheap not to expensive' developer that is focused on the project and can deliver with good margins? - Where did you as a founder find your developer? - Is upwork a good place to start? [link] [comments]  |
| How do I pitch my product to companies that might be interested? Posted: 28 Jun 2020 11:38 AM PDT Hey everyone, I've been posting a lot here and I've been getting a lot of great feedback, which I truly appreciate. I have found a product that I really want to start working on and my goal is to pitch the product to companies within my niche. Let's say I create the product from scratch without using any manufacturer or designer and I'm happy with the result. Do I need to then get a patent on the product (even though I'm not entirely sure this product would be approved for the patent) before I go pitching it to different companies? My questions are as followed: Do I need some sort of disclosure before pitching it to companies? How do I set up the meeting for me to pitch it to them? What else do I need to prepare for before pitching it to companies? Can I do this without a lawyer? I'm 25 with not a lot of funds. I think this is all the questions I can think of currently. Thank you to anyone who can help [link] [comments]  |
| Private video hosting suggestions Posted: 28 Jun 2020 11:31 AM PDT I have a real estate brokerage in South florida. One of the things we're noticing is that there is no training being done for agents and other brokerages don't put in the time or effort to make their realtors educated. My idea is to have a catalog of training videos on various topics available to only my agents as a resource for them. I want these videos to be private, only available to my agents, and allow me to remove agents from access to the videos if they leave the company. What would be the best choice to accomplish these goals? Ive seen a few options online but maybe someone else has a good suggestion. [link] [comments]  |
| Posted: 28 Jun 2020 11:14 AM PDT If I had a startup company with 100,000 authorised shares, and at formation I issued 100 of those to myself and that is all that has been issued so far. Then an investor offers me an amount for 20% of the business - do I give them 20 of my 100 or issue more shares? If I issue more shares, how would I work the numbers out? (Obvs, if this was happening in real life, I would have an accountant, but it is just a scenario I know is down the line and I want to have some understanding of it...) [link] [comments]  |
| How could I enter the disc golf market? Posted: 28 Jun 2020 11:00 AM PDT Hey guys, For the past few years, I've been working in banking. The goal of this was to take enough notes on how to start a business and grow it. I learned some things, but I believe the best experience and knowledge comes from actually doing it. So, I've been thinking about how and what to create my business around. I have been literally thinking about what to create a business around for years and I'm tired of just thinking and not doing. Disc golf is a sport that I recently got into and decided to try and focus my business goals around this sport. So I thought about how I could improve the game or atmosphere for the players. One thing I noticed, players love to collect discs. So, I thought about creating a collectors disc. But, I'm a no one; so why would anyone want to buy from me? Currently, I see collectors discs from top companies and big names, but these discs are sold as collectors discs. They just turn into them due to the scarcity. I had considered buying a 3D printer to help with this idea, but I'm not entirely confident about it. I know the title is a vague question and could bring a lot of answers, which is kind of what I'm looking for. I'm not set on these collector discs, but I am set on the idea of wanting to create a business surrounding disc golf. I have also thought of ideas that could improve players ability and health on the course. There's a lot of improvements to be made and I truly want to put my abilities to work. Any suggestions for a young entrepreneur who is ready to create his own business? [link] [comments]  |
| Optimizing warehouse order picking efficiency Posted: 28 Jun 2020 10:34 AM PDT Any ideas? Particular software, pick ticket layout suggestions, warehouse layout suggestions, SKU ideas, etc. Basically I have orders that are a few dozen items each and picking them is taking way too long. Along with doing proper QC checks, my employees can barely handle 3 or 4 orders per hour. Ideally I want them to be able to do at least 5 or 6. Certain items need to be stored in separate rooms so there will always be a little bit of travel. My system that prints the pick tickets can only really sort them by SKU or A-Z name. Right now my warehouse is laid out by product category (like I said, some items need to be separated for specific temperature requirements). So for example, I might have a room filled with non temperature sensitive dry goods. All the paper packaging products would be in line together and then you might have a bunch of canned goods clustered together and then spices, etc. Organized by category. Should I then sub-categorize it? All similar items together, but A-Z? What about SKU? How does a company like Amazon carry tens if not hundreds of thousands of items and have it all organized and picked in a timely manner? Right now IMO the labor cost isn't quite worth it for the amount of orders they can pick. [link] [comments]  |
| What would be the best way to ship from China to the US/ Europe? Posted: 28 Jun 2020 05:13 AM PDT My supplier resides in China. Currently I'm searching for reliable ways for global shipment from mainland China. I cannot afford DHL services, I'm hoping to find something good here. [link] [comments]  |
| Love creating app prototypes on Adobe XD. Hoping to build a portfolio. Will work for free! Posted: 28 Jun 2020 08:08 AM PDT Hey there, Since helping my friend designed her journal app, I have come to realise how much I love working with Adobe XD and designing mobile apps. I have an Arts background. Not a designer by trade, though have a burgeoning interest in this area. I have dabbled into designing a few small websites prior to trying out my luck in designing an app. I'm hoping to get more exposure in designing mobile apps. So I would like to offer help to anyone who got a mobile app idea and need to turn their idea into a simple interactive prototype (this is not an MVP). For free. This isn't a scam. I'm not a coder, and I have no interest in stealing ideas. The only catch here is that I would like to reserve the right to include anything I designed in my portfolio. If interested, please DM :) Thanks! [link] [comments]  |
| What do you think about this promotion deal. Posted: 28 Jun 2020 07:43 AM PDT I have promoters contacting me but I run my brand through Teespring (e commerce website). Because of that what do you think about this offer to promoters? Hello, I run this brand through a e-commerce site and don't have physical inventory. So this is what I can do for now. If you buy a product and when you get 1 sale, I can reimburse you for that product via cash app, venmo, PayPal, etc. and just so I know it was you who made the sale I'll give you a personal promo code that I can track how many times it's been used. [link] [comments]  |
| Alibaba NEWBIE here.. Can anyone educate me about shipping agents? When do I need one? Posted: 28 Jun 2020 01:35 AM PDT Ive been having a problem with expensive shipping fee and idk if this is how it is. Pls educate me [link] [comments]  |
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