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    Startups Tuesday Operational Roundtable - A Forum to Ask About Legal, Accounting, Project Management, or How to Get Started

    Startups Tuesday Operational Roundtable - A Forum to Ask About Legal, Accounting, Project Management, or How to Get Started


    Tuesday Operational Roundtable - A Forum to Ask About Legal, Accounting, Project Management, or How to Get Started

    Posted: 03 Sep 2019 06:06 AM PDT

    Welcome to this week's Operational Roundtable Thread.

    Ask about anything related to legal, accounting, project management, or how to get started.

    Don't be shy. The purpose of this is to learn and share ideas and methodologies with one another.

    Any question is a good question!

    If you are answering questions, remember to be kind and supportive. Many are just starting out and have no idea what they are doing. That's okay! We all knew nothing before we knew something.

    You can also find more support using instant chat on the /r/startups discord.

    submitted by /u/AutoModerator
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    Year 2 update now 10K / month

    Posted: 03 Sep 2019 04:35 AM PDT

    It has been about a year since I last posted our update on our company. It has been a crazy roller coaster of a ride so far and I wouldn't trade it for the world. I like to refer it to my "mid life crisis company". Some guys want fancy cars, new hair, wife, etc... We started a company with ~30K and alot of hard work. I had the idea for a couple years of creating a home wireless speaker out of reclaimed historic riverwood for years as I knew it was a unique brand differentiation and improve acoustic design. Seth Godin's purple cow references "make something remarkable", which means people will remark about it. Kind of like a viral co-efficient that will continue to spread the word of your product.

    I didn't start for a couple of years as the timing wasn't right yet for starting due to a couple reason. (small kiddies and free cashflow). Once the kids were out of daycare that gave me a bit more disposable income I could focus the money on. I found a great co-founder/friend and we were off to the design, iterate, repeat. The design process took approx a year to perfect as we are both full time working dads so had to grind early AM, late PM or weekends to continue to drive the product to perfection. For the founders this was the easy part of the process as we are both technical creator type. He is a mechanical engineer that has a passion for woodworking and I handle the electrical/acoustics/business development. The marketing sales are the area that are ever challenging. Originally we thought, if you build it they will come but the reality is nobody know what/who your are and need to continuously push brand awareness. Our product is a premium item as it is handcrafted in Canada so the high price point isn't for everyone and will take a few touch points before convert to buy. Now we are selling our 1st product across North America and are hovering around the 10K a month in sales. We have our manufacturing facility set up and supply chain setup for growth. Oh ya and we still are doing this with a normal 9-5 and raising a couple great kids each. So for all those who say you can't. because of <insert excuse> is you CAN. You just choose to not work at it.

    Here are my biggest takeaways for everyone who want to start a company from nothing in a hyper competitive area.

    1. Find an area of passion and start. Acoustic and product design has always been love for me. I have a detailed design engineering experience in electronics/acoustics so creating a product is achievable under tight budget.
    2. Work hard and things will happen. It's true the more work you do the more results you will get. Things only happen when you make the effort. For us winning a startup contest 100K allowed us to really form an actual company through securing vital funding for inventory. The more you work at the most simple tasks like media outreach to accounting it all helps move the bar forward. GaryVee is probably one of the most real speaker on this issue that i recommend watching.
    3. Celebrate the win and forget the losses. We had some great times celebrating and sponsoring celebrity events where we get to meet and greet people we normally wouldn't have ever cross paths with. Some really high profile people have our speaker and love the story/sound. On the flip side a couple big losses can hurt but like riding a bike... get up and dust yourself off. Biggest loss so far was UPS has totally missed a "guaranteed" shipment that was intended for a birthday present for one of the biggest musicians of all time... and i'm a big fan of. Next time I will drive the 6+ hours to ensure it arrives.
    4. Build a support team around you. You cannot do everything yourself so you need to build your team to help with the stuff you don't really like or have time to do. It's very difficult to do when you are first starting as you have to manage cashflow so just do what you can, when you can and get help for other things.
    5. Make sure you are making a profitable business and have a plan forward. In order to create a company that will be able to grow you must focus on profits. This is truly the easiest way to increase your companies strength of a branded physical company. We are not a typical tech company focused on users acquisition but instead profitability. 90% of startups fail in the first years a they are not profitable and founders quit as there is no light at the end of the tunnel. Do what you can to increase revenues or bring down liabilities.
    6. Customer service and Branding are EVERYTHING. Be different and give the best customer experience ever. Answer emails, Facebook comments, and calls promptly. Offer free shipping and lifetime warranties. Your customers will become evangelist and you will get follow on sales because of it.

    Finally ignore the naysayers, downers and rude people. Be yourself and enjoy the ride.

    Cheers

    submitted by /u/Riverwoodacoustics
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    How do you give constructive feedback?

    Posted: 03 Sep 2019 07:53 PM PDT

    Hey all,

    I have a question that probably a lot of people have some comments on.

    I am a new team lead at a young Machine Learning / AI start-up (25 people, pre-series A). My team is currently just one person other than me, but I have the mandate to grow it by 4x in the next 12 months.

    My question is around giving constructive feedback. I am comparatively younger (30yo, probably the youngest manager in the company), and my direct report is a man in his late 30s/early 40s who has been in the company since early days. He's strong theoretically (has an academic background with multiple PhDs), but lacks industry experience. Consequently I'm dealing with someone who is fairly opinionated, intelligent, but also has big gaps in writing production ready or even readable code, version control, and collaborative development. He's definitely more knowledgeable than me in the area of focus we are working on, but he doesn't have industry experience (which I do) that give you an appreciation for good coding practices.

    My question is this: How do I emphasize development and need for improvement in the areas I want to without coming across as hostile and too strict? This is further complicated by the fact that he is not a native speaker of english, and some things are lost in translation. I am fairly focussed on work and usually pair my 'suggestions for improvements' with praise for positive things in his work, but many times there is not much in terms of praise.

    So far, I haven't faced any major crisis that would require me to push much harder, but I know it will come if he doesn't make major changes in the way he writes solutions and shares them. My concern is that the work my team produces will be shared across the organization and then any issues with the code will be my responsibility (as it should be at that stage). I want to get things right within my team WHILE we are developing the solution rather than once it is out and we are hit with a thousand issues.

    Do people have any tips and things they have learned over their careers in how to handle such a situation?

    TL;DR: How do I give feedback to a direct report considerably more experienced academically and older than me?

    submitted by /u/humanager
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    Need Your Advice!

    Posted: 04 Sep 2019 01:46 AM PDT

    Hello Everyone!

    I am a 22 years old student from Sri Lanka. Currently, I'm studying entrepreneurial business management in a major university. I have many ideas for startups and I can't figure it out where should I start. I have plenty of skills such as graphic designing, programming, capital markets trading and many more skills. Normally, I'm a person who learn things very quickly and master it within few months. I'm good with other things like business planning, business model innovations, financial projections and many more things that require to start a business. But unfortunately I don't know how to earn from this skills even if I tried many things.

    I maintain a journal with the business ideas that comes to my head and these are the main ones I'm focusing right now,

    • Swimwear Manufacturing and exporting
    • Mobile Application for solving a problem in the society
    • Recycling company with a revolutionary and very promising business model

    I just need advice from someone who had these frustrations when starting out just like me. Your comments are much appreciated. Thanks in advance.

    submitted by /u/Awkward_Goldfish07
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    Here’s a little startup hack for you...

    Posted: 04 Sep 2019 01:28 AM PDT

    If you don't have the need for a full time office yet but need a place to work, consider getting a virgin active membership. They usually have a 'business lounge', it's cheaper then serviced offices (we-work etc) and comes with a free gym. Wework - £350/month avg for shared workspaces. Virgin active - £150/month max (and comes with gym, pool...) - To me it's a no brainier.

    submitted by /u/Jmimoni
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    Other cofounders are not contributing... I’m losing hope too

    Posted: 03 Sep 2019 01:09 PM PDT

    I had the idea for a new product and worked on it for a while before recruiting two good friends to join me. Things went well for 3 months then started slipping away. One girl is getting married and has been spending a lot of time wedding planning. Another person has been getting crushed at his full time job and hasn't made any progress. People started complaining about this and that without doing anything to improve the situation. I feel like I'm the only one still trying.

    I'm debating if I should just fire everyone and keep going on my own. The lack of effort + drama is just a bit too much. But if I go back to running it solo, I don't have all the skills or resources to cover their parts. I can do some but not all. I also won't be able to move very fast as the only one remaining.

    Has anyone else dealt with this type of problems? What do you do in this situation?

    submitted by /u/monicaintraining
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    Fellow Redditors: What's your total monthly SaaS spend? What services/products are you using?

    Posted: 03 Sep 2019 07:47 AM PDT

    Recently I was looking at how much we spend on SaaS, and it made me wonder -

    For those who don't mind sharing, what's your total monthly SaaS spend? Where?

    Here're some SaaS expenses that I can share off the top of my head: (amount in USD)

    • Video Calling: 60
    • Internal Docs: 80 (docs, spreadsheet)
    • Emails: 60
    • Team Communications: 60
    • Customer Success: 90
    • Survey/Feedback: 35
    • Calendar Scheduling: 30
    • CRM: 90
    • Email Client: 60
    • Lead Enhancement: 50 (get more details about given email/domain)
    • Accounting: 70
    • Private Beta Launch: 75
    • Project Management: Free
    • Analytics: Free

    Total -> ~750 USD

    + PLUS Few hundred dollars every month, while testing out a few SaaS, that requires credit card upfront, which you forget to cancel. (Q2 - Does this happen to you often?)

    PS.• This does not include tech expenses. I'll sync up with our tech team and update soon.

    submitted by /u/tanmaydesai89
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    How are you building the first iteration of your product? How do you get to second iteration?

    Posted: 03 Sep 2019 02:22 PM PDT

    I am assuming many of us write code here, but would love to hear if that isn't the case. Lean startup definitely would indicate to test assumptions before building out a full massive product. So my question is, how do you each build that first version? Are you using Squarespace/Wix? What happens after that? Are you coding everything manually as you go? Would you prefer not to write code for it if you are? At what moment does it make sense to write the code?

    submitted by /u/parrissays
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    Question about market research

    Posted: 03 Sep 2019 04:15 PM PDT

    Hi, i've got an idea and started working on it recently.

    Since this is my first time starting something, I wanted to know if calling companies and asking if they would hypothetically want my product is a good idea? Will people be welcome to a conversation and does someone have some experience with this?

    Any other advice would be appreciated

    submitted by /u/SomeNiceGuy22
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    Warning/yellow flag if the main product is trying to solve several mostly unrelated problems?

    Posted: 03 Sep 2019 05:20 PM PDT

    I replied to a job ad seeking a web developer, for an unspecified company. I thought this was a job recruiter's post, but no, surprisingly it got me directly to the owner of the company. He said that he's looking for someone to help build their product to launch in a couple months.

    We got to talking on Google Hangouts and as I kept probing for details, I found a couple of issues. The first is that he doesn't seem to be sure what his target audience is. It's like the audience is both everyone and no one. I tried to get him to go in specific use cases but he spoke of several general ones- a place to hold video conferences, post job ads and events, sell items, or have a blog for personal posts.

    It's a one stop hub for many thing social I guess. Fair enough a certain major company is doing that right now, but it seems like it's a common practice for budding startup owners to compare their business to "X as it is now" and not to "X as it was in the beginning".

    But I can't help but wonder if that approach is just hand-waving- a way to conveniently leave out the "research your market" step of starting the business because you might consider everyone to be your market.

    Another thing that struck me as odd. I was discussing rates and he gave me a fixed price, which I told him is too low for the number of months expected. He has no web development experience but has already made his own assessment that the project would be "of medium complexity"- another interesting discovery of how his mind works.

    But the real kicker was when I asked him if he had gotten price estimates from other candidates, and he replied, "from millions to peanuts". I'm not sure about you but for me that's a call to action to refine the scope of the project so that your quotes have a smaller deviation.

    Finally the other odd thing was that he did not state the name of his company. He didn't even introduce himself as "Hi, I'm [name] and I am the founder of [company]" oh well I get it some people can get caught up in the moment and show a lot of excitement about talking about their product that they might overlook some things. Maybe he just need to rehearse his pitch better. Anyhow any ideas if it's possible to realize his product at least to MVP stage or is he trying to tackle too many problems at once?

    submitted by /u/ccricers
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    What Sorts of Free Advertising Have You Had the Most Success With?

    Posted: 03 Sep 2019 03:56 AM PDT

    As the title says, what sorts of free advertising have you had the most success with? I'm just hoping we could share some ideas and help one another out!

    I've recently launched a sports related website. I'm not making much off it at the moment as visitor numbers are still relatively low. And for that reason I don't really have money to invest in advertising.

    I've started using Instagram and my main tool for attracting new visitors. My Instagram page isnt for my website, but its within the same niche. I'm getting a lot of followers there and every time I do get a new follower I send them a DM which includes a bit of information about my website. I know it seems very basic but its been very effective for me!

    Another is using cloths to promote my site. Im a season ticketholder and so go to a lot of football games. I've started wearing a t-shirt (and sometimes a cap) with my website name on it. It's very much a t-shirt that stands out. And yes I might look a bit ridiclous. But I always see an increase in traffic after attending games.

    submitted by /u/jashy7eleven
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    Can I go my own way? Very early days of conversations (no legal entity, no nda's signed, and I hate my would be co founders)

    Posted: 03 Sep 2019 01:00 PM PDT

    As the title states: Things are super early at our "startup." essentially, I came to a couple of guys a few weeks back with an idea, and they liked it. We have discussed starting a company, splitting equity, and plans for the company, but frankly, I already fucking hate these dudes and think they will be a net pain in the ass for the direction I wanted to take things.

    Nothing we have discussed is even remotely protectable, and even if it was, I haven't signed any NDA (haven't even discussed confidentiality) and have not entered into any legal business structure. Essentially it has just been a few people having conversations about starting a business, but nothing has materialized.

    My main question is: can I just ghost these dinks and do it on my own? I'm going to be raising the money for the business anyways (the only real entrepreneur of the group) and think that it's totally possible to do it on my own, the more I think about it.

    Initially I came to these people thinking that they would help grow the startup, but as we have more and more conversations, I'm increasingly worried that their influence will actually hinder the success of the business long term. Just want to make sure I'm not going to have some sore dude trying to sue me in 5 years. I mean, I guess anyone can sue anyone at any time, but my main concern is clarifying that there is no real president for a case.

    Mainly just trying to get in front of this problem before it actually becomes one.

    submitted by /u/nax15
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    Do you use any security programs for your startup?

    Posted: 03 Sep 2019 04:44 AM PDT

    I'm concerned about business safety, because I only use VPN for safety. I want to ask you, do you prepare all your security programs before launching your startup, or do you start to secure it on the way later?

    submitted by /u/ScaryProfessional
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    MVP is ready but we have trouble finding beta testers

    Posted: 03 Sep 2019 09:39 AM PDT

    Hey there,
    Based in London, we are running an exited project around utilities and Home management, but we are troubling getting beta users.
    We started from the negative feeling people have when dealing with utilities and losing time doing them. We have come up with One-bill for all services and preparing new services for all the Home from cleaning to impossible delivery times and full-on home emergencies.

    Today, the MVP is ready and ready to be tested!
    We are asking you guys what techniques do you know or have you used to attract beta users? Do you have relevant examples?

    I'll be very interested to read your comments :)

    Thanks

    submitted by /u/maxodev
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    What are the legal complications for Indian residents for Incorporating Delaware C Corp from India?

    Posted: 03 Sep 2019 05:40 AM PDT

    Hey folks,

    It seems relatively easy, setting up and operating a U.S. company and inexpensive (We got great deals for Clerky and Stripe ), many founders like me who are Indian residents and have no relatives or connections in the US confused about the process.

    We may end up making mistakes in signing up with inexperienced advisors or seeking help from online sources ( Clerky or Stripe), resulting in tax, regulatory ( round tripping, RBI, FEMA etc.) and/or immigration issues that many times become difficult or impossible to resolve at a later stage.

    I considered getting experienced advisors involved early on in the process but they charge a bomb ( A minimum of $5000 ) which I cannot afford right now.

    What are your views ?

    submitted by /u/yeehaww_14
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    Broadcasting question : can I commentate on a live soccer game but not stream its default audio or video?

    Posted: 03 Sep 2019 03:05 AM PDT

    Hey guys,

    As I understand it, if you stream the video of a soccer match without broadcasting rights, you can be shutdown or sued.

    I guess, it's the same thing when broadcasting on the radio. However, what if you're talking about the game without the the game's default audio or video being broadcasted - just my voice and me commentating on the game. Would this be considered as violating the broadcasting rights?

    Thanks

    submitted by /u/rkuk04
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